14 days money back policy statement
M3 Software values every customer and strives to provide high-quality software and services. To help customers make informed decisions, M3 Software offers trial versions of all products so customers can "test-drive" before making a purchase and avoid buying the wrong software.
Important Notes:
Orders from Resellers or Unauthorized Channels: Orders placed through resellers, partners, or any unauthorized channels are not covered by this refund policy.
European Union (EU) Residents: Upon purchasing any product, EU residents forfeit their right of withdrawal under the Consumer Rights Directive (CRD) 2011/83/EU, as outlined in CRD Article 16(m). This excludes the purchase of "digital content" (e.g., downloaded software) from the right of withdrawal.
Full Refund Circumstances:
M3 Software offers a full refund under the following conditions, if the request is made within 14 days of the order:
Wrong Software Purchase: If a customer accidentally purchases the wrong software, M3 Software will issue a refund once the correct software is purchased from M3 Software.
Duplicate Purchases: If a customer purchases the same software twice or purchases two software with similar functions, M3 Software will refund one of the software purchases.
Double Charge: If a customer is charged twice due to an issue with the ecommerce platform, M3 Software will provide a refund for the additional charge.
License Key Not Received: If a customer does not receive the license key within 24 hours of purchase and has not received a timely response (within 24 hours) from the support team, a refund will be issued, except in cases where the wrong email address was provided during purchase.
Software Bugs: If the purchased software has a bug and no solution is provided within 14 days of support team assistance, M3 Software will issue a refund if the customer does not want to wait for a future update.
Partial Refund Circumstances:
M3 Software may offer a partial refund in the following cases if the purchased software does not have a technical problem:
Hardware Issues: If a customer's computer or storage device has hardware issues (e.g., unstable drive, I/O problems, bad sectors, drive not recongized by OS) preventing the software from functioning correctly, a 50% refund will be issued.
No Refund Circumstances:
The following circumstances are not eligible for a refund:
Exceeded 14 Days: If the order has exceeded 14 days, no refund will be provided.
Software Does Not Meet Expectations: If the software does not perform tasks beyond its intended function or advertised capabilities, no refund will be provided. Please read the product details or contact [email protected] before making a purchase.
Failure to Provide Details: If a customer requests a refund due to technical issues but does not provide sufficient details or refuses to cooperate with M3 Software's technical support team, no refund will be issued.
Unauthorized Purchase: If the purchase was made without the payer's authorization, M3 Software has no way to verify or track unauthorized transactions and will not issue a refund.
Non-Technical Refund Requests: Refund requests based on non-technical issues will not be honored. M3 Software encourages customers to try the free trial version and read the product description carefully before making a purchase.
Successful Performance: If the purchased software has successfully performed its intended task as described on the product page or has already been used successfully by the customer, no refund will be provided.
How to Request a Refund:
To request a refund, please provide a detailed description of the problem (including screenshots of the software) that proves the software did not work for you.
What to Do After Refund Request is Accepted:
Once the refund request is accepted or issued, the license key will be immediately revoked. Please uninstall the software and remove it from your computer.