Rollstack

94% of CS teams now own a revenue metric. Almost none of them got more headcount to go with it. So "do more with less" in 2026 means deciding what your team stops doing - and the manual QBR deck is first on the list. The hours spent assembling slides are hours not spent on the strategic work CS is now measured on. Next Wednesday, Genevieve Jooste (Director, Strategic CS at Fullstory) sits down with Nabil Jallouli (Co-Founder & CEO at Rollstack) for a candid 25 minutes on what reporting automation actually looks like in practice - including where AI over-reaches and produces generic, soulless reports at scale. Come with a number in mind: how many hours a week does your team spend building customer decks? We're asking in the comments. 📅 Wednesday, June 10, 12pm ET 📍 LinkedIn Live Register: https://lnkd.in/gTyAYBK3

The first AI agents Customer Success teams deploy should not be generic productivity agents. They should be agents that automate client executive reporting. Why? Because every CS team says they want to be more strategic. But too many are spending hours every week manually pulling screenshots, updating decks, rewriting QBRs, chasing data, and packaging insights for executives. That is not strategic work. It is necessary work — but it should not be manual anymore. This was the core of our conversations at Gainsight Pulse in Vegas. I had the privilege of being on stage with Claire Nichols, Chief Product and Technology Officer at Equality Health, to talk about how her team automated client executive reporting at scale in a value-based care context with Rollstack. Claire is a force. Her team is operating at the intersection of product, technology, healthcare, and customer impact, and they are clearly leading the innovation front in value-based care. I also got to share the stage with Jennifer Mun, our Enterprise Account Executive, to talk about why client executive reporting is one of the highest-ROI agent use cases CS teams can deploy. And honestly, one of my favorite parts of the week was watching Jen present Rollstack with such confidence and ease. Seeing your team step on stage, own the story, and represent the company so well is a special founder moment. Huge thank you to Claire, Jen, the Gainsight team, and every CS leader who stopped by our booth! 💙 #Pulse2026 #CustomerSuccess #AI #agent

What a week we had at the Tableau Conference! We had 2 of the most attended sessions of the conference:  • From Dashboards to Executive Reporting with the Tripadvisor team — Tyler Danzey and Rachel Byers  • Why Executives Don’t Open Dashboards (& What To Do About It) with Peter Evans The sessions were packed and I'm really grateful for the amazing co-hosts we had in Tyler, Rachel, and Peter. But honestly, what stayed with me most wasn’t the numbers (for once...). It was seeing how little explanation was required for conversations to become deep and meaningful. Everyone faces the problem (literally everyone). Everyone is trying to solve it somehow. And no one has really figured it out yet. That “last mile” between data and executive-level reporting is exactly why we started Rollstack. I also left the week feeling really proud of the team. Conferences like these are exhausting behind the scenes: weeks of prep, rewriting decks until midnight, booth logistics, nonstop meetings, dinners, follow-ups, and fixing random issues on the fly. Really grateful to everyone who attended our sessions, stopped by the booth, or spent time with us in San Diego. Next stop: Gainsight Pulse (May 27)! #tc26 #data #ai