About
The customer service and contact center landscape is highly dynamic and calling for…
Activity
4K followers
-
Andy Haas shared thisCheck it out... we've launched an entire, multidisciplinary practice to help our clients maximize end to end agentic value realization via Google Cloud.Andy Haas shared thisExciting news! Deloitte is expanding its alliance with Google Cloud Cloud with a new end-to-end agentic transformation practice. By combining Google Al technologies, including Gemini Enterprise, with Deloitte's industry experience, agentic assets, and Deloitte Ascend, we're helping organizations move from Al pilots to secure, scalable transformation. Read more: https://deloi.tt/4eBAI8i #ai #deloitte #gemini Matt Lacey Kevin Laughridge Francisca Villegas Dounia Senawi Karin Wiens Andy Gauld Sandra C. Bauer Peter Fach Puneet Kinger Abhrajit Ray Leonard Jayamohan Fumita Ito Martín Cabrera Karla Slaven (Neil) Alexandra Frole Harleen Brar Anna KumaDeloitte Launches Google Cloud Agentic Transformation Practice – Press ReleaseDeloitte Launches Google Cloud Agentic Transformation Practice – Press Release
-
Andy Haas shared thisCheck it out... great start to Google Cloud Next '26!Andy Haas shared thisCouldn't have asked for a better start to Google Cloud Next '26. Very thrilled at the recognition of our team's innovative work enabling our clients' success, through the record three awards for Artificial Intelligence that Deloitte has just received (out of six overall) - Global - Gemini Enterprise Artificial Intelligence - North America Artificial Intelligence - APAC #partneroftheyear #googlecloud #googlecloudnext #deloitte #artificialintelligence #ai Matt Lacey, Kevin Laughridge, Parth Patwari, Jim Rowan Karin Wiens, Andy Gauld, Sandra C. Bauer , Abhrajit Ray, Puneet Kinger, Leonard Jayamohan, Peter Fach, Bibhav Singh, Chris Danson, Christopher Goodman, Vishal Kapur, Marko Gudic, Fumita Ito Shailender Singh Sidhu, Prakul Sharma, Andy Haas, Deepak Kannangala, Jon Myklebust, Renuka Balasubramaniam David Zhu Mamoun Hirzalla Siddhant Nagar Ugyal Tenzing Vaibhav Jain Alex Kors Alexandra Link, Martín Cabrera, Sophie Bennett, Athena Kokkori, Krzysztof P., Tobias Buchalik, Harleen Brar Karla Slaven (Neil) Anna Kuma
-
Andy Haas shared thisService leaders are moving fast on agentic experiences across self-service, agent assist, and customer insights. Gemini Enterprise for Customer Experience (GECX) is a major step forward—and Deloitte Digital brings deep CX + contact center experience, global delivery readiness, and value acceleration via TrueServe to help scale what works. “Together, Deloitte Digital and Google turn customer conversations into outcomes—modernizing self-service, agent assist, and insights with Gemini Enterprise for Customer Experience.” Visit us at Google Cloud Next (April 22–24, Las Vegas): https://lnkd.in/eB9Ets3d New page: | https://lnkd.in/eDWPnsF4 Gopal Srinivasan Mike Brinker Tiffany Mawhinney Kevin Laughridge Georg Huettenegger mike syed Macy Drury Megan Inman Apurva Pangam (AP) Kevin Arnold Lauren Littlefield Amalia Nichifor
-
Andy Haas reposted thisAndy Haas reposted thisHere at Shoptalk, the energy is fantastic. The growth mindset around AI and agentic is front and center, and it's becoming a real business growth story. If you’re in Las Vegas, please join us in person (Booth MM-850). And whether you’re attending live or virtually, check out our Deloitte Digital live stream as over a dozen industry leaders, including those from Shopify, Braze, Salesforce, and Google stop by to share their winning strategies in commerce and retail. https://delo.tt/6047B6pAM7
-
Andy Haas shared thisRetail marketing is evolving quickly as AI-driven personalization and in-house capabilities become priorities for many organizations. #AIInRetail #RetailTrends #FutureOfRetail
-
Andy Haas shared this#PartnershipROI in sports is shifting from reach to fan-specific data. Learn the value behind this change in this Deloitte article.
-
Andy Haas shared thisGlobal revenue for women’s elite sports is expected to soar. Read Deloitte Global’s report on the forecast to reach at least $3B in 2026 and strategies to get in the game.
-
Andy Haas reposted thisAndy Haas reposted thisField service has reached a turning point—and AI is at the center of it. ⚡️ According to our new Future of Field Services Report (🔗https://delo.tt/6048B6Qz1E): 📈 Nearly 3 in 5 organizations already use AI-powered field service management software to tackle skilled labor shortages, rising customer expectations and growing operational complexity. 📈 1 in 3 plan to invest in 2026 📈 84% report high or very high ROI, with an average return of 153% As our Principal Mike Brinker put it, “We’re in this profound shift where AI is enabling organizations to become more ✅predictive, ✅proactive and ✅AI-assisted.” But success isn’t only driven by technology. Organizations that lead in this space are focused on impact—supported by strong governance, workforce changes and clean data. Because if your data is messy, your #AI will be too.🧹 Read more about it from Michael Brady in CX Dive ➡️ https://delo.tt/6049B6Qz11
-
Andy Haas reposted thisAndy Haas reposted thisFor people based in Mexico. We are growing our CCaaS / AI practice. Join our extraordinarily talented and fun team there. A few of them root for the wrong futbol team, but that makes conversations interesting :) Reach out to Allan Giovanni Hernández Martínez for more info!
-
Andy Haas liked thisAndy Haas liked thisMeaningful progress rarely happens in isolation – it happens when we align around a shared strategy and purpose. That was the biggest takeaway from our recent Deloitte Americas Delivery Mexico (ADMX) GenAI Workshop in Querétaro. As a key part of our global delivery network, ADMX plays a critical role in scaling high-quality, cost-effective delivery for our clients – and this workshop was designed to accelerate GenAI learning and adoption across that ecosystem. We brought together 40+ practitioners across the U.S. and Mexico, representing 26 active client projects, for two days of hands-on training, collaboration, and knowledge sharing. But beyond the scale of the event – 10+ hours of training, 5 core GenAI tools, and 100+ attendees joining our hybrid All Hands – what stood out most was the shift in mindset. A few reflections: → GenAI is reshaping how we deliver. The focus wasn’t just on tools like GitHub Copilot, Cursor, and Sidekick – it was on how these capabilities can drive more cost-effective, productive, and reliable delivery at scale. → Confidence is accelerating adoption. 80% of participants reported increased confidence using GenAI, with 75% specifically improving in prompt engineering – a critical foundation for unlocking real value. → Global collaboration is the multiplier. What made this truly impactful was the openness to share, challenge, and learn across teams. That collective mindset is what transforms GenAI into a strategic enabler for client outcomes. This is how AI delivery transformation happens – through people, alignment, and shared momentum. Huge thanks to Tanmayi Waghmode Sam Komisar Maria Guadalupe Maldonado Irigoyen @David Toxqui Tecuatl, @Manuel Valdez, and the entire ADMX team for the energy, preparation, and leadership behind this. Excited to build on this momentum as we continue rethinking how GenAI supports our clients’ most important priorities. #GenAI #DeliveryTransformation #DeloitteDigital #GlobalCollaboration #ClientImpact #ADMX
-
Andy Haas liked thisAndy Haas liked thisI’m proud to share some exciting news from Google Cloud Next '26! ✅ We’re taking our Google Cloud alliance to the next level with a new agentic transformation practice. By integrating Google Cloud, data, and analytics, along with Gemini Enterprise, we’re helping clients to deploy secure, scalable agentic AI and accelerate industry adoption with a growing library of specialized AI agents. Learn more about our alliance with Google Cloud here: https://lnkd.in/g4frh4bb Read more about our CX solutions here: https://lnkd.in/girseqwA ✅ Our leadership was recognized with six Google Cloud Partner of the Year awards—including Global Gemini Enterprise, AI (Asia Pacific and North America), Industry Solutions, Managed Security Services, and AI. This achievement showcases the strength and innovation of our teams and our relentless focus on client success. It was an energizing time at Next, sharing how we’re developing scalable agentic solutions, advancing digital sovereignty, and leading with Google’s latest in AI and security. I’m looking forward to what we’ll continue to achieve together! A special thank you to our global Deloitte Digital leaders who showed up in full-force to take GECX efforts to the next level! Tom McAleer, Brian Frank, Paul do Forno, Brad Milliken, Apurva Pangam (AP), Ashwin Ballal, Joel Bellman, Jeff Wordham, Mike Brinker, Yohan Gaumont, Michael DeLone, Alexander Pruzinsky, Francesca Dijols, Simon McLain, and Kasia Blicharz.
-
Andy Haas liked thisAndy Haas liked this𝗧𝗵𝗲 𝗯𝗶𝗿𝘁𝗵𝗽𝗹𝗮𝗰𝗲 𝗼𝗳 𝗦𝗶𝗹𝗶𝗰𝗼𝗻 𝗩𝗮𝗹𝗹𝗲𝘆! 🤍 I stood in front of a garage. Not just any garage but THE GARAGE! A very special place in Palo Alto. And yet this is where it all began… Inside this garage at 367 Addison Avenue, two young engineers, Bill Hewlett & David Packard, started building with just $538. Their professor at Stanford University, Frederick Terman, encouraged them to: Don’t join a big company. BUILD YOUR OWN! So they did. Their first product? An audio oscillator (HP Model 200A) – a precise electronic tool used to test sound systems. One of their first customers? Walt Disney Studios!! They used it to improve the sound for the movie Fantasia. And what started in that garage became one of the most famous tech companies worldwide Hewlett-Packard: HP – one of the companies that laid the foundation for what we now call: Silicon Valley! But standing there, I didn’t just think about history. I thought about possibility. Because this place proves something powerful: 𝗜𝘁 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝘁𝗼 𝗱𝗮𝗿𝗲. ✨ So here’s the question: What if you sat down today… in your garage, your kitchen, your garden, wherever you are… with nothing but a blank piece of paper… What would YOU build?
-
Andy Haas liked thisAndy Haas liked thisI’ve been reflecting on an incredibly surreal and exciting Google Next experience last week - we celebrated a product launch that will touch millions of customers across The Home Depot’s 2,000+ US stores! We sat second row for the keynote, as Jordan Broggi & Angie Brown were featured telling the Magic Apron & Gemini Enterprise story, in front of 32k attendees (let alone the millions streaming the keynote across the globe)! Amazing meetings with Google product leaders, thoughtful presentations & panels by THD leaders, some very indulgent meals, and a ton of excitement for what’s NEXT!!! There were a lot of people who made this week spectacular, but a few key shoutouts: - Our THD IT leadership team, led by Angie Brown, who have been such amazing Google partners and collaborators - special shout outs to Anthony Gregorio & Chris Black, who've put up with me for almost 2 years now 🙏 ! - Our THD presenters: Josh Kruck, Samuel Moses, Mike Buratowski, & Ashish Kumar - The many Google leaders who made time to talk with THD and help Doers Get More Done! - The best team ever: Randy Bergeron, Elizabeth Stewart, Bruce E. Thelen, Dylan Beaumont, & Mike Mittelman - and our leaders, Nate Kvernum, Jared Skinner, & Jose Luis Gomes!
-
Andy Haas liked thisAndy Haas liked thisExcelencia global, compromiso local: Lo que significa ser Partner del Año Global Ayer Google Cloud nos reconoció con 6 premios #PartnerOfTheYear, alcanzando un total de 25 en los últimos 9 años. Recibimos estos reconocimientos con orgullo, pero sobre todo con una profunda sensación de responsabilidad. Un premio es una foto de un éxito pasado. Mi trabajo, y el de todo nuestro equipo en #DeloitteChile, es transformar estos reconocimientos globales en valor presente y tangible para las empresas que confían en nosotros. No se trata de cuántos logos acumulamos, sino de cómo usamos esa capacidad técnica —en #IA, #Ciberseguridad y #Modernización— para resolver los problemas reales que hoy enfrentan los negocios en Chile. Ser "Partner del Año" no nos hace infalibles, nos obliga a ser mejores. Nos exige dejar de lado la autocomplacencia, seguir cuestionando nuestras propias metodologías y asegurar que cada solución que implementamos en el mercado local cumpla con el estándar de excelencia que estos premios prometen. Gracias a #GoogleCloud por la confianza, y a nuestros clientes en Chile por permitirnos ser parte de sus desafíos más críticos. Seguimos trabajando, con los pies en la tierra y la mirada puesta en el siguiente nivel de ejecución. #DeloitteChile #GoogleCloud #LiderazgoResponsable #TransformaciónDigital #ChileTech #AI #CyberSecurity #Innovation #ImpactThatMatters Martín Cabrera Joaquin Ma-Shichoy Daniel Merege Jorge Rojas Christian Durán Gracias Googlers Nicolas Rodriguez Quintero Mariela Franco Perini Michael Brilovich Alejandro Tort Mauricio Ceron Palacios Cristian López Santillo
-
Andy Haas liked thisThank you to Google Cloud CEO, Thomas Kurian for stopping by our Deloitte booth during #GoogleCloudNext last week! Matt Lacey 🤝Kevin LaughridgeAndy Haas liked thisHigh-fives to Deloitte for an incredible week at #GoogleCloudNext! 🤝 You guys are constantly pushing the boundaries of what’s possible with AI. Love building the future alongside you!
-
Andy Haas liked thisAndy Haas liked thisOn a cold, wet road in the Brecon Beacons during SAS Selection. We had just finished a gruelling final march. We were broken, bleeding, and exhausted. We thought we had finally finished. We saw the trucks waiting to collect us. And then, the trucks roared into life and drove off. The directing staff told us to turn around and go back over the mountains again. I watched several recruits drop their packs and quit on the spot. They had nothing left. But an older soldier next to me just tightened his straps, looked at the departing trucks, and started walking. He didn't say a word. That moment taught me everything I know about resilience. When the goalposts move, when the rules change, when people around you are quitting... make that your reason to give more. What do you do when the trucks drive off?
Experience & Education
-
Deloitte Consulting
View Andy’s full experience
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
Other similar profiles
Explore more posts
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content