Refund policy

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, eufy refunds the cost of purchasing the product itself
● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through eufy’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by eufy are covered by an extensive warranty, starting from the date of purchase.

For quality-related warranty claims, items will be replaced warranty claimwith suitable replacement parts or a factory refurbished model of equal v.alue when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

● Buyer must provide sufficient proof of purchase
● eufy must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return the item for quality inspection

Valid proof of purchase:

● Order number from online purchases made through eufy
● Sales invoice

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by eufy quality control to be in working condition
● Returning defective items using international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource

eufy is not liable for:

● Loss of data incurred from use of eufy products
● Returning personal items sent to eufy

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. eufy does not provide refunds for items damaged in transit for non-quality related warranty claims.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post, fax or E-mail) of your decision to withdraw from this contract.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid in 3-5 days and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. And you should bear the costs of returning the goods. You also have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Warranty Applicable Exclusively for eufy PoE NVR Products

eufy PoE NVR products are covered by the following warranty periods starting from the date of purchase:

1. Warranty period

The eufy PoE NVR and its included components are covered by the warranty periods listed below, commencing from the date of original purchase.

Type	Warranty Period
Network Video Recorder	36 Months
PoE Camera	36 Months
Hard Disk Drive / Mounting Bracket	24 Months
Power Adapter	18 Months
AC Cable / USB Mouse / Ethernet Cable / HDMI Cable / Waterproof Cover Pack	12 Months
Other Accessories	No Warranty

eufy guarantees to the original purchaser ("Purchaser") that each eufy PoE NVR product will be free from defects in materials and workmanship under normal residential use during the warranty period, provided:

• The product is purchased from eufy or authorized sellers*
• Follow official documentation guidelines
• The product has been installed at the original installation address and is being used as expected.

This warranty is provided in addition to, and does not limit or exclude, any statutory rights you may have under applicable consumer protection laws in your jurisdiction. Some jurisdictions do not allow limitations on statutory warranties, so the above limitations may not apply to you.

2. Warranty Service Measures

If a defect covered by this warranty occurs during the warranty period, eufy will, at its sole option:

• Repair the defective product with new or refurbished parts of equivalent functionality; or
• Replace the defective Product with a new or refurbished Product of equivalent functionality.

Any part or Product replaced under this warranty becomes the property of eufy.

Warranty service does not extend the original warranty period.

3. Claim Requirements

This process ensures efficient validation of your claim while complying with warranty terms. The combination of purchase proof, defect evidence, and optional return inspection protects both buyers and eufy’s quality standards.

Proof of Purchase & Product Identification

Valid purchase receipt/invoice (clearly showing purchase date and product model).

Serial number of the defective item (must match the product in question).

Evidence of Defect & Troubleshooting

Visible proof of the defect: Submit photos/videos clearly demonstrating the issue.

Log file submission: Provide detailed troubleshooting logs generated during issue replication.

Return & Quality Inspection (if applicable)

Return the defective item to an authorized service center for further inspection.

Additional Notes

Incomplete documentation may delay claim processing. Failure to provide the required documentation may delay or void your claim.

Always contact eufy support for pre-approval before shipping items.

4. Not Covered by Warranty

Physical Components

Normal wear/deterioration that does not affect functionality(e.g., scratches, paint fading, shell deformation, rust)

Damage from misuse/abuse (impact, water exposure, improper storage)

Usage Conditions

Unauthorized modifications or repairs

Weather-related exterior degradation

Additional Exclusions

Functional impacts from software/app updates

Issues caused by third-party accessories

Purchased from unauthorized sellers or illegitimate resource

Acts of nature (floods, lightning, etc.)

eufy is not liable for:

• Loss of data, including data stored on the hard disk, that may occur during the use or repair of the Product. We strongly recommend backing up all data before submitting the Product for service.
• Returning personal items sent to eufy.

 

Warranty Applicable Exclusively to Breast Pump Products

Warranty：

eufy provides a 24-month warranty for non-washable parts (such as the pump hub and charging case) and a 3-month warranty for accessories and any washable components (including the diaphragm, milk container, flange, duckbill valve, sizing inserts, dust covers, cleaning brush, and storage bag). Additionally, any extra eufy Wearable Breast Pump accessories you purchase also come with a 3-month warranty.

Note：

The washable parts of the eufy breast pump have an estimated life of 1-3 months, although the actual lifespan may vary depending on usage and sterilization frequency. If you notice a decrease in suction or performance (especially with the duckbill valve), or if you’ve stored these parts for an extended period while planning to use them for your next child, it’s advisable to replace them.

The warranty for the eufy breast pump is limited to the original end-user purchaser. However, please note the following conditions:

1.Coverage：

• The warranty covers defects related to non-washable parts (such as the pump hub and charging case) for 24 months.

• Accessories and washable components (including the diaphragm, milk container, flange, duckbill valve, sizing inserts, dust covers, cleaning brush, and storage bag) are covered for 3 months.
• Any additional eufy Wearable Breast Pump accessories you purchase also come with a 3-month warranty.

2.Exclusions:

• The warranty does not cover cosmetic deterioration or damage resulting from general wear and tear, physical or natural destruction, accidents, misuse, neglect, alterations to the product, or other external causes.
• The eufy breast pump is designed for single-user use. Using it by more than one person may pose a health risk and void the warranty.

3.Returns:

• If you decide to return the eufy breast pump, it must be within 30 days of purchase.
• The product must be new, unopened, unused, and in its original packaging with the manufacturer’s factory seal intact.

4.Warranty Claimis:

• Any warranty claims require reasonable evidence, including the order receipt.
• eufy reserves the right to conduct a reasonable investigation to determine the cause of any defects.