About
I've spent my career focused on the Customer Experience through the lens of product…
Articles by Andrew
-
How Simplicity can Impact Adoption
How Simplicity can Impact Adoption
How Simplicity can Impact Adoption Simplicity and adoption are like peanut butter and jelly. Many brilliant people have…
1 Comment -
CSM to Account Ratio
CSM to Account Ratio
A few weeks ago we discussed CSM to Account ratio on Episode 7 of the CSM Successcast. After listening to the podcast…
1 Comment -
Customer Success & Relationship Marketing
Customer Success & Relationship Marketing
On this weeks episode we continue our discussion about Customer Success and Marketing by diving deeper into…
Activity
4K followers
-
Andrew Gilbert reposted thisAndrew Gilbert reposted thisHere’s our approach to putting the ICP into action. We use a framework called Fit vs. Need vs. Intent™. It’s been a game-changer in aligning marketing and sales at HG Insights and for our clients ✅ Fit: Undiscovered Need They have challenges, but they aren't addressing them yet. 👉 Action: Marketing should nurture and stay in front of them until they’re ready. ✅ Need: Discovered Need They know the challenges and are starting to act. 👉 Action: Sales should build relationships and provide value over time. ✅ Intent: In Buying Cycle They’re actively looking for a solution and are ready to buy. 👉 Action: Sales should prioritize and engage with tailored messaging to close the deal fast. Credit goes to Barry Magee and Spencer Hardey, MBA for developing the framework and breaking it down in our latest Account Scoring ebook (link in comments for a deeper dive) Hope that gives you ideas on how to think about GTM at your business. #ICP #marketing #sales #accountscoring
-
Andrew Gilbert reposted thisAndrew Gilbert reposted this“Sales AI is not just about automation; it’s about augmenting human potential. Though AI is still in its early days, we're only scratching the surface of what’s possible.” Dave Kennett, Founder and CEO of ReplayzIQ, knows AI is transforming sales. His company leads the way in AI-powered advancements in sales tech. Our latest report breaks down the Sales AI landscape, showcasing the top 75 tools and adoption trends. See which AI companies are revolutionizing sales in the report. 💥 #salesai #genai #salestechnology #salesintelligence #generativeai
-
Andrew Gilbert shared thisMike Grafham, Steve Nguyen and I took a departure from our normal #CSMSuccessCast to do an Unsuccesscast where we shared stories and lessons learned from past mistakes. This may have been one of my favorite episodes as some of my failures have also been my greatest learning opportunities. We may need to do another episode with Kathleen Rouse and Ellie Wu in the future as there was so much good info shared. https://lnkd.in/dWrZHZJ
-
Andrew Gilbert shared thisSteve Nguyen and I did back to back podcasts for #CSMSuccesssCast a little while ago. This episode about team productivity is a follow up to individual productivity. Steve is really the expert around this topic and I had a great time asking questions. If you are leading a team, starting a project or just trying to be more efficient collaborating, then this episode is for you. Check out the episode on iTunes https://lnkd.in/dqafsRP SoundCloud https://lnkd.in/dsMgUZN
-
Andrew Gilbert shared thisExcited that Ellie Wu joined our #CSMSuccessCast podcast group! We recorded our first episode together with Mike Grafham & Kathleen Rouse that will go up next week. In the mean time, here's an episode on individual productivity with Steve Nguyen when he was visiting San Francisco. https://lnkd.in/gQBqcFW
Andrew Gilbert commented on a post
1y
Performance
Andrew Gilbert replied to a comment
6y
Homey —> www.homey.io
-
Andrew Gilbert liked thisAndrew Gilbert liked thisWe’re back at it! Frank Golden and I are teaming up again - this time at Golden Ventures. The past three years at Rippling was an incredible run building and scaling the Global product sales team. I’m truly grateful to Paul Barber for bringing me in and trusting me to build, to Jameson Yung for pushing me to take on ambitious goals, and most importantly, to the team who made every month look easy. During that time, I watched Frank build Golden Ventures into a trusted partner for 30+ startups - helping founders grow from founder led sales into hiring their first sales teams. I am incredibly excited and grateful to partner up with Frank again. Equally as excited to work with founders building the next generation of companies. DTBG
-
Andrew Gilbert liked thisAndrew Gilbert liked thisMassive announcement. If you use AI at all for anything, I either just saved your life, or I'm about to make you cry tears of joy. I know that's a sweeping statement. But watch the demo below, and you'll understand the gravity of what we just built. Here's the reality: Right now, humans communicate with AI. Some people are power users. Some are beginners. Some are somewhere in between. Some people spend 45 minutes crafting the perfect prompt for an important project because they're terrified of AI messing it up. Some people get genuinely frustrated when AI hallucinates, misunderstands the task, or just... doesn't get it. Some people love AI. Some people hate AI. But here's what we all have in common: we all use AI now. And we're all going to keep using AI. So I kept asking myself this question: Do we really live in a world where the value of an employee, the value of a builder, the value of an innovator... comes down to how well they can write a prompt? Why can't we just write out what we want, or speak it, and have the AI perfectly understand us? Know exactly what we mean? Know exactly what we want? Because AI isn't a magic button. It's a mirror. The value you put into a prompt is the value you get back as output. So what did I build? An AI prompt optimizer that works any and everywhere you use AI on your computer. Cursor. Claude. ChatGPT. Grok. Perplexity. Lovable. Bolt. Replit. Atlas. Comet. Literally ANYWHERE. Wherever you go on your computer, if it involves AI, as soon as you finish writing or speaking a prompt, a little blue button appears right where your cursor is. You click it. You select a few tags. You watch the 10x better prompt RevvTen gives you. You watch it get auto-pasted directly into your chat box. That's it. That's the whole thing. Oh, and you want to know something wild? It works inside your computer terminal when you use Claude Code. I built it as a Claude Code plugin too. 🙃 But here's what I can't stop thinking about: This helps EVERYONE. Power users? We make you faster. Beginners/normal AI users? We eliminate the learning curve/skill gap entirely. People who only use voice-to-text? We turn your spoken thoughts into perfectly structured prompts. People who are already great at prompting? We still save you 10-30 minutes on every complex prompt. The use cases are genuinely endless. I have zero clue who to market this to because this product provides immense value to every single AI user on the planet. Coders. Builders. Innovators. Marketers. CEOs. Managers. Content creators. Students. Teachers. Customer success. Sales. HR. PR. DevOps. If you use AI, we built your personal sidekick. The translator that sits between you and every AI you'll ever talk to. So you can stop optimizing prompts. And get back to being human. We're releasing early access this week to our first B2B customers and a few hand-picked consumer testers. comment 'revvten' if you want free early access to the Mac desktop app (meaning now) 👇
-
Andrew Gilbert liked thisAndrew Gilbert liked thisMy Career Is My Mom's Cup of Tea On this Women's Day, I find myself without the most important woman in my life. My mother left us on January 21st of this year, and the world has felt differently weighted ever since. Tomorrow, as the world honors women everywhere, I want to honor just one — quietly, personally, with the full weight of everything she meant to me. In 1991, I was fighting for an engineering seat against some of the most brutal competition India has to offer. I was never the most talented in the room — but I was relentless, and she made sure I stayed that way. Night after night, when I would push through until the early hours, she would appear at exactly the right moment - just when I was about to fall asleep — not because of an alarm, but because she simply knew — with a cup of tea, with her presence, with words that kept me going When I finally fell asleep, she would quietly put my books in order, as if preparing the battlefield for the next day's fight. That was the kind of love she gave — precise, selfless, and always on time. The career that followed was built on a foundation she laid in those quiet pre-dawn hours. Every moment I have chosen service over comfort — that was her. I was on a flight to say goodbye on January 21st, and I didn't make it in time. But I've come to understand that with a love like hers, the goodbye was never really the point. The point was every cup of tea. Every book she placed back in order. Every morning, she made it possible. Happy Women's Day, Maa. The most important woman in my life — then, now, and always. Your's always - Raju
-
Andrew Gilbert liked thisAndrew Gilbert liked thisIt's International Women's Day on March 8, and though we're celebrating all women inside and outside our org, we want to share a special shout out to Katie Allison, our Sr. Manager, Research and Insights. Katie has been a part of the TrustRadius family (now HG Insights, too!) for many years, and has been a big advocate for keeping everything human-centered. In the Channel Life article, How collaborative, human-centered research Is shaping the future of technology decision-making, Katie says, "My research process is inherently collaborative. At the outset of any project, I convene stakeholders to align on the desired outcomes. We define what success looks like and articulate the specific questions we want answered by the end of the study. This ensures that the research is anchored in real business needs rather than abstract curiosity." In the article, we learn about: - How Katie is supporting the integrity of our research by ensuring insights are reflected by diverse perspectives. - How she's learned to balance quantitative rigor with human-centered storytelling through relevant, interpretable, and statistically sound data. - The future of research with AI and data automation, and what that means for women's opportunities at shaping AI strategies and ethical frameworks. Read the article:How collaborative, human-centered research Is shaping the future of technology decision-makingHow collaborative, human-centered research Is shaping the future of technology decision-making
-
Andrew Gilbert liked thisAndrew Gilbert liked thisCalm down In this day and age of hiring, firing, launching, AI-ing; take a step back. Do what brings you immediate peace in these chaotic and confusing times. For me it’s been - 📓 #Reading 🧘 #Yoga At the start of this year, HG Insights introduced #wellness benefits for employees in India. My first thought was let’s start with #yoga. It includes three essential practices: Asana (आसन) - Posture Pranayama (प्राणायाम) - Breath control Dhyana (ध्यान) - Meditation A reminder that balance often begins with the basics: What helps you slow down? Tagging some superwomen who juggle many things and still show up strong at work Pritika Ramani Saakshi Jain Grace Gardner Wells Katie Pariseau Stefanie M. Kristi Gamboni Amropali Shetty Deepshikha Arora Suvina Rai Steffi Aroti Deori Susan Torrey Olivia Leung Deeksha Chowdhury Surabhi Shinde
-
Andrew Gilbert liked thisToday we're announcing our $20M Series A led by Sequoia Capital, and that Day AI is now generally available. For the last 18 months, we've been preparing for the wave. AI already transformed productivity. ChatGPT and Claude became the thinking tool for millions. It transformed coding. Cursor and Claude Code changed what it means to build software. Recently, we're seeing the wave start to form in CRM. Now, teams are coming to us already fluent in AI. They know their context needs to be connected, not scattered. They want one place that holds it all, and acts. Our thesis from day one: CRM should be reimagined with AI agents as the core user. We're building the system that gives AI a complete, real-time understanding of your business. Not just sales, but your entire go-to-market motion. From first touch to renewal, orchestrated by AI that actually knows what's happening and why. We call it CRMx. The x stands for context. For startups, it replaces your CRM. For scaling companies, it sits alongside what you have. Either way: you just talk to it. The wave is coming. We're in the right place at the right time, and our customers are feeling it. Give it a try today, and if reimagining CRM sounds like your thing, we're hiring.
-
Andrew Gilbert liked thisAndrew Gilbert liked thisHonored to have my first opinion piece for CIO Dive go live today. And they made it the featured article. I've been writing on LinkedIn and my blog for a while about making AI decisions at large enterprises. This piece is about why CAIOs need to become change agents, not just AI evangelists. A few takes I stand behind: 1. The "95% failure rate" narrative is wrong. It's better to run 1,000 experiments with a 10% success rate than two experiments with a 50% success rate. Velocity is the only metric that matters right now. 2. Talent density is the real unlock. The future isn't 10 people doing what 100 used to. It's 10 people doing what 100 couldn't. Finding those 10 is harder than any technology choice. 3. Workslop is becoming a real problem. 30-60% of internally shared documents are now AI-generated mediocre content. Title case, em dashes everywhere, generic structure. You know the look. The CAIO role isn't another executive title. It's the role that determines whether a company survives the AI transition. Grateful for the platform. Link in comments.
-
Andrew Gilbert liked thisThis video shows what happens when your CRM isn't a spreadsheet with a chatbot on top, but a system purpose-built for AI to query and explore.
Experience & Education
-
HG Insights
View Andrew’s full experience
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
Recommendations received
10 people have recommended Andrew
Join now to viewOther similar profiles
-
Bubba Page
Bubba Page
Influence.vc - Venture Capital Syndicate with Exclusive Deal Flow & Influencer Expertise
Explore more posts
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content