How Can We Help?

How do I track my order?

You will receive an automatic email containing tracking information for your order as soon as it ships! You can also use our "Track My Order" feature on website; the only information needed is your email address and order number.

How long will it take to ship my order?
Orders will typically ship within 1-3 business days from the time that it is placed. Please note that we do not ship on Saturdays or Sundays. *Shipping times may be longer during the peaked holiday season. 

What is your standard shipping option?
We ship within the contiguous US via USPS Ground Advantage. This standard shipping option is $5.00 USD, or free over $55!  Transit time is typically between 3-6 business days except in rare circumstances where delivery could take up to 10 days.

UPS Ground - Transit time is between 1-5 business days. The price is based on weight and destination of your order. 

What expedited shipping options do you offer?

UPS Next Day Air - Ships same day if ordered before 1:00 PM CST. If you order before 1:00 PM on a Friday it will be ship the same day, but won't arrive until Monday. The price is based on weight and destination. 

FedEx One Rate - Ships same day if ordered before 1:00 PM CST. If you order before 1:00 PM on a Friday it will be ship the same day, but won't arrive until Monday. The price is a flat $12.

Do you ship internationally?
*Includes Canada
Yes! International shipping times are typically between 10-15 business days. International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Peepers.com is NOT responsible for sales taxes, duties, or any other fees applied by the customs service in your country.

Where do you ship from?
We ship from our Distribution Center and Main Office located in Michigan City, Indiana.

Can I make changes to my order before it ships?
Please contact our Customer Experience Team by phone at 219.872.4413 or email peeps@peepers.com as soon as possible to request an order change. Please note that once the order has been received by our Distribution Center, we are unable to make any updates. Although we cannot guarantee any order changes, we will do our absolute best to accommodate your request!

What is your return policy?
We offer a stress-free 90 day return policy. Simply send your glasses back to us for a refund, exchange, or electronic Peepers gift card within 90 days of the original order date. Your refund will be the amount paid for the product(s) at the time of purchase, taking into account any special promotions and/or discounts used when the order was placed. Closeout items purchased from our Sale category are not eligible for a monetary refund. They can be exchanged or returned for a Peepers E-Gift Card. The original shipping charge is not reimbursable and will not be included in your total refund amount. 

To Start a Return: returns.peepers.com

**You will just need your order number (found in your order confirmation email) and shipping zip code.

If your product arrives damaged or does not meet your expectations (before or after 90 days from the original order), please give us a call at 219-872-4413 or email us at support@peepers.com.
If you purchased your Peepers from an independent retail store we cannot refund your original payment, but we will work with you to exchange the product

*See international return policy below

 

Are you returning Peepers Progressive Styles?
We will waive the return fee if you are returning Peepers Progressive Styles (US ONLY). 

Can I exchange for a different pair of Peepers?
Yes! You will be able to process your return as an exchange and utilize the Shop Now feature to select a new style directly from our website. Please note that a balance may be owed at the time the return is submitted if you are selecting an item of a different value or if additional items are requested for the exchange.

Can I make changes to my return request once submitted?
If your return has not been dropped off with USPS, we can cancel the original request so that a new request can be submitted. Contact our Customer Experience Team at peeps@peepers.com in order to make this request. Please note that once the USPS return label has been activated by your local post office, we cannot make changes to your return request.

Are return labels free?
We will waive the shipping label fee for any exchanges or refunds made to a Peepers E-Gift Card. Return requests for a monetary refund will be subject to a $3.99 USD label fee, which will be deducted from the refund total.

Do you accept international returns? 
*Includes all orders shipped to Canada
Yes, we will accept returns within 90 days for international shipments. Please note that you will be responsible for shipping the product(s) back to us, as we are not able to provide prepaid shipping labels for international returns. For more information, please call our Customer Experience Team at 219.872.4413. 

How long will it take to receive my refund?
Once we have received your return item(s), our Returns Team will issue the refund based on your selection at the time of submitting your return. Peepers E-Gift Cards will be emailed to you. Monetary refunds can take anywhere from 2-5 business days to be reflected in your account based on processing time with your financial institution.  

My Peepers are damaged—can I send them back for repair?
While we do not offer a repair service, depending on the model and style, we can send out replacement screws or assist in any way that we can. Please reach out to our Customer Experience Team by email at peeps@peepers.com or by phone at 219.872.4413 before returning defective merchandise. Our team will be happy to help!

Can I exchange my mystery item for a different pair or get a refund?
Mystery items added to your cart for only $8 USD are nonrefundable and cannot be exchanged. If you don’t love your surprise pair of Peepers, we encourage you to donate it or share the love by gifting it to someone who could use a new pair of readers.

Did you purchase during a Good Morning America or The View segment?
If your Peepers were purchased during a special segment such as Good Morning America or The View, please note that we offer a 30-day return policy for these promotions. Follow the links below for more information

The View: View Returnsthe view returnshttps://www.peepers.com/pages/the-view-returns

The View ReturnsGMA: GMA returns

https://www.peepers.com/pages/gma-returns

Live with Kelly & Ryan:

https://www.peepers.com/pages/live-returns

What methods of payment do you accept?
We accept all major credit cards, including Mastercard, Visa, American Express, and Discover. Peepers Gift Cards can also be applied to your cart at checkout by entering the unique code into the "Gift card or discount code" field. We also accept Paypal and Shop Pay for Express checkout options.
 

Do you accept FSA or HSA cards as a form of payment?
Yes, as long as your FSA/HSA card is associated with one of the following major credit cards: Visa, Mastercard, Discover, or American Express. You will enter the information at checkout just as you would a credit or debit card. Please remember that FSA dollars do expire at the end of the year, so we recommend that you contact your insurance provider for further information on expiration and available funds. Should you need to make a return from an order processed with your FSA/HSA account, we suggest contacting your insurance provider to confirm that they will allow refunds to be made back to your account.

How do I apply a promotional code?
You can simply enter this code in the "Gift card or discount code" field at checkout before applying payment.

How do I receive free shipping?
Free standard shipping will be applied to any order over $55 USD or more! Free shipping will be applicable only after all discounts have been applied to the order.

What is the mystery item?
If you’re feeling adventurous, you can add a mystery item to your cart for $8 USD. You’ll just let us know your reading strength and whether you would prefer a men’s or women’s frame, and we’ll send you a surprise pair! The mystery item is nonrefundable and cannot be exchanged for a different pair.

How do I determine which strength of readers I will need?
If you are new to readers, we recommend using our Peepers Vision Test, which can be found at https://www.peepers.com/pages/whats-my-power-eye-chart

If you have a prescription from your eyecare provider, the ADD power will be the strength needed for readers.

What are Progressives?
We are excited to offer Progressive lenses in select styles. Our Progressive Readers will have no correction at the top for distance viewing, your chosen reader strength on the bottom, and an intermediate zone in between which will be about half the strength of your reading selection. For more information you can visit our Progressives page here: https://www.peepers.com/collections/progressives

Can I search by measurement if I know my optical fit?
Yes! If you know one or more numbers of your optical fit, you can filter your results by visiting https://www.peepers.com/pages/optical-fit-guide

Do you offer prescription lens services?
While this is not a service that we offer, most of our frames are compatible with prescription lenses. The lenses are removable, so the frames can be altered by an eyecare professional—with the exception of metal or rimless styles. We recommend reaching out to your regular eyecare provider prior to placing an order to verify that they will accept outside frames.

When will you restock an item?
If an item is from our SALE category, it will not be restocked once we have sold out. All products in our SALE category have been discontinued. If a regular-priced item is out of stock, there is a chance that this item will be restocked! We recommend signing up to receive an automatic email notification when it arrives. This can be done by selecting "Email When Available" right from the product page.

We do not place items on backorder, but once you have signed up and received an email notification of its arrival, you will be able to place a new order right on our website!

What lens types do you offer in sunglasses?
1. No Correction Polarized – TAC polarized lenses with no magnification
2. Reading* – Acrylic lenses with reading correction throughout the entire lens

*Polarization is not offered in the Reading or Bifocal sunglasses.

How do I clean my glasses?
We provide all the tools you'll need in our cleaning kit and accessory pouch. We recommend always using a microfiber cloth to clean your lenses, as this is the safest way to remove smudges without leaving scratches. Our spray-on lens cleaner is the best way to clear away residue without compromising the protective anti-scratch and anti-glare coatings that are standard on Peepers lenses. The next-best option in lieu of our unique cleaner is to use soap and warm water. Do not use harsh cleaners such as alcohol, vinegar, hand sanitizer, or disinfectant wipes, as these may damage the protective layers and potentially discolor your frames or even compromise the integrity of the frame and cause cracks.

Shopping by width:

If you have a narrow face, your ideal frame width would be 5” or less. Average-fitting frames have a width measuring about 5”-5.25” from temple screw to temple screw. For those with wider heads, you should look for frames that are at least 5.25” but preferably more. This information, as well as frame height, eye size, temple length, and nose bridge, can be found on each product page under "Measurements."

Shopping by height:

A standard frame height is approximately 1.6” for most glasses. If that measurement is lower, the style will be classified as a half-frame, whereas oversized styles are closer to 2” and up.

Shopping by silhouette:

Certain styles are more likely to complement the natural shape and curvature of your features than others. See below for our quick guide to find the best style based on face shape, but keep in mind that every person is unique, and so are Peepers. Many of our styles can be classified in multiple categories (for example, soft square and rectangle) or are even a hybrid between two styles (such as a cat-eye and a round frame).

How do I find the right fit for my face?

Each style that we offer has its own unique set of widths and dimensions. If you find a style you love that is too big or small for you, we are not able to offer that exact frame in a different size, but we’re always happy to recommend a similar product and help you find your next favorite pair.

Soft Square

Consider this your go-to shape for flattering balance. Soft square frames combine clean lines with gently rounded edges, offering the best of both worlds—structure without the sharpness. This versatile silhouette works well on almost every face shape, adding definition to rounder features while softening angular ones. Whether you’re looking to make a subtle statement or elevate your everyday look, soft square styles are a modern classic that play well with most proportions.

Round

Your features have a youthful softness due to the length and width of your face being nearly equal. Contrasting your curves with an angular frame, especially thinner rectangular styles, will provide a flattering and slimming effect. A soft square will also accentuate your features nicely. As a general rule, those with round faces should avoid round frames.

Square

Your facial silhouette is all about the angles. You have a wider forehead and prominent jawline, and your face is about as long as it is wide. Softening those angles with gentle curves is going to achieve a balanced look. Oval or rounded frames will suit you well, preferably narrower styles without too much height. As a general rule, those with square faces should avoid angular frames.

Oval

Your face is longer than it is wide, with softened curves rather than prominent angles. Balance is key, so you’ll want to steer away from half-frames and opt instead for styles that have some height. Soft squares are universally flattering on most face shapes, but they look especially sharp on a narrow face. Although you can pull off a classic cat-eye, angular frames are generally going to be more complementary than round frames. Thick, oversized styles will suit you well.

Rectangle

This face shape is similar to the oval silhouette with more length than width but featuring a prominent jawline and wider forehead in comparison. If you’re all about statement pieces, you’re in luck—chunky, oversized styles, especially soft squares or frames with rounded edges, were made to complement your features. The upturned swoop of cat-eyed frames will be exceptionally flattering. Try to avoid rectangular half-frames, which will look small on your face.

Heart

Also sometimes referred to as a triangular face shape, your silhouette is defined by a broad forehead and wide cheek bones that taper down to a small chin. Balance is key, so you’ll want to avoid top-heavy frames like cat-eyes and instead opt for smaller styles that will highlight your cheekbones. Light-colored half-frames, especially semi-rimless, tend to be a flattering choice that work particularly well with this face shape.


These guidelines are intended to help you find your ideal look if you aren’t sure where to start, but there are always exceptions to the rules. You are the one who knows best which styles complement your unique features.

Care Instructions
Store your Peepers in a cool, dry place, ideally at room temperature. Avoid leaving them in extreme heat or direct sunlight. Acetate is a sensitive material that may change shape in extreme temperatures.

When not wearing your Peepers, store them in their protective case that comes with the glasses.

We recommend wiping your Peepers x Godmothers lenses with the lens cleaning cloth that comes with your frames. Avoid using rough fabric, tissues, or paper towels to avoid scratching. Alternatively, you can use lens cleaner, warm water, a gentle soap (if needed), and a microfiber cloth. Avoid hot water and harsh cleaners such as alcohol, vinegar, and disinfectant wipes as they can damage material or finish.

My glasses fit differently then they did when I originally received them. What should I do?
The frames in this collection are made from acetate, which can slightly change shape over time due to temperature or wear. To have your frames readjusted to the Frame Fit Specs that they were when you originally received them, contact our Customer Experience team for more information. If you wish to have the frames fit custom to you and not to the original Frame Fit Specs, you can ask your optician for a custom adjustment.
 

What makes this collection different from your other products? Why are they more expensive?
This collection is crafted from premium acetate and fitted with high-quality optical grade CR-39 lenses, the same lens material trusted in optical eyewear. CR39 lenses offer a crisp, clear view with lasting scratch resistance. The acetate frames are polished for a smooth glossy finish, crafted to last. From stronger spring hinges to a polished finish, every detail adds to the premium feel. Each pair also comes in a custom designed Godmothers x Peepers box with a branded faux leather case and cleaning cloth.

Can these glasses be used for prescription lenses?
Yes, acetate frames can be used for prescription lenses from your optician.

What is the warranty/return policy for the Godmothers x Peepers collection?
We offer a 1 year warranty and a stress-free 90 day return policy. Simply send your glasses back to us for a refund, exchange, or electronic Peepers gift card within 90 days of the original order date. Your refund will be the amount paid for the product(s) at the time of purchase, taking into account any special promotions and/or discounts used when the order was placed. Closeout items purchased from our Sale category are not eligible for a monetary refund. They can be exchanged or returned for a Peepers E-Gift Card. The original shipping charge is not reimbursable and will not be included in your total refund amount.

Do I have a sales rep?
We are proud to partner with sales reps from all over the US and Canada! Not only are they local, but our reps also have terrific Peepers knowledge and can help you place an order when ready.

What is your opening order minimum?
Once you have been approved for wholesale, you can open an account for just $400 USD.

Do you territory protect?
Peepers is a rep-managed line. While we do not offer territory protection, your rep will look at what a store is selling and the size of the territory. Given the breadth and depth of our line, it can be possible for multiple stores to carry Peepers in an area while maintaining unique assortments.

How soon can I place an order?
We pride ourselves on excellent Customer Service and strive to respond within 24-48 business hours.

Do you attend trade shows?
We attend various Gift, Apparel, and Gourmet Grocery shows each season. Our entire trade show schedule can be found on our wholesale website. Ask us for the details!

Am I allowed to sell your product on my website?
As a Peepers wholesaler, you are required to have a brick-and-mortar store. To sell online, we require you to sign our resellers agreement. You must also use your own platform, as we prohibit selling on any third-party websites or marketplaces. We ask that you adhere to our MSRP of $22.00-$29.00 USD.

How do I create an account for wholesale access?
Visit the link below and fill out the requested form with details about your store. All submissions are subject to approval by the territory sales rep. Upon approval, an "account activation" email will be sent to you within 1-2 business days.

https://wholesale.peepers.com/account/register