AI and humans, working as one team in one system
Fin is natively integrated with Intercom, a complete helpdesk. Fin works alongside your reps to shorten time to resolution in a single, seamless experience. And one system means every conversation, AI and human, is measured in one place.
Fin and your reps, working as one team
Fin resolves what it can and brings in the right teammate for the rest, with the full conversation attached. Customers never repeat themselves, and reps never start from zero.
When Fin hands over, your teammate gets the conversation, the customer’s details, and a summary of what Fin already tried.
Your team gives Fin the input or approval it needs, then Fin carries on and resolves the conversation.
Copilot gives reps instant answers from your knowledge and past conversations, so complex issues get resolved faster.
When Fin escalates a conversation, it passes everything over: transcript, summary, field updates. Our agents pick it up with full context and zero backtracking, which means faster resolutions and better service.”
Measure every conversation, AI and human, in one place
One system means one set of reports. See how Fin and your team perform side by side, review quality at scale, and catch issues as they happen.
Track resolution rate, CSAT, and response times for Fin and your team together, in pre-built or custom reports.
Hold Fin and your team to the same standards, and use CX Score to rate every meaningful interaction.
Monitors flag emerging issues and spikes as they happen, so you can act before they spread.
Fin’s given us new insights into our users that we just simply didn’t have before.”
Deploy AI with the control your business needs
Fin follows your policies, your tone, and your guidance. Test it before it goes live, and decide exactly what it can do on its own.
Give Fin your knowledge, policies, and tone. Verify customers before it looks up their account, and require a teammate’s approval for sensitive actions.
Run simulations and batch tests against real customer conversations, control the rollout, and monitor quality once Fin is live.
See how Fin is performing, understand why, and find where to improve the customer experience.
Fin gives us much more control over the changes we make. We can test how things will behave and validate changes before anything reaches customers.”
Fin goes live in days, set up by your own team
Connect your help content and Fin starts answering your most common questions from day one. No engineers, no consultants.
We built it this way because the best AI improves through daily experimentation, and that only works when your team can make the changes themselves.
Connect your content
Bring in your help center, docs and policies with easy data connectors.
Preview every answer
See exactly how Fin responds before a single customer does.
Go live
Switch Fin on for the questions you choose, then expand at your own pace.
Security and compliance
Enterprise-grade security for AI and human service
Fin and the Intercom helpdesk share one security foundation, independently audited against the standards your security team asks for.
Trusted by teams running service at scale
We’ve been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate, which is incredible when you think of all the conversations that are not funneling to our human team.”
Previously, improving how Fin handles a conversation often meant reviewing everything yourself: the conversation, the configuration, the content. With Operator, you just ask. It walks you through what happened and makes improving Fin dramatically easier.”
Fin far exceeded our expectations. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end, even the more complex ones. It’s in a completely different league.”
One of the biggest benefits of moving to Intercom was having a single support platform. Instead of stitching together multiple tools, we now have one connected system for both AI and human support.”
FAQs
Most enterprise teams run on the Expert plan, which includes SAML SSO, custom roles, SLAs, skills-based routing, multiple brands, and HIPAA support. Quality scorecards, CX Score, and real-time monitors are part of the Pro add-on. Contact sales to scope the right setup for your team.
Yes. Fin also works with helpdesks like Zendesk and Salesforce. With the Intercom helpdesk, Fin and your team share one Inbox, one customer record, and one set of reports. Learn more about Fin AI Agent.
Our team works with you to plan the move, from importing your help center content to rebuilding your workflows in Intercom. Contact sales to talk through your current setup.
Yes. The Expert plan supports SAML SSO with identity providers including Okta, Microsoft Entra ID, and OneLogin, and you can require SSO for every teammate. SCIM provisioning works alongside SAML SSO to keep teammate access in sync with your identity provider.
On the Advanced and Expert plans, you can host your workspace in the US, the EU, or Australia. The region is chosen when the workspace is created.
Intercom is SOC 2 Type II compliant and certified to ISO 27001, ISO 27018, ISO 27701, and ISO 42001, and Fin is AIUC-1 certified. Intercom supports GDPR and CCPA compliance, and HIPAA on the Expert plan. Find the full documentation in our Trust Center.
Intercom is priced on seats and outcomes: you pay for each helpdesk seat, and for each outcome Fin delivers. See pricing, or contact sales for enterprise pricing.
