Frequently Asked Questions

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general

How do sales of Paul Mitchell products benefit the professional beauty industry?    

Helping stylists achieve success is at the heart of everything we do! When you purchase a Paul Mitchell product through one of our authorized retail partners, a portion of the sale supports eligible stylists through commissions earned via our Pro Rewards program.   

  

Who do I contact for customer support?   

Please contact the retailer of purchase directly. For support with purchases from PaulMitchell.com, email wecare@paulmitchell.com.

Does Paul Mitchell own salons?   

No, Paul Mitchell does not own oroperateany salons. All salons that carry our products are independently owned andoperated.To find a salonnear you, use our salon locator.

products

How do I get a list of ingredients for one of your products?   

Within the U.S., ingredients are listed on the individual product pages on PaulMitchell.com. For international customers, you can request a list of ingredients for any John Paul Mitchell Systems product by emailing wecare@paulmitchell.com.

Are any John Paul Mitchell Systems products vegan or gluten-free?   

Yes, we offer many vegan and/or gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages. 

Do you test your products on animals?   

Our products are proudly cruelty-free. In fact, we were the first professional beauty company to announce that we do not conduct or endorse animal testing!

Orders

How do I check on the status of my order? Where can I track my order shipping?

Navigate to My Account > Order History; click on the individual order to see the status of the order and a tracking number.

How do I change or cancel my order?

Please reach out to wecare@paulmitchell.com.

What if my order is damaged or incomplete?

Please reach out to wecare@paulmitchell.com.

What is your return policy?

To learn more about our return policy, please click here.

How do I change my shipping address?

After logging into your account, navigate to your "Address Book."

Do you ship internationally?    

We currently ship within the U.S. only. For international availability, please visit our distributor locator to connect with authorized distributors in your region.   

 

tools

Who do I contact regarding warranty service for Paul Mitchell Tools and Neuro Tools?

To request warranty service, please contact the Warranty Center at 888.522.8622 or pmprotools@paulmitchell.com.

schools

Do Paul Mitchell Schools offer guest services?   

Yes! Paul Mitchell Schools offer a complete range of guest services, all performed by students who are preparing to become professionals in the cosmetology industry. Paul Mitchell Schools are independently owned franchises located nationwide. To find a school in your area, click here.

I would like to speak to someone regarding a service I received at a Paul Mitchell School. Who do I contact?   

Please contact https://solutionsspecialist.paulmitchell.edu for further assistance.