Who will win the award for Best Customer Experience Redesign at the European Contact Centre & Customer Service Awards Evening in November? Congratulations to all our finalists! ALAB laboratoria with Apifonica Champs EE HSBC Koton Samsung Electronics with Transcom Europe The Bread Factory VodafoneZiggo with ATM Group #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
European Contact Centre & Customer Service Awards (ECCCSA)
Events Services
The greatest awards programme in the European customer contact industry.
About us
The European Contact Centre & Customer Service Awards (ECCCSAs) greatest awards programme in the European customer contact industry. In its 24th year, the award-winning ECCCSAs is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. The awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively. ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars. In 2024, ECCCSA became the awards programme associated with ECCA, the European Customer Contact Alliance. ECCA brings together a network of national industry associations all looking to advance customer and employee experiences for the benefit of society.
- Website
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http://www.ecccsa.com
External link for European Contact Centre & Customer Service Awards (ECCCSA)
- Industry
- Events Services
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2000
- Specialties
- contact centre, call centre, customer service, customer experience, awards, and europe
Locations
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Primary
Get directions
London, GB
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Get directions
Employees at European Contact Centre & Customer Service Awards (ECCCSA)
Updates
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Thank you to our Technology Sponsor, Content Guru for supporting the European Contact Centre & Customer Service Awards 2026! We appreciate all your support. #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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Thank you to ECCA | European Customer Contact Alliance for supporting the European Contact Centre & Customer Service Awards 2026! #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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Congratulations to all the Finalists in the Best Workplace Environment category at the European Contact Centre & Customer Service Awards? But who will take home the Gold award? Aegon British Airways Foundever Portugal hey contact heroes GmbH OpsTalent Percepta Specsavers Vitality #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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A huge thank you to our VIP Lounge Sponsor, The Knowledge Group, for supporting the European Contact Centre & Customer Service Awards 2026! #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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Who will win the Gold award for Best New Customer Contact Operation at the European Contact Centre & Customer Service Awards? Congratulations to all the finalists in this category! Axendi HATS Group with Simply Contact Lloyds Banking Group with Huntswood MANGO with Transcom Portugal VodafoneThree #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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A big thank you to Sabio, our Headline Sponsor, for helping make the European Contact Centre & Customer Service Awards possible! Your partnership and dedication to excellence continue to inspire and elevate our industry. #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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The wait is over. The European Contact Centre & Customer Service Awards 2026 Finalists have been announced. From well-known global brands and financial institutions to utilities, fashion brands and fast-growing innovators, this year’s finalists represent the customer-focused organisations Congratulations to all those who have earned their place among this year’s finalists; the standard of entries this year has been exceptionally high. Your commitment to delivering exceptional customer experiences has set you apart in a highly competitive field. Here is a special message from our Chair of Judges, Moira Clark, for this year’s finalists. Next stop: final judging and the ECCCSA 2026 Awards Evening in London on Tuesday 17 November. We can't wait to celebrate with you! #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists
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The 2026 European Contact Centre & Customer Service Awards finalists have been announced! https://lnkd.in/eaTVzXi5 Congratulations to all the incredible organisations across Europe who have been recognised for their outstanding service, innovation and their excellence. Finalists will now move on to the next step in the judging phase, with panel sessions and site visits beginning soon. Winners will be revealed at the Awards Evening in London on Tuesday 17 November. We can’t wait to see everyone and celebrate with you! #ECCCSA #CustomerExperience #ContactCentre #CustomerService #Awards #Finalists Leigh Hopwood Jackie Pringle Chrissie Porter (CMktr FCIM) Naomi Vaughan ACIM Colette Moss Rachel Kallas
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Entries for the European Contact Centre & Customer Service Awards (ECCCSA) 2026 close tonight at midnight! If you've started your submission but haven't submitted it, now is the time to get it over the line. Don't miss the opportunity to showcase your accomplishments and gain recognition from your peers across the industry. Watch Jackie's message below for a final reminder, and if you have any questions, the team is on hand to help until the deadline. We look forward to receiving your submissions and celebrating your success in November. #ECCCSA #CustomerService #CustomerExperience #ContactCentre #CX #Awards #Recognition #Leadership #Innovation #EmployeeExperience Leigh Hopwood Jackie Pringle Chrissie Porter (FCIM) Naomi Vaughan ACIM ECCA | European Customer Contact Alliance