LAST UPDATED: February 20, 2026
This Privacy Policy provides a comprehensive description of how Misen Inc. (“Misen” “we,” “our,” or “us”) collects, uses, and shares information about you as well as your rights and choices regarding such information. It applies to any online location that links to this Privacy Policy that makes this Privacy Policy available to you, including our online store, website content, and email newsletters and other advertisements that promote our products and services, as well as to offline activities, including direct mail marketing (the “Service”).
If you'd like to get in touch with us about the Service or about anything written in our Privacy Policy, please email us at privacy@misen.com.
By using the Service, you agree to our Terms of Service and to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. If you do not agree, you should discontinue your use of the Service.
If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section. Please see the additional disclosures at the end of this Privacy Policy regarding your rights under applicable states' laws in the United States and under international data privacy laws.
We collect information about you when you use the Service, including information you provide when you register an account, update your profile, access our content, make a purchase, participate in a promotion, contact customer support, or apply for a job. The categories of information we collect, and have collected in the past 12 months, include:
Contact Data, including your first and last name, email address, postal address, and phone number.
Demographic Data, including your country.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.
Profile Data, including your interests, inferences, preferences and favorites.
Content, including content within any messages you send to us (such as feedback and questions to customer support) or publicly post on the Service (such as in product reviews or comments).
Referral Data, including the first and last name and email address of the personal contact(s) that you refer to us.
Employment Application Data if you apply for a position at Misen, including, but not limited to, your employment and education history, as necessary to consider your job application for open positions.
You may choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information.
In addition, we automatically collect information when you use the Service. The categories of information we automatically collect, and have collected in the past 12 months, include:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, products and services you view and purchase, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device (computer, tablet or mobile phone) or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level.
The types of tracking technologies we use to automatically collect information include:
Log Files, which are files that record events that occur in connection with your use of or interaction with the Service.
Cookies, which are small data files stored on your device that act as a unique tag to identify your browser. We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate our website and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Service. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. Misen uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Pixels (also known as web beacons), which is code embedded in a website, video, email, or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from separate entities, including Facebook, that allow us to track our conversions, bring you advertising both on and off the Service, and provide you with additional functionality, such as the ability to connect our Service with your social media account.
Device Fingerprinting, which is the process of analyzing and combining sets of data elements from your device’s browser, such as JavaScript objects and installed fonts, to create a “fingerprint” of your device and uniquely identify your browser and device.
For further information on how we use tracking technologies for analytics and advertising, and your rights and choices regarding them, see the “Analytics and Advertising” and “Your Rights and Choices” sections below.
We also collect information from other sources. The categories of sources from which we collect information, and have collected from in the past 12 months, include:
Social media networks with which you interact.
Partners that offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
Publicly available sources, including data in the public domain.
We collect and use your information so that we can market, sell and ship you our products. More specifically, we collect your information with notice to you and your consent in order to:
Create and administer your account, contact you, complete purchase transactions including payment processing, ship our products to you, and customize your experience on Misen (for example, to show you products that we think may interest you based on your shopping behavior on our site).
Respond to questions and service issues you may have while on-site or after purchasing one of our products.
Verify compliance with applicable legal requirements and our policies.
Send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
Prevent and address fraud, breach of policies or terms, and threats or harm.
Monitor and analyze trends, usage, and activities.
Conduct research, including focus groups and surveys.
Improve the Service, including marketing efforts, products and services.
Develop and send advertising, direct marketing, and communications, in both digital and printed form, about our and other entities’ products, offers, promotions, rewards, events, and services.
Conduct promotions, including verifying your eligibility and delivering discounts, incentives, or prizes in connection with your entries.
Fulfill any other purpose at your direction.
Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we use information about you, please see the “Your Rights and Choices” section below.
We share information we collect in accordance with the practices described in this Privacy Policy and, where applicable, with notice to you and your consent. The categories of parties with whom we share information, and have shared information in the past 12 months, include:
Service Providers. We share information with service providers that process information on our behalf. Service providers assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fulfillment, and technical support. The above excludes text messaging originator opt-in data and consent for our SMS service provider, Attentive; this specific information will not be shared with any third parties.
Vendors and Other Parties. We share information with vendors and other parties for analytics and advertising related purposes. These parties may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “Analytics and Advertising” section below.
Affiliates. We share information with our affiliates and related entities, including where they act as our service providers or for their own internal purposes.
Partners. We share information with our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing activities.
Promotions. Our promotions may be jointly sponsored or offered by other parties. When you voluntarily enter a promotion, we share information as set out in the official rules that govern the promotion, as well as, for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
Merger or Acquisition. We share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Security and Compelled Disclosure. We share information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also share information to protect the rights, property, life, health, security and safety of us, the Service or anyone else.
Facilitating Requests. We share information at your request or direction.
Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see the “Your Rights and Choices” section below.
We offer parts of our Service through websites, platforms, and services operated or controlled by other parties. In addition, we integrate technologies operated or controlled by other parties into parts of our Service.
Some examples of such other parties include:
Shopify. Our store is hosted on Shopify Inc. which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your payment for goods and services purchased from Misen will be processed by Shopify which collects, uses, and processes your information, including your payment information in accordance with their privacy policy and terms of service. Your data is stored through Shopify's data storage, databases and the general Shopify application. For more insight, please refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement https://www.shopify.com/legal/privacy).
Liking, Sharing, and Logging-In. We may embed a pixel on our Service that allows you to “like” or “share” content on, or log-in to your account through social media network. If you choose to engage with such integration, we may receive information from the social media network that you have authorized to share with us. Please note that the social media network may independently collect information about you through the integration subject to their specific privacy policies and terms of use.
Brand Pages and Chatbots. We may offer our content on social media networks. Any information you provide to us when you engage with our content is treated in accordance with this Privacy Policy. Also, if you publicly reference our Site on a third-party service (e.g., by using a hashtag associated with Misen in any type of social media post), we may use your reference on or in connection with our Site.
Direct Mail. We may send you printed advertisements and other printed materials via U.S. Mail or other postal delivery services using PostPilot.
Third Party Pixels and Cookies. When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.
Please note that when you interact with other parties, including when you leave our Service, those parties may independently collect information about you and solicit information from you. The information collected and stored by those parties are and remain subject to such parties’ own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
We use analytics services, such as Google Analytics, to help us understand how Users access and use the Service. In addition, we work with agencies, advertisers, ad networks, and other technology services to place ads about our products and services on other websites and services. For example, we place ads through Google, and via other social media platforms that you may view on their platforms as well as on other websites and services.
As part of this process, we may incorporate tracking technologies into our own Service (including our website and emails) as well as into our ads displayed on other websites and services. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-based Advertising”).
We also use audience matching services to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“Matched Ads”). This is done by us uploading a customer list to another party or incorporating a pixel from another party into our own Service, and the other party matching common factors between our data and their data or other datasets.
As indicated above, vendors and other parties may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
For further information on the types of tracking technologies we use on the Service and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads, please see the “Information Collected Automatically” and “Your Rights and Choices” sections.
Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a California resident, please see the additional disclosures at the end of this Privacy Policy.
Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. For your convenience information from the browsers on how to manage Cookies from your desktop is provided below:
Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
If you want to manage cookies from your mobile device:
Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit https://allaboutdnt.com.
Please be aware that if you disable or remove tracking technologies some parts of the Service may not function correctly.
Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/.
The companies we work with to provide you with targeted ads are required by us to give you the choice to opt out of receiving targeted ads. Most of these companies are participants of the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”). To learn more about the targeted ads provided by these companies, and how to opt out of receiving certain targeted ads from them, please visit: (i) for website targeted ads from DAA participants, https://www.aboutads.info/choices; (ii) for app targeted ads from DAA participants, https://www.aboutads.info/appchoices; and (iii) for targeted ads from NAI participants, https://www.networkadvertising.org/choices/. Opting out only means that the selected participants should no longer deliver certain targeted ads to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., in connection with the participants’ other customers or from other technology services).
To opt out of us using your data for Matched Ads, please contact us as set forth in the “Contact Us” section below and specify that you wish to opt out of matched ads. We will request that the applicable party not serve you matched ads based on information we provide to it. Alternatively, you may directly contact the applicable party to opt out pursuant to such party’s policies.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by navigating to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “Opt Out of Interest-Based Ads” (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. Misen is not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.
E-mails. You can opt-out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link, or emailing us at the email address set out in the “Contact Us” section below with the word UNSUBSCRIBE in the subject field of the email. Requests to unsubscribe will be processed within ten (10) business days. Please note that you cannot opt-out of non-promotional emails or Service-related emails, such as those about your account, transactions, servicing, or our ongoing business relations. Your opt out is limited to the email address, device, or phone number used and will not affect subsequent subscriptions you may have activated using other email addresses, devices, or phone numbers.
Text Messages. You can opt-out of receiving text messages to your phone number at any time by texting “STOP” in response to any text message you receive from us or contacting us as set out in the “Contact Us” section below and specifying you want to opt-out of text messages.
The Service is intended for general audiences and is not directed towards children under the age of 13. Misen respects the privacy of children of all ages and in particular recognizes the sensitivity of personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) concerning children under the age of 13, and therefore provides this special notice to parents and legal guardians regarding the collection of information from such children. If you are over the age of 13 but under the age of 18, you should only use the Service with the involvement of a parent or legal guardian and should not submit any data to Misen. If you are a parent or legal guardian and believe we have collected personal information in violation of COPPA, contact us at privacy@misen.com and we will remove such personal information from the Service.
We implement and maintain appropriate and reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at privacy@misen.com or by mail at: Misen Inc. 196 Utica Avenue #1108, Brooklyn, NY 11213 Attention: Privacy.
U.S. Privacy Rights:
Certain U.S. state privacy laws provide residents with rights regarding their personal information. These rights vary by state but may include the rights to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information
Request a copy of personal information in a portable format
Opt out of targeted advertising, the sale of personal information, or certain profiling activities
Appeal our decision regarding a privacy rights request
These rights are available to residents of states with comprehensive consumer privacy laws, including California, Colorado, Connecticut, Delaware, Iowa, Montana, Minnesota, Nebraska, New Jersey, Oregon Texas, Tennessee, Utah, and Virginia, and, where applicable, Indiana and Maryland. Certain states such as Nevada, Illinois, and Washington have more limited privacy laws (collectively “Applicable State Privacy Laws”).
ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS.
If you are a California resident, under the California Consumer Privacy Act (“CCPA”), as amended, you have additional rights related to your Data. Customers who are residents of California may request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. You have the right to:
Know the categories and specific pieces of personal information we collect, use, disclose, and sell or share
Know the categories of sources from which personal information is collected
Know the business or commercial purposes for collecting, selling, or sharing personal information
Know the categories of third parties to whom personal information is disclosed
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use and disclosure of sensitive personal information (where applicable)
Not be discriminated against for exercising your rights
Authenticate and exercise your California Data privacy rights, click here (https://misen.com/pages/us-laws-compliance?ose=false), email use at privacy@misen.com, or contact us via our toll free number: 1-844-696-4736 and request information about how to exercise your Data privacy rights.
Response Timing and Format. Misen will respond to a CA consumer request for access or deletion (“Request”) within 45 days of receiving a Request. If Misen requires more time, we will inform you of the reason and extension period in writing. You have the right to direct us not to sell or share Data Misen collected about you to our partners. You have the right to limit the use and disclosure of your sensitive Data Misen has collected about you.
To opt out of the potential sale or sharing of your Data or to limit the use and disclosure of your sensitive Data, click here (https://misen.com/pages/us-laws-compliance?ose=false) and then click on “DO NOT SELL MY PERSONAL INFORMATION.”
If you are a California resident under 18 years old and have registered to use the Service, you can ask us to remove any content or information you have posted on the Service. To make a request, email us at privacy@misen.com with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations under federal and state law, resolve disputes, and enforce our agreements. We do not knowingly “sell,” as that term is defined under the CCPA, the personal information of minors under 16 years old who are California residents. For the avoidance of doubt, we are not required to remove any content or information: (i) we or third parties are required to maintain under federal or state law, (ii) was not posted by you; (iii) is anonymized and cannot identify you, (iv) if you do not follow or comply with our instructions for removing or requesting removal, (v) or you received compensation or other consideration for providing content or information.
OTHER U.S. STATES PRIVACY RIGHTS.
Residents of certain states with comprehensive consumer privacy laws may have rights to:
Access personal information
Correct inaccuracies (where applicable)
Delete personal information
Obtain a portable copy of personal information
Opt out of targeted advertising, the sale of personal information, or certain profiling activities
Appeal a denied request (where applicable)
These rights apply to residents of states listed in the summary table below.
U.S. State Privacy Law Summary (excluding CA)
|
Category |
States |
Core Rights |
Notable Variations |
|---|---|---|---|
|
Comprehensive Consumer Privacy Laws |
Colorado, Connecticut, Delaware, Iowa, Minnesota, Montana, Nebraska, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia (and where applicable Indiana and Maryland) |
Access; Deletion; Portability; Opt-Out of Sale/Targeted Advertising; Correction (except UT & IA); Appeals |
Utah and Iowa do not include correction rights |
|
Limited Scope Laws |
Nevada |
Opt-out of sale (monetary consideration only) |
Narrow definition of sale |
|
Illinois |
Biometric notice and consent |
Applies only if biometric data collected |
|
|
Washington |
Consumer health data rights |
Applies only to regulated consumer health data |
How to Exercise Your Rights (Non-California States)
Residents of applicable states may submit a request by:
Online form: (https://misen.com/pages/us-laws-compliance?ose=false),
Email: privacy@misen.com
Toll-free number: 1-844-696-4736
We will verify your identity and respond within applicable statutory timeframes (generally 45 days, subject to extension where permitted). Where available, appeal rights will be explained in our response.
AGENTS:
In the states listed below, consumers may designate an authorized agent to submit privacy requests on their behalf in accordance with the laws listed.:
|
California (CCPA/CPRA) |
Montana (MCDPA) |
|
Colorado (CPA) |
Nebraska (NDPA) |
|
Connecticut (CTDPA) |
New Jersey (NJDPA) |
|
Delaware (DPDPA) |
Oregon (OCPA) |
|
Indiana (ICDPA) |
Tennessee (TIPA) |
|
Iowa (ICPA) |
Texas (TDPSA) |
|
Maryland (MODPA) |
Virginia (VCDPA) |
|
Minnesota (MNCDPA) |
For information or to make requests to Misen about your data if you are a resident of European Union (GDPR), Canada (PIPEDA), Australia and New Zealand (APA-NZPA), Japan (AAPI), Brazil (LGPD), (Singapore, Thailand, and Malaysia) PDPA, and Bermuda (POPIA), please click here (https://misen.com/pages/compliance) and select the applicable policy. Additionally, please click here (https://passportglobal.com/terms-and-conditions/) for Misen’s PassportGlobal.com Cross-Border & Local International Fulfillment Services.
Misen provides a universal opt-out mechanism for targeted advertising. For any questions, requests, or to exercise your rights, please contact us at privacy@misen.com or by mail at: Misen Inc., 196 Utica Avenue #1108, Brooklyn, NY 11213 Attention: Privacy. You may also authenticate and exercise your Data privacy rights, click here (https://misen.com/pages/us-laws-compliance?ose=false) and select the applicable Data Subject Access Request.
These updates aim to ensure compliance with the privacy norms and consumer rights in each of the listed states, enhancing transparency and consumer trust.
