Sprinklr

Last month, we had the pleasure of hosting the third edition of the Sprinklr User Network (SUN) Singapore, welcoming 19 customers from leading brands. 🤝 The day was all about connection — meaningful conversations, hands‑on product learning, and the chance for customers to learn from one another and from our team. It was especially rewarding to hear that many attendees felt a real sense of community and discovered new features they’re excited to adopt within their teams. We also took time to celebrate Chinese New Year together with a festive Lo Hei, making the experience even more memorable ✨ 🫶🏻 A big thank you to Jacqueline Azariah, Sam Mohamed, Yogin Patel, and Dannyl Danabalan 丹尼 (He/Him) for helping make this event such a success — and to our customers for the great energy and insights throughout the day. We’re already looking forward to the next one! #Sprinklr #SUNSingapore #CXM

The most critical customer issues rarely show up in your inbox. They surface in untagged conversations across Reddit, forums, and social communities — often long before brands are aware. Sprinklr’s AI‑powered Care Console helps teams uncover those early signals and turn digital chaos into coordinated action. In this session hosted by Veronica Guevara, you’ll see how to: 💡 Spot emerging issues before they escalate 💡 Understand customer intent at scale across unowned channels 💡 Resolve faster with AI‑guided workflows and deeper context 💡 Turn unseen frustration into trust‑building experiences If you’re focused on faster resolution, stronger loyalty, and more proactive customer care, this session is worth your time. 👉 Register now to see Care Console in action. Find your regional link in the comments! #CXdemonstrate #Sprinklr #customerservice

Social listening isn't a tactic, but a strategic practice brands should be using constantly. Period. Members of the Forbes Communications Council offer smart and practical uses for incorporating just that into your PR and Communications strategies. From sentiment and cultural signals, to analyzing real-time patterns, which tip will you adopt this year to boost your real-time social listening? #sociallistening #PRstrategy #Forbes #ForbesCommunicationCouncil

Stories like these are why we ❤️ what we do! Thank you, Alexandra Pashkovska for showing the power of GenAI with smart collaboration 🤝

Could you imagine if over 80% of your job was spent searching for answers across multiple platforms and tabs? Maybe you don't have to imagine, but there's a better way. Contact center agents are facing longer handle times, operational inefficiencies, and rising burnout. It’s time to give agents real‑time intelligence inside the workflow — not more tabs. Join us to see how Sprinklr’s AI Agent Copilot surfaces instant answers, automates manual tasks, and helps teams deliver faster, more consistent support. See the solution in action 🤖 Register for the live product deep dive with our hosts Akshat Goyal and Ankit Garg ➡️ https://lnkd.in/e93yCT43

💡 CX doesn’t need more frameworks. It needs leaders willing to rethink how customer experiences actually get built. On episode 38 of our CX-WISE podcast, our CEO, Rory Read, shares 5 rules that cut through the jargon and get to the heart of what real CX transformation looks like in 2026 — and none of them involve adding more tools, more channels, or more noise. This is about trust. About unifying the mess. About balancing efficiency with humanity. About riding momentum instead of resisting it. About making bold decisions when everyone else hesitates. 📲 Swipe → Get CX Wiser And if you want the full conversation, you know where to find it: YouTube, Spotify, or your favorite podcast app. Unified CX isn’t the future — it’s the mandate. Here’s how the leaders will get there. Stream the full episode & discover more CX-WISE: https://lnkd.in/eJbNShDf

📖 STORY TIME! What we’re diving into: A problem all brands face — disjointed customer experiences. Here’s how one global pet food brand reimagined care with Sprinklr. By unifying social interactions on an AI‑powered platform, their expert agents could respond faster and turn conversations into insights that teams could use right away. The results were truly tangible: 🐾 +20 NPS points in under four months 🐾 Happier, more efficient agents (80% vets and nutritionists) 🐾 Insights now shaping marketing, product and proactive engagement When care is unified and actionable, it becomes a growth engine. Read more from our happy customers ⬇️ #CX #UnifiedCXM #VoiceOfCustomer #SocialListening

AI can move fast. But in 2026, it has to move responsibly. With the World Economic Forum spotlighting responsible innovation this week, the real question for CX leaders is simple: Are your AI‑powered journeys building trust — or leaking it? Our latest article breaks down the shift from “Can AI scale?” to “Can customers trust it?” Clear labeling. Visible governance. Transparent explanations customers can understand. Because responsible AI isn’t a trend — it’s the new CX mandate. As a consumer and/or a CX leader, what are your non-negotiables for responsible AI from brands? #ResponsibleAI #AIGovernance #Davos2026 #WorldEconomicForum

👏 We're back with our first CX-WISE episode of 2026, featuring our very own Rory Read with host, Nathan Bennett! From the paradox of a hyperconnected yet disconnected world to the role of native AI in creating a single voice of the customer, Rory explains why Unified-CXM is the next big differentiator for global enterprises. Catch the full episode ⬇️ and don't forget to subscribe wherever you stream podcasts!

Your agents are drowning in questions. Agent Copilot helps them answer smarter. Join us Tuesday, January 20 for a 45 min. demo with Tobias Braun on how Sprinklr’s Agent Copilot delivers instant answers, automated tasks, and radically faster resolutions — all inside your existing workflows. In just a few minutes, you’ll see how to: ⚡ Pull answers instantly (no searching, no toggling) 🔁 Automate after‑call work 🧠 Get full context on every customer 📝 Deliver consistent, compliant replies Want faster, happier customers — and agents who aren’t overwhelmed? 👉 Register now https://lnkd.in/eFkzMXmU #UnifiedCXM #CustomerService #SprinklrAI