EN

Accessibility Statement


Parador GmbH endeavours to make its website accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Ordinance to the Accessibility Strengthening Act (BFSGV). This statement applies to https://parador.de/en.


Description of the service

1. Product information and product search
On our website, you will find information about our products: flooring, wall and ceiling panels, skirting boards, paints, care products and accessories.

2. Online purchase and sample ordering
You can order products or samples directly via the website.

3. Product consultation using digital tools
We provide filter functions, the Floor Finder (questionnaire), as well as inspirational content for style guidance.

4. Digital room planning
You can view our floors digitally in your own rooms using the room designer.

5. Retailer search
You can find a retailer near you using a search function.

6. Contact options
You can contact us via a contact form or live chat.


Descriptions and explanations required to understand how the service is provided

1. Product information and product search
Users can find information on the entire range of flooring, wall and ceiling panels, skirting boards, wall paints, as well as care and accessory products on the website. The products are structured into categories. On the respective product pages, users will find images, technical data, information on installation and care, as well as available variants.

2. Online purchase of products and sample ordering
Many product pages offer the option to order a sample directly or add the product to the basket and complete the purchase. The ordering process follows a standard online shop procedure, including a shopping basket, entry of address and payment details, and a final order overview.

3. Product consultation via filters, style worlds and the Floor Finder
Several digital tools are available to support product selection: – Filter functions allow users to search specifically for products with certain characteristics such as colour, material or format. – Style worlds, references and inspirational content provide guidance based on interior design styles and trends. – The Floor Finder is a digital questionnaire that provides product recommendations based on a few questions tailored to the user’s requirements.

4. Digital room planning with the room designer
The room designer allows users to upload their own room photo or select a sample room. Users can then virtually display different floors in their room to gain a better impression of the product.

5. Retailer search
The retailer search enables users to find Parador retailers nearby by entering a postcode or location. The results are displayed on a map and in a list, including addresses, opening hours and contact details.

6. Contact via form and live chat
Users can send an enquiry to customer service via a contact form. In addition, a live chat is available during business hours for direct communication with customer service.


How our website meets accessibility requirements


Compliance status


Our products and services are generally easy to find, access and use for people with disabilities in the usual way, without particular difficulty and, in principle, without external assistance.


Our website largely complies with the BFSG and the BFSGV. However, there are still some accessibility barriers on our pages that we are actively working on and intend to eliminate in the future. The following exceptions and non-compliances currently exist:


The following content is not accessible as it does not comply with the underlying harmonised standard EN 301 549:

  • Several pages contain links without link text. | WCAG: 4.1.2
  • On some pages, the contrast between text and background is insufficient. | WCAG: 1.4.3
  • Some pages contain headings without labels or with the aria-hidden attribute, making them inaccessible to screen readers. | WCAG: 1.3.1
  • On one page, a parent element is missing the appropriate child elements. This may confuse screen reader users, as content is expected but not present. | WCAG: 1.3.1
  • On one page, lists contain elements that do not belong in lists. As a result, these lists may not be correctly output by assistive technologies. | WCAG: 1.3.1


This statement was created on 22 January 2026. The statement was prepared using Eye-Able® technology by Web Inclusion GmbH. Eye-Able Report® – a product of Web Inclusion GmbH – has completed all machine-testable checks.
This statement was last reviewed on 22 January 2026.

Contact details


You can report any difficulties accessing the content of the website to us:

Parador GmbH
Millenkamp 7–8
48653 Coesfeld
compliance@parador.de
Tel.: +49 2541 736 678

If you do not receive satisfactory responses from us regarding notifications or enquiries about accessible information technology on our website, you may contact the Ombudsman’s Office for Accessible Information Technology.



Market surveillance authority


The contact details of the market surveillance authority responsible for us are as follows:

MLBF AöR
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services
Carl-Miller-Str. 6
39112 Magdeburg
MLBF@ms.sachsen-​anhalt.de
Tel.: +49 391 567 6970
https://www.mags.nrw/ombudsstelle-barrierefreie-informationstechnik


Disclaimer


The automated review of the web content was carried out on 22 January 2026. For accessing the web content via Eye-Able, the Google Chrome browser version 136.0.7103.92 was used. For the tested application version under the specified browser and operating system parameters, we guarantee the accuracy of the information provided. When using different versions or environments, deviations in presentation may occur that differ from the results stated here. For a complete assessment, manual testing by the website operator is also recommended.