"The reporting features are also a big plus – it’s great to get a clear picture of team performance and customer satisfaction in one place."
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Your most honest feedback is already in your inbox.
eDesk Insights surfaces customer data from support conversations in real time, revealing which products spark the most questions and what your buyers actually care about.
Use those insights to make smarter calls on inventory, sharpen your marketing, and build a support experience that keeps customers coming back.
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The complete picture of your support operation.
Track SLA compliance across every channel, spot coverage gaps before they become problems, and stay ready for peak periods.
Need to update leadership? Download polished reports in seconds, so you spend less time reporting and more time moving the business forward.
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Actionable reporting helps you
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Sell smarter
Understand what your customers actually care about, so you can make confident decisions.
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Optimize your team
Track SLAs, monitor team performance, and catch gaps before they cost you - across every channel.
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Save time
Generate leadership-ready reports in clicks, not hours, so you can get back to your bottom line.
Insights reports
Tickets overview & response times
Chats overview
Agent availability & performance
Call log
CSAT
AI performance
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Insights reports
Channel reports
Reporting extracts
Products
Sales & orders
Feedback & reviews
Pre-sales
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Explore eDesk
See how thousands of eCommerce sellers use eDesk to cut support times in half and increase sales.
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Turn support data into strategy today
Leverage customer and team data to make confident decisions for your business
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for free
Most PopularStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month