CQC’s assessment of gambling treatment services: End of programme report

Between May 2025 and February 2026 we asked people who use services to complete a survey about their experiences.

In total, we received 398 responses, with 13 of the 14 services inspected represented in the data. Base numbers reported in the charts are the same with the exception of the question ‘My accommodation meets my needs’ which was only answered by people who use residential services. This was answered by 55 respondents.

Figure 1: How long have you been supported by this service?

Note: Due to the survey wording some of the time periods are not mutually exclusive, therefore, the response to this question should be treated with some caution.

Figure 2: Are you receiving the support you need from this service?

Figure 3: How would you rate your satisfaction with your care and support?