Industry | CIO

Agentic AI continues to accelerate the evolution of customer relationship management (CRM) into a more decisive, action-oriented solution, with subsequent workforce, budgeting, and business process impacts CIOs must account for.

By Neal Weinberg

23 Jul 2026 9 mins

CRM SystemsIT StrategyTechnology Industry

Smaller, smarter, safer: How to build agentic AI on the right foundation

At the CIO 100 Leadership Live New York event last week, Zoho’s head of sales and account management walked through lessons the software provider has learned about deploying effective agentic AI.

By Thor Olavsrud

23 Jul 2026 8 mins

CIO 100CIO Leadership LiveDigital Transformation

Sovereign AI has become the public-sector CIO's control problem

As governments embed AI into services, sovereignty shifts from training native models to public CIO control over data, vendor dependency, audits and continuity.

By Collin Hogue-Spears

23 Jul 2026 8 mins

GovernmentGovernment ITMarkets

Monday.com cuts 20% of its workforce to restructure for the AI era

The company says the move isn't about margins, but about creating a flatter organization built around AI agents, autonomous teams, and deeper customer engagement.

By Taryn Plumb

23 Jul 2026 7 mins

Artificial IntelligenceSoftware ProvidersTechnology Industry

The $3 trillion assembly line: Why CIOs must industrialize the data center supply chain

Building data centers isn't civil engineering anymore; it’s high-stakes product assembly where a disconnected software tool can create a $500M blind spot.

By Joydeb Mandal and Sourav Mallick

22 Jul 2026 7 mins

Data Center DesignMarketsTransportation and Logistics Industry

AWS standardizes more AI billing data to simplify cost analysis

By normalizing more billing data fields in AWS Data Exports, the company promises enterprises simpler AI governance with less engineering overhead.

By Anirban Ghoshal

21 Jul 2026 3 mins

BudgetPricingShopping

Asymmetric warfare in financial services: AI-powered fraud demands unified command

Fraudsters are using AI to coordinate attacks across teams, while businesses are still trying to fight back using isolated departments. It’s time to unify.

By Douglas Laney

21 Jul 2026 8 mins

CybercrimeFinancial Services IndustryFraud

Small models, sovereign advantage: Why Australia should build its own AI edge

Why keep paying for massive, generic AI models when a smaller model trained exclusively on your own company's data can actually do the job better and safer?

By Naren Gangavarapu

21 Jul 2026 8 mins

GovernmentIT StrategyLaws and Regulations

The EU's AI transparency deadline is weeks away. Is your enterprise ready?

Companies deploying AI in the EU must soon disclose chatbots, deepfakes, and other AI-generated content or face steep penalties. The challenge is in creating an end-to-end transparency process that survives audits.

By Taryn Plumb

21 Jul 2026 8 mins

GovernmentLaws and RegulationsMarkets