Our CEO Daniel Haiem, CEO was featured in Fast Company Executive Board's roundup on what it really means to listen to customers. His example: a client asked for a fully custom analytics dashboard. They built it. Six months later, less than 5% of users had ever touched it. The lesson he took from it: feature requests are signals worth investigating, not specs to build on demand. Worth a read if your roadmap is driven more by requests than by usage data. https://lnkd.in/gyNNwRYe #AppMakersUSA #CustomerExperience #ProductDevelopment #FastCompanyExecutiveBoard Fast Company Executive Board
Daniel Haiem on Listening to Customers in Product Development
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