Quality Policy

Quality is about delivering on our promises.

Our approach to quality at ALM Translations Ltd is driven by a strong focus on customer satisfaction and a deep understanding of our customers’ needs and expectations. This is fundamental to the success and sustainability of our business.

We foster a culture where we strive to consistently go the extra mile to fully satisfy our customers’ needs and exceed their expectations where possible.

We plan to achieve this by:

• Maintaining a robust Quality Management System and implementing an agile and effective Quality Management System consisting of policies, procedures, and processes.
• Empowering staff through maintaining a culture where everyone takes responsibility for quality, empowering our staff to become experts in their roles, and embedding lessons learnt and best practices to drive continuous improvement across the business.
• Measuring performance by reviewing robust indicators to measure performance. These will include targets for Translation Quality, Service Delivery and Client Satisfaction.
• Making informed decisions using sound, reliable data, lessons learnt and industry best practices.
• Investing in technology and demonstrating a continued commitment to investing and developing technical solutions that will improve customer experience and keep our business at the cutting edge of the translation industry regarding customised solutions and systems.
• Implementing a Management Review process that forms the basis of a framework to establish and meet our quality objectives, and delivering on our business aims and commitments.

Our approach to Quality Management is driven by a strong business-wide commitment at all levels to adhere to our quality strategies, based on our dedication to striving for the highest possible levels of customer satisfaction.

Supported by the ALM Translations Management Team, the Chief Operating Officer has overall responsibility for:

• Establishing the overall Quality Policy.
• Monitoring our quality performance.
• Providing resources and facilitating arrangements to ensure the effectiveness of the Policy.

All ALM Translations Ltd employees shall comply with this policy and its associated arrangements as part of their roles and responsibilities.

We will bring this policy to the attention of our employees, supply chain partners and all relevant interested parties. This policy will be reviewed annually or amended from time to time.