Eliminate costly downtime with qualified local IT support specialists.
Decrease downtime and improve productivity with tech support that responds to your phone calls within just 6 seconds
Get convenient IT support via email with answers to your service requests in an average of 2.14 minutes
Overcome IT challenges faster with local technical support that resolve over 90% of issues on the first call
Prevent IT problems before they impact your business with proactive management that diagnoses issues faster
Identify and address issues rapidly with 24/7/365 remote support and on-site IT assistance.
Minimize recurring issues, maximize productivity with a proactive team
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
CEO Scott Beatty
Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Mid-South Internal Medicine
With over 37 years of providing technical support and over 3,000 end-users assisted every day, we are the reliable IT partner businesses like yours turn to.
End-to-End Support
Reduce the cost and administrative overheads of working with multiple providers for your IT. Enjoy our comprehensive IT support for all your needs, from email fixes to cloud migrations.
One Phone Call (or Email) Away
No more chatbots and long hold times. Speak to someone in as little as 6 seconds when you call us, or receive a reply to your email in just 2.14 minutes.
Friendly Helpdesk
Resolve the toughest issues with an all-local Tier 1-3 helpdesk that understands your IT systems. You’ll only have to get in touch once–we resolve 90% of issues the first time.
That’s why our IT support focuses on delivering rapid response. Partner with us and benefit from business technology support that features average response times of:
As part of our managed IT support services, we offer responsive helpdesk support that gets to the heart of the matter quickly. Choose us as your IT support specialist and benefit from:
90%+ first-call issue resolution
24/7/365 support available
Reliable remote and on-site IT support
With 60% of corporate data being stored in the cloud, now is the time to get reliable IT support for cloud platforms. Partner with us and benefit from:
Designed to maximize your efficiency and productivity, we ensure someone is working on your network every day with services including:
We focus entirely on security, equipping our clients with the latest digital protection tools and comprehensive services:
Protect your business from ransomware, malware and hacks with a security-first team.
Many IT support providers offer helpdesk services, but the drawback is that they are often outsourced or reliant on a national helpdesk.
These methods offer delayed responses, inadequate technical assistance, and unmanaged tools that significantly increase your risk. We provide IT support that eliminates those risks:
PCS is one of Memphis’ most reliable IT support companies that provides an entirely managed in-house helpdesk, which is dedicated to providing top-quality customer service in every engagement.
Our goal is to develop a long-lasting relationship with your business through effective problem-solving and 24/7/365 support.
Stop losing time, money, and resources to issues with our mid-sized and small business IT support
We pride ourselves on delivering fast and efficient tech support that keeps your business running smoothly.
Our team consistently achieves over 90% first-contact resolution, ensuring your tech troubles are resolved rapidly, often on your initial call.
Our expert staff, well-versed in the complexities of IT systems, use a proactive approach to minimize downtime, emphasizing both speed and accuracy.
PCS has been providing top-tier IT support in Memphis for over three decades, and it’s not just about problem-solving; we’re about enabling your business to thrive without technical interruptions.
Our IT support is built on a framework of proactive assistance. That’s reflected in 24/7 system monitoring and our rapid response times for when issues do occur.
You will work with a security-minded team. We deploy proven technologies, routinely update our processes to stay in step with industry best practices, and follow a comprehensive 280-point checklist to ensure performant systems.
Finally, all our support is predicated on a strategic approach. Our vCIOs carry out quarterly business reviews with key decision makers. We leverage our unique Technology Alignment Framework, which allows us to deliver comprehensive, data-driven analyses.
Moreover, you can leverage it for planning out long-term technology expenditures, up to 24 months ahead.
At PCS-MS, we recognize the unique challenges and dynamics of small businesses like yours. Our tech support services are specially crafted to address these needs.
Our team understands that small businesses require agile and scalable IT support solutions that can grow alongside your business.
By focusing on proactive and personalized services, we ensure your IT infrastructure supports and enhances your business operations without the overhead of a large IT department.
We excel in offering IT support for specialized industries, including healthcare. Our compliance services are informed by deep experience in standards like HIPAA.
We understand the nuances of healthcare IT management, from electronic health records to practice management systems.
That’s why we ensure your IT infrastructure is robust and efficient and compliant with industry-specific regulations.
Partnering with us for your tech support needs offers several benefits.
With nearly 200 years of combined experience and a 100% customer satisfaction rating, our team brings unparalleled expertise and dedication.
Our comprehensive range of services ensures all your IT needs are covered under one roof.
PCS is one of Memphis’ most reliable IT support providers that focus on building lasting relationships and on offering personalized solutions that drive efficiency and growth for your business.
Eliminate costly downtime with qualified local IT support specialists.
Gain access to certified experts. Our team holds certifications from Microsoft, CompTIA+, Azure, and Six Sigma
Local team that knows your IT. Enjoy friendly, approachable support from a team that maintains a 100% CSAT rating
Supporting over 3,000 end-users. Keep everything from email and workstations to servers and cloud systems operating smoothly
Secure data handling. Protect customer data, PHI, and sensitive systems with a support team that’s stringent about cybersecurity and safe data handling
Trust the experts. Chosen by over 100 companies in Memphis and Mid-South to provide IT support services
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