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I’m a Managing Director at Accenture, a Global Client Account Lead and a member of the…
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Kysha Gibson shared thisYesterday we held ReinventionX, and I'll be honest - I wasn't quite prepared for how it would make me feel. More than 500 clients came through the door, alongside 25+ Accenture partners, and what struck me most wasn't the scale of it but the quality. The event hit exactly the right note - not too deep, not too surface-level, just genuinely relevant to what people are thinking about right now. Watching clients leave energised, still mid-conversation, buzzing from the keynotes - that's the thing you hope for and don't always get. I did something old school and actually wrote things down rather than letting an agent summarise it for me later. Three things stayed with me: 1. Greg Jackson, CEO of Octopus, said that "There is a glorious strength to naivety" - a reminder that fresh eyes and the courage to ask obvious questions can be more powerful than years of accumulated assumptions. 2. Matt Prebble, our UKI CEO, put it simply: leading from the front means learning from everywhere. 3. And our CTO Marc Warner made a practical and direct call to action - that everyone should be spending time in Claude Code. I took the last two together as a personal challenge and asked my stepdaughter to sit down and teach me how to use Claude Code. Learning from everywhere, put into practice - starting at home. Days like yesterday remind me why I'm proud to be part of Accenture. To everyone who attended and put it together - thank you. #ReinventionX #Accenture #Leadership #AI #LearningEveryDay Accenture UK & Ireland Matt Prebble Shaheen Sayed
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Kysha Gibson shared thisThere’s so much in this world we can’t control. But one thing I’ve been leaning into more and more is this: the power of giving back. So my husband David and I are doing something that, quite frankly, terrifies me. We’re taking on two stages of the Tour de France 2026 with Ride Le Loop. We’ve named our team “Tour de Marriage” - because nothing tests a relationship quite like 340km on a bike! 🚴 Stage 11: 180km 🚴 Stage 12: 160km the very next day For seasoned cyclists, these might be the “flat, easy” stages. For me? I started cycling just two years ago. I’ve barely broken 100km in a single ride. 340km over two consecutive days is anything but easy. But we’re not doing it because it’s easy. We’re riding for the William Wates Memorial Trust (WWMT) - a registered charity whose mission is to help the most disadvantaged young people in the UK stay away from a life of crime and violence and fulfil their potential. They fund grassroots charities that engage young people through sport, arts and education - children who don’t enjoy the advantages in life that many of us take for granted. It’s been a tough few years for charities, and even tougher for vulnerable young people. This is our chance to do something about it. Every kilometre matters. Every donation matters. If you can support - financially or just with a cheer -we’d be so grateful: https://lnkd.in/ecR8EYUd And if you’re doing something that pushes your limits for a cause you believe in, I’d love to hear about it too. #TourDeFrance #TourDeMarriage #RideLeLoop #Cycling #GivingBack #WWMT #Fundraising #PayItForward David Wilson
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Kysha Gibson shared thisOne of the most honest articles I've read on leadership in a while. So much of our leadership conditioning is built around knowing. Having the answers. Projecting confidence. We're navigating geopolitics the likes of which most of us have never seen. We're also in the middle of a technological shift - GenAI, and on the horizon AGI and ASI - where even the people building it don't fully know what they've created or where it leads. In that environment, pretending to have all the answers isn't strength. It's a liability. The piece challenges leaders to unlearn some of what got them here. The bit that stayed with me - and where I'll admit I pushed back a little - is the idea that poise needs to be unlearned. I'd reframe it: poise isn't the problem. It's when poise gets mistaken for coldness that it becomes one. I've received that feedback myself. Staying composed under pressure is a choice, not a wall. But it did make me reflect - if the people around you can't tell the difference, that's worth paying attention to. Being human, being real, showing up in relationship with your team - that's not weakness. That's the work. And sometimes it means letting the composure show its edges a little. Worth a read if you're thinking about what kind of leader this moment actually requires. #Leadership #LeadingWithUncertainty #Unlearning #AuthenticLeadership #FutureOfWork #GenAI #ManagingChange #LeadershipDevelopmentTo Lead Through Uncertainty, Unlearn Your AssumptionsTo Lead Through Uncertainty, Unlearn Your Assumptions
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Kysha Gibson shared thisMost leaders think giving someone their time is enough. It isn't. This is the second in a series - twelve words that I believe define how we lead. Word two is Time. Not time management. But what it really means when a leader gives you their time well - and what it quietly destroys when they don't. In a world where AI will genuinely listen to you at any hour, the bar for human leadership just got higher. #Leadership #Time #LeadershipDevelopment #ExecutivePresence #FutureOfWork #AI #LinkedInArticle #LettherebeChange
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Kysha Gibson shared thisWhen I first clicked on this article, I assumed the title was simply clickbait. I expected it to argue the opposite of what I have been thinking for some time: that thought leadership, as we have known it, is effectively dead in the age of AI. So I was pleasantly surprised to find the author making a very similar point. What used to be rare is now easy to generate. High-level commentary at 30,000 feet is becoming a dime a dozen, fuelled by whichever GenAI tool happens to be closest to hand. As the article puts it, “when everyone can perform authority, authority itself loses meaning.” What I particularly liked was the introduction of the idea of “thought doers”. I am not sure I love the term, but I do like the concept behind it. The organisations genuinely leading the AI transformation today are not the ones producing the most commentary. They are the ones who gave a small team permission to build something, break it, learn from it, and build again. In other words, they created space for thought doership as an organisational practice. That is where the real leadership and innovation now lie. #GenerativeAI #ArtificialIntelligence #FutureOfWork #Leadership #LettherebeChange Accenture Accenture UK & Ireland
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Kysha Gibson shared thisDelighted to see Accenture recognised in the Financial Times UK’s Leading Management Consultants 2026 rankings. Recognition across every sector and capability reflects the trust our clients place in us, and the depth, ambition and commitment of our people. What excites me most is what comes next. As our clients navigate profound change, I’m proud to be part of an organisation focused on shaping the future, creating lasting impact across industries, and continuing to invest in the teams who make it possible. #Accenture #ManagementConsulting #Leadership #ClientImpact #ArtificialIntelligence #Reinvention #LettherebeChangeUK’s Leading Management Consultants 2026: the ratingsUK’s Leading Management Consultants 2026: the ratings
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Kysha Gibson shared thisI shared a short reflection at the end of last year on twelve words that shaped how I was thinking about leadership going into 2026. A few people have since asked what I meant by some of those words and how they show up in practice. This is the first in a short series unpacking them, starting with solitude. Not as an abstract idea, but as a leadership capability with real upsides and real risks. #leadership #reflections #solitude
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Kysha Gibson shared thisAs the year comes to a close, I spent some time reflecting on what 2025 actually taught me. Not the highlights, but the lessons that stayed with me. I tried to capture them in twelve words, knowing they can’t summarise a year, but hoping they might hold something worth carrying forward. #YearInReview #Leadership #Reflection #Learning #Perspective
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Kysha Gibson shared thisPersonalisation is the new trust currency. And with GenAI and agentic AI, the way brands earn that trust is changing fast. Customers today are acutely aware of their data. They know brands have it - and they increasingly expect it to be used for their benefit. As Harvard Business Review put it, “personalisation has moved from a marketing tactic to a trust exercise.” That was a year ago - the leaps we’ve seen since with GenAI and agentic AI now make truly personalised engagement even more possible at scale. The differentiator isn’t the technology itself — it’s trust. But what’s often overlooked is that personalisation can actually strengthen that trust. When organisations use data to create experiences that feel relevant, fair and genuinely useful, customers reward them with loyalty and openness. Each positive interaction reinforces confidence that their data is being used responsibly and for value they can see. Accenture’s Balancing Personalization and Privacy research describes this as privacy-first personalisation - where brands build trusted, first-party relationships and deliver genuine value in exchange for information. It’s not just about protecting privacy, but about earning permission through consistent, trustworthy behaviour. GenAI and agentic AI are now making this real. Imagine a digital service assistant that not only answers questions, but learns your preferences - flagging a cheaper plan when your usage changes, reminding you when your policy could be optimised, or resolving an issue before you even notice it. The customer experiences proactive, human-like support; the brand earns trust through transparency and value. That’s personalisation in action - powered by AI, grounded in care. For industries long seen as functional or “utility-like” - telecoms, banking, energy - this is a moment to reinvent relevance. To show customers that even in the most established sectors, experiences can be personal, intelligent and built on mutual trust. The technology is ready. The opportunity is clear. What’s required now is intent - to use personalisation not only to drive outcomes, but to earn belief. Because the brands that use personalisation to build trust won’t just create better experiences. They’ll create lasting relationships. #GenAI #CustomerExperience #Personalisation #Trust #AITransformation #AgenticAI #Innovation
Kysha Gibson replied to a comment
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Sanskriti . Thanks Sanskriti.
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Gabriela J. I completely agree with your perspective. AI will absolutely drive efficiency, but what it also does is raise the bar for the moments that remain human. Those interactions need to be more intentional, more thoughtful, and ultimately more valuable.
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Kysha Gibson reacted on thisKysha Gibson reacted on thisPointless points and pointless prizes. Let us call it what it is. If your loyalty strategy is just a collection of transactional perks, you are not building a relationship - you are just paying a tax to stay in the game. In a sea of sameness, price-led loyalty is a race to the bottom. At Virgin Media O2, we have flipped the model. Our mission is to be essential for living. We have evolved Priority into a household membership that earns its place in our customers’ lives every single day. Generosity is our baseline, but being essential is our differentiator. I sat down with Zhenya Tsenzharyk at Little Black Book to discuss how we are turning loyalty on its head: The Power of Experiences: We delivered over £33m in customer value in 2025, but the real differentiator is a national scale of participation that cannot be replicated. From our heritage at The O2 and the O2 Academies to music festivals, cinema previews, and family days out with VIP treatment—from fast-track entry to exclusive areas to recharge—we get people together across the entire country. It is about "Only on Priority" experiences that create emotional memories, not just rational transactions. Proving our loyalty: We are not asking our customers to “be loyal.” We are focused on proving our loyalty to them by building trust and getting them closer to the artists, teams, and the things they love. Whether it is through fairness in access or digital reassurance, we show up as a helpful companion, not a broadcast channel. Infrastructure, not a Silo: Why the most effective programs are transversal brand DNA. They must cut across Product, Tech, and Retail to shift the focus from short-term ROI to Household Lifetime Value. Loyalty is not a scheme; it is how we prove we are worth staying with. Full interview in the comments LBBonline - Little Black Book, Zhenya Tsenzharyk
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Kysha Gibson liked thisYesterday we held ReinventionX, and I'll be honest - I wasn't quite prepared for how it would make me feel. More than 500 clients came through the door, alongside 25+ Accenture partners, and what struck me most wasn't the scale of it but the quality. The event hit exactly the right note - not too deep, not too surface-level, just genuinely relevant to what people are thinking about right now. Watching clients leave energised, still mid-conversation, buzzing from the keynotes - that's the thing you hope for and don't always get. I did something old school and actually wrote things down rather than letting an agent summarise it for me later. Three things stayed with me: 1. Greg Jackson, CEO of Octopus, said that "There is a glorious strength to naivety" - a reminder that fresh eyes and the courage to ask obvious questions can be more powerful than years of accumulated assumptions. 2. Matt Prebble, our UKI CEO, put it simply: leading from the front means learning from everywhere. 3. And our CTO Marc Warner made a practical and direct call to action - that everyone should be spending time in Claude Code. I took the last two together as a personal challenge and asked my stepdaughter to sit down and teach me how to use Claude Code. Learning from everywhere, put into practice - starting at home. Days like yesterday remind me why I'm proud to be part of Accenture. To everyone who attended and put it together - thank you. #ReinventionX #Accenture #Leadership #AI #LearningEveryDay Accenture UK & Ireland Matt Prebble Shaheen Sayed
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Kysha Gibson reacted on thisKysha Gibson reacted on thisNuestra directora general, Nino Gonjilashvili, junto a Ivan De la Cruz, CEO de Avanza Sólido SA de CV SOFOM ENR, en el ASO-LI FINANCE SUMMIT 2026, fortaleciendo alianzas y sumando perspectivas que ponen a las mujeres en el centro del desarrollo económico. Porque el futuro del sector también se mide por a quiénes incluye.
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Kysha Gibson liked thisWe're still disputing who's brilliant idea this was in the first place! Support and any donations to the William Wates Foundation (however small) very much appreciated by both of us!
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