Free Contact Center Auto QA Trial
Sign up to see if your company qualifies for a FREE Auto QA and CSAT Benchmark Trial (Valued at $75k).
We use Auto QA to conduct a CSAT/QA Benchmark Trial and to validate the Auto QA Proof of Concept effectiveness.
SQM's Contact Center CSAT/QA Benchmark Snapshot trial provides a current, data-driven assessment of your contact center's customer satisfaction (CSAT) and quality assurance (QA) performance using SQM's standardized customer experience (CX) and compliance metrics.
Leveraging Generative AI (GenAI), we evaluate a statistically valid sample of 400 recorded calls and conduct 400 corresponding post-call surveys (via email or phone) to accurately evaluate and deliver actionable insights that drive CSAT and compliance improvement.
Since 1996, SQM's CSAT & QA Benchmark Snapshot has set the industry standard for measuring and predicting CSAT with up to 95% accuracy, benchmarking QA and CX performance against over 500 leading contact centers, and awarding organizations that achieve outstanding CSAT results.
Key Benefits
- It's FREE: Qualified contact centers receive the most comprehensive auto QA trial available ($75k value).
- Rapid Deployment, Minimal Disruption: No system integration is required; we start within days and have results within two weeks.
- Predict CSAT Accurately: SQM leverages 400 post-call surveys and corresponding QA recordings to calibrate and fine-tune GenAI QA scores to accurately predict CSAT results.
- Tremendous ROI Opportunity: Gain up to 600% ROI on your QA investment.
- Comprehensive Benchmarking: Benchmark performance across industry verticals (e.g., Banking, Telecom, Healthcare, Insurance) and against 500+ leading contact centers in North America.
- Awards & Certifications: Contact centers that have demonstrated high QA and CSAT results will be awarded and/or certified as World Class companies for CX delivery.
