Refund Policy

1. Who You Are Buying From

Mouta is operated by 星創音樂股份有限公司 (Sing Chuang Music Inc.), a company registered in Taiwan under company registration number 62151397 ("Mouta", "we", "us", "our").

Purchases of the Service are processed by our authorized online reseller and payment provider (the "Payment Provider"), whose name is shown at checkout and on your receipt. Where the Payment Provider acts as Merchant of Record, it handles the payment, the invoice, applicable sales tax and VAT, customer billing enquiries and refunds, the purchase contract for the transaction is between you and the Payment Provider, and its own buyer terms, linked at checkout, apply to your purchase.

2. Refunds

Refunds for all purchases of the Service, including monthly subscriptions, annual subscriptions and any one-time purchases, are handled by the Payment Provider in accordance with its refund policy, which is linked at checkout and in your receipt.

Mouta does not add any conditions or exceptions to the Payment Provider's refund policy.

3. Your Statutory Rights

Nothing in this policy removes or limits any right you have under the consumer protection law of the country where you live. Where local law gives you a right to withdraw from or cancel your purchase, that right applies in full.

4. Billing Errors

If you are charged twice for the same subscription period, or see a charge on your payment method that you did not authorize, contact the Payment Provider through the link in your receipt email, or email us at support@moutastudio.com and we will help resolve it.

5. Automatic Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until cancelled. A receipt for every charge is sent to the email address used at checkout.

You may cancel at any time, without charge, in either of two ways:

• From your account settings inside the Service; or
• Through the subscription management link in your receipt email.

Cancellation takes effect at the end of your current billing period and stops all further payments. You keep access to the Service until that date.

6. How to Request a Refund

To request a refund, contact the Payment Provider through the link in your receipt email.

You may also email support@moutastudio.com with the subject line "Refund Request", including your account email address and purchase date, and we will pass your request to the Payment Provider.

Refunds are returned to the original payment method.

7. Contact

For refund inquiries: support@moutastudio.com

星創音樂股份有限公司 (Sing Chuang Music Inc.)
Company registration number: 62151397
2F., No. 12, Zhouzi St., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)