How Samosa Party uses AI to manage 100+ locations

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How Samosa Party is Using AI to Scale 100+ Locations Had an insightful conversation with our portfolio founders Diksha Pande and Amit Nanwani from Samosa Party about their AI-first approach to restaurant operations. Here's how they're solving real problems across their 100+ locations: Customer Experience Revolution The Challenge: How do you track order-taking quality, stock-outs, and customer insights across dine-in locations? Their Solution: Storefox.ai uses ambient audio analysis at point-of-sale to automatically capture: Real-time stock-out alerts Customer product suggestions and feedback CX compliance (greetings, upselling, order accuracy) New product ideas directly from customer conversations Think about it: Every customer interaction becomes actionable data without any manual effort. Supply Chain Intelligence The Challenge: Forecasting and replenishment for 100 stores from multiple commissaries and warehouses. Their Solution: Crest AI platform generates automated indents considering: New store openings Seasonal patterns and holidays Product launches and promotional offers Historical demand patterns The game-changer? Full ERP integration means zero manual intervention for day-to-day operations. Operational Acceleration Beyond the core systems, AI is transforming their: Innovation cycles: Product development decisions that took weeks now happen in days Store design: AI-powered visualization for optimal layouts and workflows Marketing: Faster collateral creation and campaign development Training: Team members using AI for structured communication and training materials The Bigger Picture What impressed me most isn't just the tools—it's the systematic integration approach. Instead of isolated AI experiments, Samosa Party is weaving intelligence into every operational layer. Key Takeaways for Restaurant Tech: StoreFox-style ambient data capture can provide insights without disrupting workflows Crest-integrated ERP AI eliminates manual decision-making bottlenecks Democratizing AI tools across teams accelerates innovation at every level The restaurant industry often lags in tech adoption, but companies like Samosa Party are proving that strategic AI implementation can be a serious competitive advantage. What opportunities do you see for AI in traditional industries? Would love to hear your thoughts! #RestaurantTech #ArtificialIntelligence #SupplyChain #CustomerExperience #FoodTech #Innovation #Scaling #RetailTech Kalaari Capital

Pratyush Sharma

Transforming Spaces into Experiences | Luxury Residential, Commercial & Hospitality Design | Experts in Accessible Design & Audits | Handed over 125+ Projects across India | Principal Architect at Studio Dotbox

5mo

Really insightful to see how Samosa Party is using AI to reimagine restaurant operations. That said, during my visit to their Sector 120 outlet, I felt there’s still scope to bring in architectural and interior design expertise alongside AI. While AI can optimize layouts and workflows, details like consistent spacing between tables, alignment of hanging lights with seating, and coordination of wall art with furniture are best observed and refined by experienced designers on site. In F&B retail, these “small details” create a big impact on ambience, comfort, and overall customer experience. Perhaps the real opportunity lies in AI + architects/designers working together to shape stores that are not just operationally smart but also spatially delightful. Diksha Pande Let’s get in touch and discuss this further over a cup of tea at samosa party!

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