Amenities

Have you heard? The results of our quarterly Customer Satisfaction Survey indicate that you’re finding what you want and need when visiting BHM. In 2025, BHM had an average satisfaction score of 96%. We see this as a report card on how we’re doing and encouragement to keep improving. To read the full Summary Report To read the full Summary Report, click here.

About Wi-Fi
At the Birmingham-Shuttlesworth International Airport, our terminal features free Wi-Fi and so much more! We believe enjoying your trip starts well before you take off.

Thank you for your choice to Flybhm!

How to Access Free Wi-Fi at BHM

We offer free Wi-Fi all throughout our terminal and in our Cell Phone Waiting Lot.

1. Select network

Select the WiFi network named “BHMFREEWIFI”

2. Launch web browser

Launch your web browser.

3. Accept and connect

Click the “Accept Terms and Connect” button to access the Internet

Animal Relief Area

Traveling with furry friends? Visit our Animal Relief area, where pet waste disposal containers are provided for your convenience. Simply proceed to the lower level of the terminal, exit through Door 4L, then turn right to find the grass area facing the FAA control tower. There is also a pet relief area inside the terminal in Concourse C near Gate C1. Airport officials encourage pets in service wear proper identification and owners have paperwork easily accessible. All other animal friends should be crated for their visit to BHM.

Baggage Claim

Find yourself with more bags than you can carry? Smart Carte trollies are available to rent at baggage claim, as well as curbside near the terminal entrances on the lower level. Rentals are $5.00 per cart.

Cash-to-Card Kiosks

Ready Credit cash-to-card kiosk is available at the airport. The kiosk is located on the second level of the terminal near the TSA checkpoint. Passengers can use the kiosk to convert cash into a prepaid Master Card. There is a $6 fee to purchase the card and a $1,000 limit. Click here to go to the Ready Credit website.

Currency Exchange

The airport does not have currency exchange. Prepare in advance by using your bank before the trip. You may also use a credit card or withdraw cash by using your debit card at one of our convenient ATMs.

Electric Vehicle Charging Station

Visitors to BHM who drive electric vehicles can charge up their rides with nine electric vehicle charging stations installed in the airport’s parking deck. Three chargers are on Level 3, in the hourly parking area and six chargers are on Level 6, in daily parking.

Family Bathrooms

Family bathrooms are located throughout the terminal. All bathrooms located post-security are equipped with changing tables and children’s toilets.

Fuel Rods

Ready to use, instant swaps, and rechargeable. FuelRods are a reusable, portable charging system that allows you to fuel (charge) your mobile device on the go, and then recharge or swap for a fresh one. FuelRods are available on each concourse and in baggage claim.

Kid Zone Play Areas

Traveling with little ones can be challenging. Our “Kidzone” children’s play areas are designed for fun and burning energy making everyone’s trip a little more pleasant!

Nursing Rooms

We invite nursing mothers to take advantage of quiet, private rooms dedicated exclusively to you and your little one. Each nursing room features comfortable glider seating, electrical outlets, a sink, soft lighting and ample counter space. They are located in Concourse B near the Food Court and Concourse C near Gate C1.

Power at Every Seat

BHM offers power outlets at every passenger seat in the Concourses.

Sensory Room

Enhancing the airport experience for travelers with autism and special needs. The sensory room features soft lighting from a bubbling water wall, touchable activity panels, comfortable bean bag chairs and other features to reduce anxiety before a flight.

Skycap Service

BHM Skycaps are located both inside and outside the terminal to aid passengers in their travels. You’ll find Skycaps stationed curbside on the upper level to assist passengers with disabilities by checking bags and directing them to their gates. Skycaps are also located in the baggage claim area to service arriving passengers. This service is provided by the Huntleigh Corporation for the Birmingham-Shuttlesworth International Airport.

Telecommunications Devices for the Deaf

TDDs are located on the lower level between baggage claim 1 & 2 and baggage claim 3 & 4 near Airport Operations.

Translation Service

ELSA™ mobile translation devices are available at airport operations, information counter and Birmingham Airport Authority offices. Contact them at (205) 599-0500 or (205) 595-0533.

Visual Paging for the Hearing Impaired

Passengers who are hearing impaired can be visually paged on our flight information display system (FIDS). This service can be requested at our Information Desk located on the lower level in baggage claim 3 & 4 or by calling (205) 599-0500.