Faq

Acqua Travel specializes in personalized travel planning and booking services. We offer tailored itineraries, accommodation bookings, transportation arrangements, and local experiences to ensure your trip is enjoyable and stress-free.

Booking with Acqua Travel is simple! Contact us via our website, email, or phone. Our travel experts will work with you to understand your preferences and create a customized travel plan. Once you approve the itinerary, we'll handle the bookings and provide you with all necessary information.

Yes, modifications and cancellations can be made. However, please note that changes may be subject to availability and fees based on the terms and conditions of the service providers. Contact us as soon as possible to discuss any changes or cancellations.

A customized travel itinerary includes detailed plans for your trip, such as accommodation, transportation, activities, and local recommendations. We tailor each itinerary to fit your preferences and interests, ensuring a unique and memorable experience.

We recommend booking your trip at least 2-3 months in advance to secure the best rates and availability. However, we can accommodate last-minute bookings depending on availability and your specific needs.

Our service fees are outlined in the booking process, and we strive to be transparent about all costs. Additional fees may apply depending on the specific services and changes requested. We'll provide a detailed breakdown of costs before finalizing your booking.

We are happy to accommodate special requirements or requests, such as dietary restrictions, accessibility needs, or specific activity preferences. Let us know your needs during the planning process, and we'll do our best to include them in your itinerary.

You can reach us through our 24/7 customer support hotline, email, or messaging app. We're here to assist you with any questions or issues that may arise during your trip to ensure a smooth and enjoyable experience.

If you encounter any issues with your travel arrangements, contact us immediately. We will work quickly to resolve the problem and provide support to ensure your trip continues as planned.

We do not offer flights directly. However, once your land package is booked with us, we can assist you with flight arrangements to complement your travel plans. Just let us know your preferences, and we'll help you find suitable flight options.

While we do not directly provide travel insurance, we strongly recommend purchasing travel insurance to protect against unexpected events. We can offer guidance on insurance options and help you find a suitable policy.

We provide general information and guidance on visa and passport requirements for your destination. However, it is your responsibility to ensure you have the necessary documents for travel. We recommend checking with the relevant consulate or embassy for the most up-to-date information.

At Acqua Travel, we prioritize your privacy and data protection. We adhere to strict data protection regulations and use your information solely for the purpose of providing our services. For more details, please refer to our Privacy Policy.

Yes, we offer customized group travel packages for families, friends, corporate teams, and other groups. Whether you're planning a corporate retreat, family vacation, or a special event, we can create a tailored itinerary to suit your group's needs. Contact us to discuss your group requirements and preferences.

At Acqua Travel, we work with trusted partners and suppliers to ensure the highest quality of service. Our team carefully vets all accommodation, transportation, and activity providers to meet our standards of excellence. We also value feedback from our clients to continually improve and maintain the quality of our services.

Yes, as Acqua is operated by Indus Travels and Indus is registered with BC Consumer Protection agency. All monies are kept in trust fund until your travel is complete.