Revolutionise your claims operations with futureClaims™. At Future Processing, we believe the claims handling process should be more than just a cost – it should be a strategic asset that drives value, builds customer loyalty and sets you apart from the competition.
This is why we developed futureClaims™ – a modernisation programme for the commercial insurance market, designed to address key challenges across the claims value chain. By re-engineering claims operations, futureClaims™ empowers insurers, MGAs, reinsurers and TPAs with transformative technology solutions and frameworks that enhance both operational efficiency and policyholder satisfaction.
There is significantly more in the full report
Comprehensive survey data from 250+ claims leaders across MGAs, carriers, TPAs and Lloyd's syndicates - including in-depth expert interviews, a full technology landscape analysis, and a practical three-phase transformation roadmap for specialty claims operations.
Why futureClaims™ exists
Most claims organisations know their systems aren't fit for purpose. Replacing core infrastructure takes years and costs millions. So the default becomes inaction – and the operational gap keeps growing.
futureClaims™ is the third path. A modular claims modernisation service built for the UK specialty market. It sits alongside your existing systems, removes the friction that slows your experts down, and adapts to your environment – not the other way around.
Stop adapting to technology. It's time technology adapted to you.
How futureClaims™ works
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Mapping and Understanding
Mapping and Understanding how the operation really works. A complete picture of your claims operation - systems, policy data, finance, email, documents - before we integrate anything into your environment. No assumptions. No surprises.
Key Questions from UK Insurance Buyers
Key Questions from UK Insurance Buyers
What exactly is futureClaims™ and who is it designed for?
futureClaims™ is a modular claims management platform developed by Future Processing specifically for the commercial and specialty insurance market. It is designed for London Market participants – including MGAs, carriers, brokers, TPAs and P&I Clubs.
Rather than a one-size-fits-all system, futureClaims™ is built as a programme of modular components that can be adopted incrementally – addressing the specific pain points of each organisation without requiring a full system replacement upfront.
How does futureClaims™ differ from the enterprise claims platforms we already evaluated?
Traditional enterprise platforms typically require 6–18 months to implement, carry significant customisation costs, and are optimised for high-volume, low-complexity processing – which conflicts with the low-volume, high-severity nature of specialty insurance.
futureClaims™ is designed from the ground up for specialty and commercial claims workflows, supports modular deployment, and focuses on enhancing expert decision-making rather than attempting wholesale automation. This reduces implementation risk and delivers measurable value faster. The path to first improvements typically takes a few weeks from the start of work – not the 6–18 months that full platform replacements demand.
Our systems are already deeply integrated with Lloyd's market nfrastructure. Will futureClaims™ disrupt that?
No. Future Processing is an ACORD ADEPT Licensed Integrator Partner and an ACORD member, which means futureClaims™ is built to support established data standards including GLRC, EBOT, and ECOT used across the London Market.
The platform is designed to integrate seamlessly into your existing environment rather than replace it. The modular architecture means you can layer futureClaims™ capabilities on top of current systems – whether that is your Lloyd’s market infrastructure, broker portals, or internal policy systems – without requiring a disruptive cutover.
We have significant legacy system debt. How do you handle migration risk?
The short answer is: there is no traditional migration. futureClaims™ is built around a risk-managed, phased implementation philosophy that eliminates the need for a ‘big bang’ cutover. Rather than migrating away from your existing systems, the platform introduces an integration layer that connects your legacy components – enabling data exchange and coordinated activity across your ecosystem without replacing what is already in place.
From there, adoption is incremental: you begin with targeted modules that address your highest-priority pain points (such as FNOL intake validation), see measurable impact within the first weeks, demonstrate measurable ROI, and then expand.
Future Processing also offers a maturity assessment and discovery workshops before any implementation commitment, helping you map current process gaps against our benchmarks before deciding on scope and sequencing.
Our claims handlers spend too much time on admin rather than complex judgements. Can futureClaims™ actually change that?
Yes – this is the core problem the platform is built to solve. According to Future Processing’s 2025 UK specialty claims market research (250+ survey responses), routine administrative tasks – including manual data correction, payment processing, and chasing status updates – consume a disproportionate share of expert time.
futureClaims™ introduces intelligent FNOL validation – reducing manual data cleanup at intake – intelligent claim assignment and automated reporting, which industry benchmarks suggest can reduce administrative overhead by 15–25% and increase throughput capacity by 30–50%. Senior claims professionals can then focus on the liability assessment, reserving judgements, and stakeholder relationships that genuinely require their expertise.
We struggle with multi-party collaboration — brokers, legal advisors, co-insurers, and expert networks all working in silos. How does futureClaims™ help?
Ecosystem fragmentation is identified as the primary structural challenge in the 2025 UK specialty claims market report – 26% of organisations cite poor external collaboration as a major obstacle, rising to 60% among TPAs.
futureClaims™ addresses this through a cross-organisational collaboration architecture: a unified, role-based information layer gives all authorised stakeholders real-time visibility into claim status and decision progress, without compromising confidentiality or organisational control.
We are an MGA with delegated authority from multiple carriers. Can futureClaims™ handle the complexity of that governance model?
Yes. Future Processing is a member of the MGAA (Managing General Agents’ Association), which means the platform has been developed with direct input from the MGA community and reflects the specific governance, reporting, and carrier oversight requirements of delegated authority arrangements.
futureClaims™ supports role-based access controls that can reflect your carrier relationships – giving appropriate visibility to each principal without exposing confidential information across parties. The platform also supports the audit and reporting requirements that carriers increasingly demand from MGAs as capacity allocation grows (57% of carriers plan to increase MGA capacity over the next two years, according to the FP 2025 market report).
How does AI feature in futureClaims™, and is it ready for specialty claims?
AI in futureClaims™ is positioned as expert augmentation, not replacement – a deliberate design choice that reflects the complexity and low-frequency, high-severity nature of specialty claims. Current AI capabilities include intelligent workflow prioritisation (dynamic routing based on financial exposure and SLA risk), automated data validation at intake, and pattern recognition for decision support in reserving and liability assessment.
Future-state capabilities – including advanced data synthesis and process automation – are being developed in collaboration with clients across the London Market, where early pilots integrating disparate data sources have already received positive feedback from claims handlers. The platform is built to enable AI-driven development progressively, rather than deploying AI features before the underlying data infrastructure is ready.
Check our partnerships
Our insights
AI in insurance: how can it be used and what are the benefits?
AI in insurance: how can it be used and what are the benefits?
InsurTalk: Implementation of AI Augumented Undewriting for Specialty Insurance
CTO at Hiscox London Market
InsurTalk: Implementation of AI Augumented Undewriting for Specialty Insurance
CTO at Hiscox London Market
Hiscox – claims management
Hiscox – claims management
Steamship Mutual
Steamship Mutual
A guide to claims process automation in the insurance industry
A guide to claims process automation in the insurance industry
Implementing new data standards
Implementing new data standards
NorthStandard
NorthStandard
InsurTalk: Navigating claims inflation
GM Insurance – UK, EMEA & APAC at Clearspeed
InsurTalk: Navigating claims inflation
GM Insurance – UK, EMEA & APAC at Clearspeed
Achieve your strategic goals with our tailored insurance solutions
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Attendees at MGAA Annual Conference 2026, London
Let's meet:
Dawid Gławdzin
Director of Partnership Development
Noel Oliveira
Enterprise Business Development Manager
Piotr Piękoś
Head of Insurance Practice
Attendees at Marine Claims International: Dublin, Malahide
Let's meet:
Anna Łukaszczyk
Strategic Initiatives Lead - Insurance
Karol Urbańczyk
Insurance Solutions Architect
Attendees at London Market Claims, London
Let's meet:
Anna Łukaszczyk
Strategic Initiatives Lead - Insurance
Dawid Gławdzin
Director of Partnership Development
Karol Urbańczyk
Insurance Solutions Architect
Attendee at Marine Insurance Nordics, Copenhagen
Let's meet:
Karol Urbańczyk
Insurance Solutions Architect
Let’s talk
Thank you!
Transform your business with components of futureClaimsTM and our insurance expertise. Let's talk.
Dawid Gławdzin
Director of Partnership Development
Piotr Piękoś
Head of Insurance Practice