India GCC Ecosystem: Players and Challenges

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Just as new GCCs keep coming, every week we see another firm launching a “GCC offering”. The FOMO is real and so is the opportunity. Although the pie is large enough for many players, the GCC enablement ecosystem in India has grown far quicker than demand has caught up. Here's an alphabetical list of who’s helping GCCs in India. A mix of GCC specialists, Big 4, staffing-tech players, workspace providers, and research/intel firms that are active in India’s GCC story. A few caveats though, this is a quick, personal A-Z. Not a ranking or endorsement. The ecosystem of course is much deeper and exhaustive. Too many see the GCC market as: hire/augment people + lease office space/facilities = $$. That's not a GCC setup; that's just a staffing play. Offshoring today is very different from 15 years ago. When enterprises are choosing between offshoring and relocating capability, India's strength shouldn't be reduced to ‘talent ramp-up/ramp-down’ flexibility. In the crowded ecosystem, market assessments rarely capture the fact that very few can do everything end-to-end. Most successful GCC journeys are highly collaborative for any enterprise when it selects one player to shape the strategy and operating model, another to handle legal compliance and someone else for execution and expertise. Put together, these firms could complement each other far more than they compete. The hard part isn’t launching another GCC offering, but the challenge is creating demand: convincing global enterprises why India, why now, and why a GCC. The timing, however, couldn’t be better. With geopolitical winds in favour, if not now…when? Only wish for new entrants, invest time in understanding the model beyond talent + real estate. There’s a lot to do on building real POV, governance, value realization, and transformation.   Healthy competition benefits everyone. And, winners are those who play to their strengths, go deep, and build a genuine niche. Focus beats breadth here as well especially in a market that’s slowly moving towards consolidation. Everyone doesn’t need to be a ‘Leader’ on a quadrant to win (sponsorship budgets aside 😊). You just need to know where you belong!   This A-to-Z is a starting point, who did we miss? Tag the firms, people and help build a comprehensive list. #GCC #GBS

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Well articulated. Current GCC ephoria feels like post Y2K IT services rush. Generally when business pickup up we will see this effect. But eventually market will figure out and Also run kind of players will fizzle out. May be unknown but capable players emerge post ephoric phase. As you said crux of the business is convincing global companies on GCCs, building a business case for them and helping them to build capable GCC here. This is interesting space to watch!

Well said, Sandeep Panat. Great reminder that GCCs are about long-term capability, governance, and value creation—not just talent + real estate. The shift from supply hype to demand and true POV is the real differentiator.

Sachin Jadhav

VP & Head - Solutioning and Transformation at QG Building Next-Gen GCCs | AI + Digital Transformation Leader | Value Creation

1mo

You’re right, Sandeep. Very few can truly sell capability, accountability, and outcomes—value realization from Day 1. It’s time we start treating GCCs as strategic extensions of the enterprise, not offshore headcount pools. Over the long run, focus and depth will matter far more than speed and scale.

Viswanathan K S

Transformational leader with over four decades of strategic and operational experience || Independent advisor | Incubated Start up, Engineering and R&D and Global Capability Center eco system

1mo

Well said Sandeep. The GCC set up play is more transformational than just staffing and real estate play. We as a team have the responsibilities to position the GCC game play as such. Bunch of us in the early 2010 had assiduously positioned the GCC as a story beyond cost and efficiencies and scalable talent at display. Perhaps, an overarching message like that needs to be orchestrated and strengthened by all. Kritika Murugesan Kavita Doshi Sangeeta Gupta Smitha Hemmigae Mamatha Madireddy Sindhu Gangadharan

Ravikishor Mundada

Ex Accenture, IBM, BMC Software, L&TFS | IT & GCC Business Leader “From requirements to reality—precise, practical, and always leveling up!.”

1mo

Dear Sandeep Panat, well articulated as usual your research at Wizmatic. I would suggest you to also look at and also add the Upcoming Dominant Companies who have made their mark in the end-to-end System Ingeration play, I am taking about https://www.velocis.in/ - who have been recknoed as force behind powering the DIgital for many GCCs, but just they are shy of making a noise about it THEY JUST DO THEIR WORK. Look at their breadth and depth of serivice in Digital Place. H/w, N/w, D/c, A/v, S/w , Cloud etc... with the wherewithals and supporting GCC since the CISCO Networking came to India, Now having many ready to use Tools for priming the GCCs and long term perterning. #Velocis, Divakar Chaubey, Atul Bansal

Sandeep Srinivasan

Strategic Advisor for Agentic AI Adoption & GTM | Boardroom AI Sense-Making & Workforce Trust

1mo

🚀 BFSI contributes to 25% of India's GCC growth and India already houses 53% of world's GCCs. 🤔 But, India's $110B AI-first GCC transformation demands AI-native fluency, continuous leadership reinvention, & responsible agentic reimagination of everything — your business, industry, & even global value chains. 🌊 Sometimes waves of disruptive change make us to find our true north star. And if we rise above the storm, we can find our sunshine. 💡It is easy to be conventional & get lost in the noise of the status-quo crowd. Only a few courageous hearts will dare to reinvent themselves even if they are ridiculed or become an outcast. 👉 The real shift for India's global capability centers — is from the "cost-center" mindset to path-breaking "AI-native breakthrough innovation" culture. 🎯 AI-first GCC model = Bill outcomes, not hours. Responsibly agentify, don't just automate. ♟Because the cost arbitrage, & scale alone no more define competitive advantage — strategic value creation through continuous leadership reinvention, responsible AI-first ecosystem orchestration, & driving AI-native platform innovation breakthroughs is what really matters in the new world of AI autonomy, agentified enterprises, & the hybrid human-AI teams.

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Sandeep Panat Thank you for the mention and recognition. GCC space has created huge opportunity partners ranging from research to business consulting to AI / tech transformation and few end to end players like ANSR and Zinnov who 2 decades of expertise in advising global enterprises Infosys is now trying to distrust with Topaz & AI with AI Led GCC offering while other enablers are picking niche areas.

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