REGAL

Another Customer Contact Week in the books. Big thanks to everyone who stopped by the booth, joined our session with eHealth, Inc. or just came to talk shop about what's actually working (and not working) in contact centers right now.

Do you know what your AI agent is actually doing? Or do you only find out when it's too late? Join us live July 9th as Kelly and Evi walk through how to track hallucination rate, guardrail breaches, and robotic language, so you know how your agent is performing on every single call. Link to save your seat in the first comment.

Regal MCP expands the versatility of AI agents in your preferred external tool. Build, monitor, and improve your Regal AI agents across tools like Claude, Cursor, ChatGPT, and more. Learn more: https://lnkd.in/gmj6DhDn

Wondering what it's like to work at Regal? Hear it straight from the people who do. Thanks to Guru Sivapalan, CPA, Sarah Vail, Kate Gilles, Audra Qualley, Ryan Molini, Harry Shapiro, Alice Heyeh, Kelly Chen, Nicholas Yebra, Rukmani Sivaramakrishnan and Eliza Loftus! We're growing. Check out our open roles: https://lnkd.in/eqceEjP2

Most teams have spent years layering in tools to solve individual problems. IVRs, chatbots, RPA workflows, AI assistants. Each one made sense at the time. No one planned for the overlap. The result? As our co-founder and CEO Alex Levin put it in No Jitter: "The biggest risk is a customer experience that feels completely disconnected." Read the full piece and see more of where we've been featured lately: https://lnkd.in/dXVZ4NMw

Our sales team is growing! Meredith takes you through a usual morning as an account executive at Regal Check out our open roles: https://lnkd.in/e67b4Cuh

Appointment scheduling looks simple on paper. But when your AI agent is handling thousands of those conversations, you need to know what it's actually doing on every single one. Most teams don't. They find out in a weekly report, not a real-time alert. By then the damage is done. One bad configuration change and you're rebooking a week's worth of appointments manually. We're covering exactly this on June 30, 11:30am ET. Save your spot here: https://lnkd.in/ezeyQ3VF

CCW Vegas has kicked off! Stop by Booth #1510 and get: ��� A live walkthrough of our AI Agent platform → Brand voice cloning, full call visibility, deployment in days  → The actual ROI math + where it fits next to your CCaaS Catch us on stage tomorrow, June 25: → 11 AM PT: Voice AI fireside chat with eHealth → 12 PM PT: Talk with Rime Labs on voice infrastructure Lock your slot with us: https://lnkd.in/e_MUc5kB #CCW2026 #VoiceAI

Observability changes how fast your team can move. Regal's Observability Dashboard gives you instant visibility into hallucination rates, latency, guardrail breaches, and more, so you can catch issues the moment they appear and act with confidence. Hear from Kelly Chen about what the dashboard can do, and see what metrics you can track → https://lnkd.in/gwHekmaY

Happy Monday! We want wanted to bring you the top AI and CX news from the last week in under 90 seconds from Alice Heyeh Anthropic launched Fable 5, filed for a trillion dollar IPO, called for a global AI pause, and got shut down by the US government all in one week. Why voice AI fails in production and who actually takes the blame. A $2,000 an hour law firm submitted 42 AI hallucinations to a federal judge and had to beg not to get sanctioned Let us know in the comments if we missed anything.