LG Energy Solution's Quality Management System

a formalized framework of policies, processes, procedures, and resources that an organization uses to consistently meet customer and regulatory requirements, ensuring quality in its products/services and driving continuous improvement. #Quality_Management_System

What is a Nonconformance Report? A Nonconformance Report (NCR) is a document used by organizations to record when something does not meet the required standards or specifications. Think of it as a report card for what went wrong in a process or product. If a product is faulty, or a process doesn’t follow the rules, an NCR helps document the problem clearly. #NCR #report #coating #oilandgas #forum #blog https://lnkd.in/d3R3FzYU

🕰️ **STOP PAYING FOR DEFECTS: A CLEAR GUIDE TO COPQ** Ever wondered what COPQ really is? It is the total cost your organisation incurs due to failures, inefficiencies, and poor-quality practices. In simple terms, it shows how much poor quality is actually costing you. 🔍 *The COPQ Formula* COPQ = Internal Failures + External Failures + Appraisal + Prevention These costs fall into two main categories: Visible Costs (Failures) and Hidden Costs (Appraisal and Prevention). 💸 *Visible Costs And Failure Costs* I. *Internal Failures Costs When things go wrong before the product reaches the customer: •Scrap = Units × (Material + Labour) •Rework = Units × Hours × Rate •Downtime = Hours × Hourly Rate 🩸. For instance: £4.482 + £2,241 + £1,867 II. *External Failures Costs Costs that occur after delivery: •Warranty Claims = Claims × (Unit Cost + Shipping). •Customer Complaints = Hours × Admin Rate. 🩸. For instance: £897 + £672 🕯. Hidden Costs – Appraisal and Prevention. III. *Appraisals Costs Expenses to identify defects: •Inspection = QC Hours × Rate •Calibration = Contract Fee 🩸. For instance: £2,989 + £373 IV. *Preventions Costs Investments to prevent defects: •Training = Workshop Cost •Preventive Maintenance = PM Labour. 🩸. For instance: £1,120 + £1,494 📈. *Example Total Monthly COPQ: £16,129. 🧮. *How to Calculate COPQ Percentage: •COPQ % = (Total COPQ ÷ Total Monthly Sales) × 100 📑. *Benchmarking: •World-Class Quality → < 5% •Average → 15% to 20% •Poor Quality Performance → > 25%. 📂. *Data Sources: •Production Logs. •ERP •Finance for Scrap, Rework and Material Costs. •Maintenance Records for Downtime. •Customer Service and Warranty Data for Claims and Complaints. 💥. *The Key Takeaway: Remember, lowering COPQ is not just about saving costs; it is about strengthening processes, delighting customers, and cultivating a culture of quality that endures.

Day 11: Why Quality Assurance Teams Should Care About Utilities? ⚙️ Quality issues rarely start on the production line. They often originate in utilities such as water, steam, and cooling 💧🔥❄️ When utilities are controlled, quality becomes repeatable ✅

Excellence with quality at its best comes from a rigorous, system-driven approach—not heroics. High, repeatable results require an integrated quality management system that defines standards, controls variation, and closes feedback loops.  Key pillars: • Clear governance, roles, and documented procedures • Risk-based planning and change control • Reliable data, traceability, and auditability • Training, accountability, and culture of ownership • Continuous improvement via KPIs and root-cause action • Technology-enabled workflows for consistency at scale #PetroleumLossControl #MaritimeExcellence #SeastarGlobalMarine #EnergySolutions #LogisticsExcellence #SustainabilityInMaritime #MarineIndustry #OffshoreSolutions #PetroleumIndustry #InnovationInMaritime #HoustonMaritime #HoustonEnergy #TexasBusiness

One thing I’ve consistently noticed in quality and control work: Most recurring issues don’t exist because controls are weak — they exist because ownership is unclear. When responsibility is clear, many quality problems stop repeating #QualityAssurance #OperationalControls

Cost of Poor Quality (COPQ) represents all costs incurred because products or processes fail to meet quality requirements. What makes COPQ dangerous is that most of it remains hidden until it starts impacting customers and profits. Components of COPQ 1. Internal Failure Costs a. Scrap b.Rework c. Process downtime d. Material & labor losses 2. External Failure Costs a. Warranty claims b. Customer complaints & returns c. Field failures d. Loss of customer trust 3. Appraisal Costs a. Inspection & testing b. Quality control activities d. Calibration of measuring equipment 4. Prevention Costs a. Training & skill development b. Preventive maintenance c. Process improvement & mistake-proofing COPQ Formula COPQ = Internal Failure + External Failure + Appraisal + Prevention Why COPQ Matters? Reduces profitability without being visible in one single report Directly affects customer satisfaction and brand reputation High COPQ is a strong indicator of weak process control Key Insight Organizations that invest more in prevention and process control consistently achieve lower failure costs and better business performance. Benchmark < 5% of sales → World-class quality 15–20% → Average > 25% → Poor quality performance Quality is not a cost. Poor quality is. #CostOfPoorQuality #COPQ #QualityManagement #ContinuousImprovement #LeanManufacturing #OperationalExcellence #ManufacturingExcellence #IATF16949 #ISO9001

Quality communication creates quality results. Learn about the many methods of improving communication & the positive effects it can have on your quality management system.👉https://lnkd.in/emRef2q2 Questions?📞 832-326-9796 #ISO9001 #ISOConsultant #ISOCertification International Society of Automation (ISA)

Corrective Action vs Preventive Action – Know the Difference, Drive Better Results In operations and quality management, improvement doesn’t stop at fixing problems. ✔ Corrective Action focuses on resolving existing issues by identifying and eliminating root causes. ✔ Preventive Action goes a step further—anticipating risks and putting controls in place before problems occur.

Retention in service businesses is rarely about effort — it’s about systems. Curious how others approach proactive quality control. #commercialcleaning #cleaningservices #cleaning #b2bcleaninggroup ##facilitymanagement