Duetto

A traditional revenue manager's day: 60% data compilation. 25% report generation. 15% strategy. An AI-enabled one: 15% data validation, 25% insight exploration, 60% strategic work. But how do you get there? We all know it's not as easy as adding more AI tools to the mix. And if you skip straight to automation it can lead to bigger problems. Our CTO, Robert Matsuoka, dives into why that is and breaks down a four-level AI adoption path for revenue leaders — from data exploration to automated action. Each level builds the trust needed to reach the next one safely. Read the full article from Robert: https://lnkd.in/eG3NQ3RT

In 2025, flow-through across The Americas hit 18%. A record low. Across the globe, RevPAR was up for many. But, profit was dropping. The metric that was supposed to unlock success had become a blind spot. That gap needed more than a new dashboard. It needed a new discipline. We call it performance engineering, It's not a job title, a product, or a report. It's a fundamental change in how most hotels operate: bringing profit into every decision, every team, and every conversation that touches the P&L. It's built on four shifts: 1️⃣ The dataset — from RevPAR to GOPPAR — a move to metrics that show where profit is made and where it's lost. 2️⃣ The mindset — profit-first thinking, across every team. Not just revenue, marketing and sales as well. 3️⃣ The operational habits — turning data into decisions every day. 4️⃣ The toolset — our RP-OS technology connects commercial decisions to what they actually deliver on the bottom line. All four shifts have to move together. And it's how hotels go from managing revenue to actually engineering performance. Find out more about performance engineering: https://lnkd.in/ejmkPaQP

What if your room rate was zero? Would it be a good thing? In the GOPPAR world, it depends on the guest, as Alex Zoghlin covers below. RevPAR tells you what you charged for a room. It doesn't tell you what that guest was actually worth to your bottom line. A guest who spends across F&B, spa, and ancillary, whose total contribution to the hotel far outweighs a waived room rate, isn't a bad booking. They're exactly the kind of booking performance engineering helps you identify, price for, and go after. That's the shift. Not just seeing more data. Better decisions that lead to better profit outcomes. 👉 Performance engineering is the discipline that changes how hotels think about performance — shifting the focus from room revenue to total profit, and from a single metric to the full picture. Find out more:  https://lnkd.in/eg7t3iYB

The Texas heat didn't slow anyone down at HITEC and HSMAI this year. The teams had a great time at both events, and came away with valuable insights. A lot of conversations were centered around AI. We’ve moved on from the usual "AI is coming" noise to more sophisticated discussions. The best were about structural AI: not just features built on top of it, but how companies are architecting for a future where AI connects and decodes data across hotel systems in real time. A few other takeaways: ◆ There was a real focus on what AI changes about specific roles — and how to empower and build teams around that. ◆ The companies building for the future aren't doing it in silos, they’re working on revolutionizing the way their hotel is run together as a team. ◆ When approaching AI, the ask shouldn't be for it to relearn your hotel. It should connect what your systems already know — that’s the difference between an AI advantage and an AI bill. This was one of the takeaways from Robert Matsuoka and Sabrina Jackson during their session. Did you spot our Duetto team in their custom denim? Some conversations start with the product. Some start with a complement about a jacket. Either way, we loved meeting you all! See you at the next one. 👋 #HITEC2026

Real-time pricing decisions depend on detailed data. Now it’s here.   Duetto and HotelTime Solutions are officially integrated. HotelTime sends detailed data. Duetto recommends the rate and distributes it across channels automatically. Two-way. Real-time. Zero lag. No manual steps. Just smarter pricing, moving at the speed the market demands. A big thank you to the teams on both sides who made it happen, and to CZECH INN HOTELS for being the first to go live with the integration. This is just the beginning. Using HotelTime? Let's chat: https://lnkd.in/etf3wawW And check HotelTime Solutions out here: https://www.hoteltime.com/

Your hotel could post record RevPAR this year and end up less profitable than the year before. That's not a hypothetical. It's what's been happening across the industry. When a metric built in a world of predictable costs meets skyrocketing labour inflation and double-digit OTA commissions, the correlation between revenue and profit starts to break down. RevPAR alone doesn’t tell us enough anymore. The metric that actually measures profitability is GOPPAR. It tells you not how much you earned, but how much you kept. But changing the metric is only the start. Performance engineering is what happens when hotels start to look at the full picture. It's not a product or a report — it's an operating discipline that gets revenue, ops, and finance aligned on GOPPAR, CPOR, and total profitability. So that what you measure is actually connected to the decisions you make. We unpacked why measuring the wrong metric is costing hotels in our latest article: https://lnkd.in/ewsm639U

The most profitable hotel isn't always the busiest one. It's the one that has the data to know exactly who its target customer is. For the last decade, the industry has focused on filling every room, which meant chasing every segment. What got lost in that was identity. And, quietly, margin. See Nick Knight, MBA speak on this below. When you can't see the profitability of each segment individually, you can't make smart decisions about which ones to prioritize. You end up optimizing for occupancy instead of for the business model that actually fits your hotel. Performance engineering changes this. By tracking GOPPAR at the segment level, hotels can finally see which type of guests are driving profit, which segments align with their physical product and location, and what category of hotel they should actually be. A leisure hotel near a concert venue. A corporate hotel in a business district. A resort that leans into what makes it a resort. Not a catchall. A hotel with a point of view — and the data to back it up. Find out more about performance engineering: https://lnkd.in/eg7t3iYB

Many UK hotels are struggling right now. TRevPAR is up 2%. Labor costs are up 5%. GOPPAR is down. While the rest of Europe posted 12% profit growth. It's a compelling case for why visibility of costs and profit is critical, beyond revenue. When the market is tough like this, benchmarking can help significantly to check how you are performing in the context of the current environment. It also highlights the importance of engineering for overall performance, not just revenue. The hotels winning are the ones getting every team aligned around what the hotel actually keeps, not just what it earns. Read the full article: https://lnkd.in/gR866V-5

When do sales instinct and data discipline stop being opposites and start multiplying results? That's the question Quentin Vuillin, will be answering on stage this week as he joins a must-watch panel at TOPLINER in Paris — where Duetto is also a sponsor. 📅 25 June 🌍 InterContinental Paris Book your place now: https://topliner.paris/

During HITEC, Michael Grove caught up with Glenn Haussman from No Vacancy News, Podcasts and Videos to chat about what the latest market data is saying for the U.S. and beyond, and how hoteliers can evolve traditional revenue management into a new way of operating: performance engineering. A must watch if you want to know what's happening in the market right now, what opportunities are available, and how to act. 🤠 More about HotStats here: https://lnkd.in/eSSYngm2 Discover performance engineering here: https://lnkd.in/eg7t3iYB