We're so excited to announce Craig's appointment as Chief Operating Officer, focusing on leveraging our digital capabilities to ensure both our customers and teams thrive as we continue our journey to an AI-first organization. 💚
Back in the day at HP, I helped lead a program that reduced order fulfillment cycle time by 10X and inventory greater than 25%. Stakes were high, the work extremely challenging. Our sponsors demonstrated great patience, and we delivered. Our scalable platform served as the technology foundation for an eventual $50B+ global business. Ever since, my focus has been on finding and investing in opportunities where innovative technology can greatly improve customer satisfaction, operational excellence, and financial performance. That’s what led me to Zendesk, where we are accelerating the transition to AI for service, rocketing to $200M+ of AI ARR in 2025. Over the last two years, our cross-functional teams have delivered dramatic improvements in the way we engage and support our customers, powered by Zendesk AI, as measured by customer adoption, CSAT and retention. I could not be more thrilled by the opportunity to serve Zendesk and our customers as Chief Operating Officer. The journey ahead is invigorating, and I'm eager to work alongside our talented teams to define the future of customer service. https://lnkd.in/g4CQ_G8F