Decagon

We're proud to welcome Checkatrade, the UK's leading platform for finding trusted tradespeople, to the Decagon customer family. Home repairs are stressful enough without worrying about who you're letting through the door. That’s why Checkatrade has spent almost three decades building the most trusted marketplace for home services in the UK, with over 6 million real reviews. On Checkatrade, every tradesperson has been vetted, reviews are verified, and homeowners across the UK can search with confidence. That's a promise we're honored to help them keep in every conversation they have with their customers.

Introducing the next generation of Simulations, our self-maintaining testing suite for AI agents. As AI agents take on more workflows, testing them becomes more complex. Teams need confidence that every change will perform as expected before it reaches customers. With the latest upgrades to Simulations, teams can: 🔹 Automatically generate tests from AOPs and customer conversations 🔹 Maintain a self-updating golden test suite as agents evolve 🔹 Pinpoint exactly where and why agent behavior or test setup breaks down 🔹 Manage testing that lives inside the deployment process to act on changes fast Simulations gives teams a test suite that evolves alongside their agents and makes continuous improvement possible at scale. See the full launch in the comments. ⬇️

We're always excited to hear how our customers are using AI to better understand people they serve. In a recent conversation, our cofounder and CEO Jesse Zhang sat down with Mercado Libre's VP of Customer Experience, Alejandro Carabba, to discuss why visibility across customer conversations has become so important. By using AI to analyze every conversation, Mercado Libre is uncovering patterns they couldn't see before and turning those insights into product improvements much faster. For Alejandro, continuously improving customer experience starts with understanding what your customers are telling you every day. Watch the full conversation in the comments.

World cup szn at Decagon ⚽️

Meet our 2026 intern class! We asked some of our newest interns what they're hoping to learn this summer at Decagon.

Today, we're excited to welcome First American, one of the most trusted names in title insurance and settlement services, to the Decagon customer family. Buying a home is one of the most significant moments in a person's life. Behind every closing, title search, and signature on the dotted line, there's an enormous amount of work done to make sure that moment goes smoothly. For more than 135 years, First American has helped make that possible. As one of the most trusted names in title insurance and settlement services, they play a critical role in helping real estate transactions move forward with confidence. Today, millions of people rely on them throughout the real estate journey. Serving customers at that scale requires delivering the same care and precision across every interaction. Together, we're helping First American bring AI powered concierge experiences to their customers, and we're proud to be building alongside their team.

Decagon vs. Sierra is the AI CX debate to watch. This is a massive TAM. AI customer experience will touch every major consumer business, and there will be multiple winners in this market. Sierra’s appeal is obvious. Bret Taylor is one of the great product and enterprise software leaders of this generation. This makes Sierra a comfortable choice. But enterprise CIOs and operators are increasingly choosing Decagon because of its product and approach. We backed Decagon at seed because Jesse Zhang and Ashwin Sreenivas had incredible speed and product instinct. Eventbrite was their first customer, so I had a front-row seat to how they operate. When something broke, I got emails from Ashwin at 2am about bugs he was actively fixing. Fast forward: that speed and intensity is woven into Decagon’s product and approach. CIOs choosing Decagon consistently cite three factors: 🔷 Concierge CX. With Decagon's agents, businesses have a 24/7 AI concierge that remembers context, understands customer history, and follows issues across workflows. The result? More personalized, truly satisfying customer experiences. 🔷 Operator-led AI. A true AI concierge is built, shaped, and refined by the business operators who best know how to serve their customers. No vendor can replicate this institutional knowledge. Decagon puts the people closest to the customer in control. CX and product teams can build and iterate on their AI agents at the speed of their business, not the availability of the vendor. 🔷 Speed of iteration. A Fortune 50 company built and iterated 5 complicated workflows in 3 weeks using Decagon after unsuccessfully trying for 9 months with a competing product. A global airline launched in under 3 weeks. A music streaming platform went from POC to production in 5 business days. For enterprise software, this is the equivalent of warp speed. The next generation of AI CX will be defined by the operators who learn from their customers and iterate the fastest. Decagon is betting on them. https://lnkd.in/gMk8AZYH

The customer relationship was always yours. Your CX software should finally reflect that. That’s why across our customer base, businesses are building concierge customer experiences in weeks instead of quarters, propelling CX metrics to new heights and pushing their own industries forward. Today, our CEO Jesse Zhang broke down why the common thread is putting speed of iteration in the hands of the people who know their customers best. Full essay in the comments.

We're hiring the first PM dedicated to Duet! 🚀 Duet is one of the favorite things I've worked on at Decagon. It's your AI partner that builds and improves your agents along every step of the agent building journey, from reading conversations and diving into analytics, to continuously improving your agents over time with Autopilot. You'd own the roadmap, live with customers, and build alongside engineering and research. Link to role in the comments. If this is you, or if you know the right person, my DMs are open! 🔥 #JustDuet

We're excited to announce our biggest Decagon Dialogues yet! On October 1st, we'll bring together CX and product leaders from some of the world's most innovative companies in San Francisco to explore what's next in customer experience. Registration opens soon. Join the waitlist below to be the first to know.