CONTACT US

DISA Services Questions and New Service Requests

To better serve our strategic partners, we have implemented the Customer Service Management Portal where you can search for specific topics, post a question, submit an inquiry or requirement. The new site requires a DOD Common Access Card and works best in Chrome.

Industry Partners

For more information about working with DISA, please visit the Industry Partners website.

Technical Issues with DISA products or services

If you are a DISA employee, contractor or support DISA, and you require assistance, you can create a Service Ticket through the Self-Service Portal or contact the DISA Global Service Desk.

Commercial: 1-844-DISA-HLP (347-2457) DSN: 312-850-0032 or access the ITSM+ Service Portal.

    Option 1 - DISA Supported Application Support

    Email: disa.gsd.apps@mail.mil

    SIPR: disa.gsd.apps@mail.smil.mil

    Option 1 - NIPRNet Issues

    Option 2 - SIPRNet Issues

    Option 3 - Unsure

    Option 2 - DISA Supported Circuits and Infrastructure

    Email: disa.gsd.infrastructure@mail.mil; disa.gsd.jrss@mail.mil

    SIPR: disa.global.servicedesk.mbx.infrastructure-ticket-request@mail.smil.mil

    Option 1 - Network Outages, Degradations and Status Updates

    Option 2 - Video Services (e.g. GVS)

    Option 3 - Enterprise SATCOM Gateway Services

    Option 4 - Voice Services (EvoIP, EcvoIP, DRSN)

    Option 5 - Storefront or Marketplace

    Option 6 - JRSS Support

    Option 7 - MPCO

    Option 8 - OSS

    Option 9 - CBII

    Option 3 - Joint Service Provider and Pentagon Support

     

     

    Option 1 - VIP Support (PIN required)

    Option 2 - EIS Telecommunications Center

    Option 3 - Pentagon Support Service Desk

    Option 4 - DISA Supported Enterprise Services and DEOS / DOD365 Support

    Email: disa.gsd.est@mail.mil

    SIPR: disa.gsd.est@mail.smil.mil disa.gsd.dod365@mail.mil disa.gsd.form7@mail.mil

    Option 1 - NIPRNet Issues

    Option 2 - SIPRNet Issues

    Option 3 - Unsure

    Option 5 - DODNet and Fourth Estate Agency Support

     

     

    Use this option if calling from within DISA headquarters

    Public Affairs

    Email disa.meade.bd.mbx.public-affairs@mail.mil for all media inquiries or to request a DISA senior staff member for a speaking event.

    To request a speaker, please provide detailed information about the event, including the date, time, location, audience and desired topic.

    Call DISA PAO at 301-225-8100 for immediate assistance.

    For issues or suggestions related to the DISA.mil website, including technical difficulties, content errors, or accessibility concerns, please contact the DISA.mil webmaster via email at disa.meade.dd.mbx.webmaster@mail.mil.

    Please note: While we welcome your communication, the DISA.mil webmaster can only address issues and suggestions directly related to the DISA.mil website. Due to the volume of inquiries, we may not be able to respond to emails that fall outside of this scope.