Floot reposted this
We recently replaced our support tool with a custom solution built on Floot. Cost us about what we were paying Crisp per month, and honestly it's a better product: sharper AI agent, nicer UI. The part I find more interesting is how we got here. Over the last few weeks we shipped a bunch of primitives: built-in AI, background queues, realtime communication, email handling. None of them were the kind of launch that gets people excited. Put together, they're the reason we could build a full support tool instead of shopping for one. Background queues meant every ticket gets its own dedicated agent instead of one bot juggling everything. Realtime pulled double duty. It powers the chat experience, and it gives agents a clean way to escalate to a human the second they hit a wall. Email was table stakes and it dropped right in. The built-in AI layer is what made spinning up all those agents straightforward and cost tracking easy. The support tool was never really the point, though. Those same primitives are sitting in your stack too — we just happened to build support with them first. Whatever you actually need, you can build it here.