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I am the head Accenture’s global Retail practice, managing the client portfolio and…
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Jill (Puleri) Standish shared thisFollowing the energy of NRF 2026 in January, I’ve continued to have some fascinating conversations with clients—particularly around how AI is actually experienced by their people and their customers. One theme comes up again and again: AI transformation doesn’t stall at the strategy level—it stalls where it meets people. That’s why our new research with the World Economic Forum, launched this week, is so important. It focuses on a critical factor in making AI real: workforce adoption. The takeaway is simple but powerful—AI only delivers value when it’s embedded in day-to-day work. What really stood out to me: • When AI feels like a threat, adoption slows • When it’s positioned as a tool for growth, engagement shifts • When learning happens in the flow of work, it sticks The organizations making real progress aren’t just talking about AI—they’re making it practical, relevant, and human. https://lnkd.in/eGZcaXch
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Jill (Puleri) Standish shared thisExcited to meet up with fellow women retail leaders at the Women in Retail Leadership Circle summit next week. #WIRLS2026
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Jill (Puleri) Standish shared thisHow true and yes, oh so rare to see - especially in today's environment. Great reminder to all of us to keep these top of mind.Jill (Puleri) Standish shared thisLeadership right now is less about having all the answers and more about how you show up when no one does. I brought my Extended Leadership Team together last week, and the conversation kept circling back to a simple, heavy truth: every word a leader says carries weight. Your voice is a megaphone, and your teams are watching—not just what you say, but how you act and how you make them feel. We’re in a moment of massive transformation with AI, and it’s tempting to lead with tech. But real leadership in uncertainty requires grounding ourselves back in our values, the things that don't change when the world does. I saw this image by Justin Wright recently and it really resonated with what we discussed: -Vulnerability is a superpower. I believe it’s our greatest strategic advantage. The courage to say "I don't know" or "I need help" is the bedrock of trust. -Challenge the status quo. Be the one to ask the hard questions. Break glass when you need to—but speak with empathy and kind intent. -Curiosity beats experts. The best ideas don't come from the top; they come from everywhere. Stay open, assume good intent, and listen. -Focus on the soul work. Use tech to automate the routine tasks so we can free up our teams for deep creativity and human connection. That’s how work actually starts to feel different. -Culture is what we do every single day in every interaction. We have a massive opportunity to own the future of work, but we only win if we lead from the front with clarity, heart, and a lot of courage. I’m curious, which of these traits is the hardest to lean into when things get messy? ⬇️
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Jill (Puleri) Standish shared thisProud to see our team recognized as NVIDIA’s Retail Partner of the Year 2026 at #NVIDIAGTC. This award reflects the real outcomes we’re delivering for retailers and CPG companies—helping them modernize operations, move faster with AI, and build confidence at scale through our partnership with @NVIDIA. Huge congratulations to the teams behind this work and to our clients who continue to push what’s possible in retail. #RetailInnovation #AITransformation #PartnerOfTheYear Tag other leaders: Stephanie Pagano, Prasad Satyavolu, Brett Leary Ramalingam Hariharan, PhDJill (Puleri) Standish shared this🏆 Accenture is NVIDIA’s Retail Partner of the Year 2026! 🏆 We’re proud to be recognized by NVIDIA as the Retail Partner of the Year at #NVIDIAGTC 2026 for our ability to drive customer outcomes at scale with NVIDIA accelerated computing. Together with NVIDIA, we’re helping retailers and CPG companies reinvent operations, unlock value faster, and lead with confidence in an AI driven future. I am incredibly proud of our teams for the impact they continue to make and the standard they set for partnership and innovation. Let’s keep building what’s next at scale. Learn more: https://lnkd.in/gFhEB4gd #RetailInnovation #AITransformation #PartnerOfTheYear Stephanie Pagano Prasad Satyavolu Jill (Puleri) Standish Brett Leary Ramalingam Hariharan, PhD Brandon Nobrega Chip McCullough Adeline Cheam Azita Martin Andrew Sun Logan Vadivelu
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Jill (Puleri) Standish shared thisWell said !! It’s back to basics for the merchant who are now supercharged by agents.Jill (Puleri) Standish shared thisAI is about to bring back the merchant prince model. For the last 25 years, retail has been moving in one direction: more complexity, more specialization, more tools, more silos. I think agentic AI reverses that entirely. I started in retail in the late 90s, just as eCommerce was emerging. But the industry I walked into still ran on a model from the 80s — the merchant prince model. Buying teams did everything. They talked to customers (actually talked to them), designed and picked products, set prices and quantities, negotiated with vendors, decided how much to send to each store, and determined when to promote or markdown. They were true merchants, driving and running the business day to day. Then eCommerce, social media, and smartphones hit retail, and complexity increased exponentially. Retailers went from competing locally to competing globally. Trends and customers moved faster and faster. Data and analytics became essential just to understand what was happening and where. Retailers responded by splitting the buying function apart — into merchandising, planning, inventory management, purchasing, product development, and design. It made sense. Retail had become too complex for a small central team to manage. But it came at a cost. Software companies built tools for each new function. Every tool created a new data silo. Different teams doing different things with process-organized handoffs. Few people had visibility to the whole business any longer. Merchants became analysts. Retailers spent more time on internal process, reports, and Excel-based analytics than on customers and their wants and needs. Many lost their way. And now we have a new accelerant emerging: agentic commerce. Without a reset, this just adds another layer of complexity and another generation of tools on top of an already fractured model. But I believe agents give us the opportunity to reset. To go back to the future. AI agents will absorb the analytics and the specialty functions that were created over the last two decades. Decision-making and focus will collapse back to the core merchant. The team that talks to customers, picks products, and drives the business — working with AI agents that handle the analytical complexity at a speed and scale no human team can match. The differentiator between success and failure will be the quality of the merchant team and how well they direct their agents. Retailers will compete on merchant talent and agentic capability, not software budgets. The talent war won't be for more analysts. It will be for the best merchants and the best agentic AI builders. We're heading back to the model of the 80s and 90s — merchant as prince — but with tools that would have been unimaginable then. The retailers who see this shift and move now will define the next era. The ones who keep adding tools and silos on top of a broken model won't survive it. #RetailTech #AgenticAI #MerchantPrince Millard 'Mickey' Drexler #solprice #samwalton
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Jill (Puleri) Standish reposted thisJill (Puleri) Standish reposted thisDear Republicans, WE UNDERSTAND THE FEAR. You watched what happened to Liz Cheney, and none of you want to face the same fate. Even the threat of a mean tweet from a golf cart in Florida seems enough to keep you in line. He knows it, and he uses it to control you pressuring you to confirm some of the most unqualified Cabinet secretaries in modern history. You allowed it. You seated a Defense Secretary with a history of misconduct, an anti‑science figure at Health and Human Services, and a man openly hostile to the FBI to lead it. YOU STAYED SILENT as his enforcers dismantled careers and destabilized vulnerable communities. You winced when he antagonized allies like Mexico, Canada, and Denmark, yet said nothing. Across the world stands VOLODYMYR ZELENSKYY, whose COURAGE highlights your avoidance. Now he and millions of Ukrainians face the possibility of abandonment by the United States an outcome only you can prevent. You may whisper privately about the compromises you’ve made, but unless you finally draw a line, you share responsibility for what follows. Edmund Burke’s warning still applies: “The only thing necessary for the triumph of evil is for good men to do nothing.” HISTORY WILL REMEMBER YOUR CHOICES!
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Jill (Puleri) Standish shared thisJust returning from an incredible few days at the Retail Industry Leaders Association (RILA) annual CEO conference. AI was a focal point as we began with Brett Leary and Teresa Tung discussing the impact of agentic AI on retail, reshaping how we shop, operate, and work. This was followed by insightful remarks from Susan Morris, who highlighted how Albertsons Companies is collaborating with Accenture and others to leverage AI for transformation across their organization. Interestingly, we both wore burgundy suits—completely unplanned! A heartfelt thank you to Brian Dodge and the entire RILA team for an outstanding CEO Forum.
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Jill (Puleri) Standish shared thisComing off the heels of another successful NRF, we wrapped up this year’s program in style with the launch of Luxe Eternal: The Customer Edit, the latest edition of our research dedicated to the luxury sector. On the final day, Amal Benichou and Arianna Galante, co-authors of the research, shared exclusive insights with 60 senior leaders during our Future of Luxury panel discussion. Here are some key insights from 3,435 luxury customers we surveyed across 13 countries: 70% of customers changed their favorite brand in the last 5 years 50% of participants consider that luxury brands are becoming “too business-driven and not enough dream-makers” 37% feel brands struggle to sustain emotional resonance A growing challenge for luxury brands is an apparent “resonance gap” with their customers. To close it, luxury brands will need to handle customer relationships with the same care, intention, and mastery they apply to their products. Loyalty must now be earned through experience and emotional connection. Discover the three strategies luxury brands can take secure long-term growth and relevance: https://lnkd.in/ejycvRmp A huge thanks to our fantastic Accenture Retail team for their incredible mobilization, and a heartfelt thank you to our partners and clients who made NRF so inspiring. Excited to officially step into 2026!
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Jill (Puleri) Standish shared thisMany clients chose to start their last day of #NRF2026 with Accenture. Together, we shared a delicious breakfast while we discussed the future of food! Guest host, Mikko Kärkkäinen #Relex plus Andreas F. Schneider and I spoke with Zara Ngouen #Lidl USA; Susan Massicot #M&S; and Negar Sedghi #Bel Group USA. Meanwhile - Amal Benichou and Arianna Galante were talking high-end luxury Frank Zambrelli and Dhouha Louati #Chalhoub Group sharing fresh insights into evolving customer behaviors and the bold strategies luxury brands are adopting to stay ahead. Read our newest research report here: https://lnkd.in/e5944tPg Together with #Oracle and #Logic we showcased real-world examples of how data, AI, and enterprise-grade Agents come together to drive efficient operations and improve customer experiences. We ended on a high with our interactive session with #SAP. Lori Zumwinkle Bruce Burrows and Constantin Holzner explored how retailers are transforming finance from the ground up—creating a seamless integration across stores, regional offices and corporate HQ. At Javits, the demonstrations of our technology platforms and AI agents buzzed with interested clients and thought leaders from across the industry. Jointly with #Google we exhibited how AI can enhance the role of in-store talent, helping them become the store floor that teams aspire to be, ultimately passing on these benefits the consumer. A huge thank you to everyone involved! What an incredible week of insightful conversations (thank you to all our guest speakers), impactful meetings, wonderful networking (thank you #SAP #Microsoft #Avanade #Workday #Adyen #Commerce #PayPal #Jumpmind) and hands-on demonstrations (thank you #VusionGroup #RELEX, #Profitmind #Adobe #Oracle #Salesforce #OpenAI #SAP #NVIDIA #GoogleCloud #Databricks #SIMBE #Microsoft #Proto #Klaviyo #everseen). Our program at #NRF2026 reinforced Accenture’s commitment to deliver on the promise of technology and human ingenuity. #NRF2026 #Accenture #Agentic #AI #RetailReinvention #FutureofRetail
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Jill (Puleri) Standish liked thisJill (Puleri) Standish liked thisJumpmind made WWD's Tech Tuesday. 🗞️ Excited to be featured as we welcome James Kelly (VP of Strategic Accounts), Lee Clinton (Director of Retail Transformation), and Florent Perrillon (Director of Solution Engineering) to lead our EMEA and APAC expansion. Global demand for modern retail technology is growing fast. This team is built for that moment. Full story in the first comment. #RetailTech #ModernPOS #JumpmindCommerce #RetailInnovation
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Jill (Puleri) Standish liked thisJill (Puleri) Standish liked thisToday, we announced Michael Levine has joined RILA as Vice President and Assistant General Counsel, where he will serve as a key resource for members navigating today’s complex legal and regulatory landscape. Levine brings fifteen years of in-house retail experience, most recently serving as global chief sustainability officer at Under Armour, Inc., with deep expertise in SEC compliance, corporate governance, and global supply chain issues. We are excited to welcome him to the team as we continue to support our members’ legal priorities. https://lnkd.in/eVhdCGCHMichael Levine Joins RILA as Vice President & Assistant General CounselMichael Levine Joins RILA as Vice President & Assistant General Counsel
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Jill (Puleri) Standish liked thisJill (Puleri) Standish liked thisDelighted to share that I'm joining KIND Collective Brand as Vice Chair, working alongside Chair, Von Ingram and CEO and Co- Founder, Lynda Chapman GAICD. Throughout my career, I've been passionate about businesses that do well by doing good. KIND Collective Brand embodies this perfectly – creating exceptional beauty products while supporting women and communities. Under Lynda Chapman's leadership, they're proving that commercial success and social impact aren't mutually exclusive. This appointment comes at an exciting time in my portfolio career. After leading organisations like David Jones and the Australian Retailers Association, I'm now focused on governance roles where I can contribute to businesses aligned with my values around diversity, inclusion, and community impact. I'm looking forward to supporting Lynda and the team as they scale, leveraging my retail experience to help KIND Collective reach more Australians and ultimately the world with their mission-driven products. Here's to the next chapter of redefining beauty, together. #NewRole #BoardAppointment #SocialImpact #RetailLeadership #KINDCollective
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Jill (Puleri) Standish liked thisJill (Puleri) Standish liked thisOnly at IKEA do competitors become collaborators. That was the energy at #IKEA_Partner_Days this week, and it is exactly why the next phase matters. 1-on-1 partnerships got us here. Ecosystem collaboration is what gets us to the future we are all trying to build. Thank you Accenture, Tata Consultancy Services, Deloitte, PwC Rajesh Thomas, Birthe Van Der Voort, Balaji Shanmugam, Andreas Håkansson, Nathalie Ekstrand, Susanne Waidzunas, Jens Bergdahl, Per Dackander
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Jill (Puleri) Standish liked thisJill (Puleri) Standish liked thisJust wrapped up a few really great days at our Annual Growth Meeting in Orlando. It was awesome (as always) spending time with Michaels teams from across North America and connecting with so many of our vendor partners from around the world. The energy, creativity, and care our team brings every day is something you can really feel when we get together. 2025 was a big year for us. Millions of new customers shopped at Michaels. Even more exciting is what’s ahead. We’ve got real momentum as we keep working toward becoming The Destination for Creativity & Celebration in every community in North America. Really appreciate everything our team does every day to make that happen.
Experience & Education
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Accenture
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Women's center of greater Danbury. Board of Directors
Women's Center of Greater Danbury, Inc.
- Present 11 years 7 months
Board Member
Publications
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Seize the moment—Responsible and resilient retail
Accenture
See publicationNavigating the new world of retail post covid
Honors & Awards
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Top Women in Business
Women's Wear Daily
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Women to Watch in Retail
Retail Leader Magazine
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Top 25 Consultant By Consulting Magazine
Consulting Magazine
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