You can reach our customer service representatives at Maylips on Monday-Friday, 9 AM to 2 AM EST, and Saturday-Sunday, 9 AM to 6 PM EST. You may also place your orders at any time on our website.

You won’t be chasing us. Our support team is fast, and easy to reach. Whether you’re unsure what you can order, need tracking info, or just have a quick question, we’re here at [email protected] or +1-800-325-7104.

Both medical professionals and individuals are welcome.

• Licensed professionals can order medical devices and, depending on license type, pharmaceuticals as well. Within the USA, a valid medical license is required, and for those in the EU, we need your VAT number.
• Individuals can shop for medical devices only, like dermal fillers (Juvederm, Restylane), orthopedic injectables (Orthovisc, Monovisc), mesotherapy, and skincare.

If you’re not sure what you can order, our team is happy to help. Reach out at [email protected] or +1-800-325-7104.

Kindly note that to place an order with Maylips, you are required to have a registered user account. You will need to complete the registration form, providing your address, contact, and, if you are a medical professional, your license/VAT number. All provided licensing information will be used solely for verification purposes, in accordance with our company’s Privacy Policy. Upon registration, our dedicated customer service team will verify your account within one business day based on the provided information. They may reach out for any additional details or clarification needed.

The acceptable/valid medical licenses are:

• Medical Doctor
• Osteopathic Doctor
• Doctor of Medical Dentistry
• Doctor of Dental Surgery
• Doctor of Podiatric Medicine
• Physician Assistant
• Nurse Practitioner
• Advanced Registered Nurse Practitioner
• Advanced Practice Registered Nurse
• Family Nurse Practitioner
• Advanced Practice Nurse
• Doctor of Veterinary Medicine

Yes, Maylips accepts orders from various regions worldwide. It is your responsibility to comply with your local regulatory authorities and laws.

We accept Visa, MasterCard, and American Express. Google Pay and Apple Pay are also available, but only through a secure direct payment link provided by your account manager at this time. Transactions on this website meet strict PCI DSS compliance for your safety. If you have questions about payment or need a direct link, please reach out to your account manager or our support team.

We offer fair, competitive pricing, and if you find the same product for less, we’ll beat it. Just send us the quote. That’s our Price Beat Promise, because trust starts with transparency.

Shipping costs are dependent on the destination:

• US: $100, free for orders over $1000.
• UK: £50, free for orders over £1000.
• EU: €20, free for orders over €1000.
• Oceania & Asia: €50, free for orders over €1000.
• Other regions: $50, free for orders over $1000.

For any queries regarding our shipping policy, kindly get in touch with our customer service team or check our Shipping & Delivery Policy.

You can request a password reset online or reach out to your account manager via phone or email. We’re here to help.

You can authorize a third party, such as a medical secretary, to place orders on your behalf. We just need to get a signed authorization form from you. Contact our customer service to submit an authorization request.

We do. For every successful referral, you’ll receive a $250/€250 shopping credit. For more information, please visit our Referral Page.

We typically ship out orders within 24 hours of processing. If an item is out of stock at the time of your order, we will inform you immediately. Delivery time may vary depending on the region, but orders typically arrive within a couple of days. Guaranteed delivery time is within 14 days. Our customer service team can provide a more accurate estimate when contacted. You will receive a tracking number within 24 hours of shipping.

It’s rare, but if anything goes wrong, you’re protected. Our Delivery Guarantee covers customs delays, product damage, or temperature-sensitive issues. You’ll get a full refund or replacement. No stress. No arguments.

All products on Maylips are sourced directly from licensed manufacturers and verified distributors. Every item we ship comes in original, sealed packaging with a verifiable LOT number. You can confirm product authenticity through the LOT number. If you have any questions about product authenticity or sourcing, contact us at [email protected] or +1-800-325-7104.

Non-temperature sensitive products are shipped in appropriately sized, padded cardboard boxes. Heat-sensitive items are shipped in thermally controlled packages with reinforced cushioning and ice packs to maintain their safety for up to ten days in transit.

Please contact our customer service team. We will check the product’s availability for you.

If you come across a lower price for the same product, we’ve got you covered with our Price Beat Policy. We’re happy to match or beat regular prices, promotional discounts, and even bulk buy offers, as long as the terms of purchase are the same, the product is authentic, and it’s offered by a reputable supplier operating in the same market as we do.

Due to the type of products we sell and industry standards, we are unable to accept returns. However, if there is an issue with your order, we will promptly resolve it by offering either a refund or a replacement, depending on the circumstances. To initiate a resolution, please contact our customer support team as soon as possible upon receiving your order.

If any product arrives damaged, please photograph the condition and notify our customer service team as soon as possible.

Our prices are displayed in either USD or EUR, depending on your region. The correct currency will automatically appear based on your location when you visit our site. If you have questions about pricing or need assistance with currency conversion, feel free to contact our customer support team.

You can learn more about our policies by visiting our Privacy Policy and Terms of Service pages.

License verification is typically completed within 24 hours.