17.02.2026
Whenever the following capitalized phrases are used in these Terms, they shall be understood as follows, unless the wording or context of their use clearly indicates otherwise:
a) Search service – the granting of a non-exclusive license covering the following fields of exploitation: using the search service provided by LENSO AI, described in detail in sec. 3, including all search categories mentioned in these Terms, unless otherwise specified;
b) People search service - facial recognition search service provided by EYEMATCH AI; LENSO AI acts as an intermediary in concluding contracts between Users and EYEMATCH AI;
c) Service - Search service and People search service jointly;
d) LENSO AI – LENSO AI SPÓŁKA AKCYJNA (Joint stock company) with its registered office in Wrocław, Poland (Grabiszyńska st. 186/2B/4, 53-235 Wrocław, entered in the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław - Fabryczna in Wrocław, VI Department under the KRS no.: 0001106624, NIP: 8943236648, REGON: 528700875, with its share capital: 1 040 000,00 PLN fully paid;
e) EYEMATCH AI - EYEMATCH AI PTE. LTD with its registered office in Singapore, 2 Venture Drive #19-21 Vision Exchange, Singapore (608526, ACRA240807022364);
f) User - a natural person, a legal person or any organizational unit operating on a legal basis, who uses the Service; an unlogged User (who does not have a User Account) may use the Service only to the limited extent arising from these Terms and Conditions, (paid options of the Service described in sec. 7 are available only for logged Users); one User may have one User Account; the conclusion of the Agreement for the benefit of several entities under their authority may take place with the separate consent of LENSO AI; where these Terms refer to a User without further specification, it should be understood as a User who has an Account, unless the wording or context of a provision clearly indicates otherwise;
g) User Account - the system functionality provided to the User by LENSO AI, used to manage access to the Service and for other purposes, as specified in these Terms, described in sec. 8;
h) Parties, Party - User and LENSO AI collectively, or, if used in the singular, any of the Parties;
i) Agreement - an agreement between LENSO AI and the User concluded on the basis of these Terms and its appendixes, by accepting them and having as its object the provision of the Service; Renewable agreement (subscription) on a monthly or annual basis (depending on User's choice); the Parties allow for the possibility of modifying or supplementing the contractual terms and conditions by including them in an additional document, accepted by both Parties before the provision of the Service; in such case, the provisions contained in this document shall take precedence over the provisions of the Terms; however, in no case shall such precedence be given to any contractual templates used by the User;
j) Contract - facial recognition search contract concluded between the User and EYEMATCH AI using the services of the intermediary - LENSO AI S.A. via the functionality provided on its Website;
k) Pricing - an appendix to the Terms specifying the current Fees, which may include a detailed description of the elements comprising the Service; a change in the Pricing does not affect the Agreements and Contracts currently in force;
l) Fee – the remuneration payable for the use of paid options of the Service, as specified in the Pricing; the Fee may be paid through the payment options available in the system or according to the rules separately agreed with LENSO AI;
m) Billing Period – the time period specified in the Pricing for which the Fee is due;
n) SLA – a provision of the Terms specifying the level of Search service declared by LENSO AI;
o) Consumer- a natural person who is acting for purposes which are outside his business, trade or profession;
p) Website - the search service provided by LENSO AI at https://lenso.ai and a service providing intermediation in the conclusion of Contracts;
q) Confidential Information – non-public, economically valuable technological, technical, IT, legal, financial or organizational information concerning the Service or the Parties constituting a business secret within the meaning of Article 11(2) of the Polish Act of 16 April 1993 on Counteracting Unfair Competition.
r) API - application programming interface that allows the User to automatically search for images through the LENSO AI’s and EYEMATCH AI’s index
s) Research Mode - Additional functionality of the Service enabling users to obtain more search results in people and duplicate categories.
1. The object of the Search service is the operation of an image search engine available at https://lenso.ai which, for each file in graphical format or a text extract, returns results in the form of similar or related images. Similarity or relatedness is evaluated in five categories:
a) Related – category that returns results based on a photo correlation or a text extract;
b) Similar – category that returns results based on photo similarity;
c) Duplicates – category containing duplicates of the image that is the basis of the search.
2. The object of the People search service is the operation of a facial recognition search engine provided by EYEMATCH AI, which for each photo of a face returns results based on an assessment of the similarity of the face depicted in the photo. The User may conclude the Contract for People search service through the Website.
3. The search does not include websites accessible after logging in and content published on social media websites. The absence of an image published on the Internet among the search results does not constitute grounds for considering that the Service has not been performed properly.
4. Images are displayed by the search engine with links to the source pages where they are published for the moment the image is indexed, which need not be the same moment as the search. Searches conducted at different times for the same image may return different results.
5. The Service is provided “as is,” without warranty of any kind. Search results are indicative and should not be considered definitive. Without limiting the foregoing, we explicitly disclaim any implied warranties of merchantability, fitness for a particular purpose which is at any time decided independently by the User, accuracy, timeliness, truthfulness and completeness of any kind. The assessment of the suitability of the results for intended purpose may not affect the assessment of the quality of the Service provided. This can not be the sole reason for a complaint. Search results should not be the sole basis for any decision, including, in particular, decisions of a business, investment or legal nature.
6. The Service is not provided for Users who are not at least 18 years old.
7. LENSO AI is continually developing new technologies and features to improve the Search service. Accordingly, LENSO AI reserves the right to add or remove certain features and functionalities anytime.
1. LENSO AI acts as an intermediary between the User and EYEMATCH AI for the provision of People search services (LENSO AI does not perform any facial recognition activities, it is performed by EYEMATCH AI entirely).
2. People search category is territorially limited (it is not available worldwide). EYEMATCH AI does not conclude any People search service contracts in countries or regions where the use of this type of service is not legally permitted (or for residents for those countries or regions), this includes for example EEA countries, the UK, Argentina, the state of Illinois in the USA.
3. In order to provide People search service by EYEMATCH AI, LENSO AI collects a photo from the User. The photo is collected on the basis of the User's explicit, personal, voluntary consent given through the relevant functionality provided on the Website (which means the Personal Data is to be processed on the basis of the consent given).
4. Before the User can submit an image on the Website, he/she is required to give the necessary consents following:
a) the transfer of the photo to EYEMATCH AI; the consent must be explicit, personal and voluntary;
b) assuring that the photo features only his or her image and the User is aware that stealing someone's image may be a criminal offense;
c) is older than 18;
d) use of the Service (including sending a photo to the country of EYEMATCH AI headquarters) is not prohibited in its country of jurisdiction on the date of use.
5. If the User does not select all the consents, he/she will not be able to use the Service. Above indicated consents may be withdrawn by the User anytime.
6. LENSO AI sends a photo given by the User to EYEMATCH AI. EYEMATCH AI performs its contract with the User using its technology. . Search results (made by EYEMATCH AI) are transmitted to LENSO AI and displayed on the Website. The results are visible only for the User performing the search.
7. LENSO AI has performed an audit of the EYEMATCH AI’s Personal Data protection solutions and analyzed its internal documents in this regard, concluding that the personal data provided (if any), will be duly secured. LENSO AI performs tests and audits of the EYEMATCH AI’s security measures for the Personal Data periodically.
8. LENSO AI does not process Users' Personal Data in any other way than to act as an intermediary between the User and EYEMATCH AI. In this connection, it should be pointed out that the photo provided by the User will not be the subject of any technological operations performed by LENSO AI other than its transfer to EYMATCH AI on the basis of the consent given by the User or its later display on the Website but visible only to the User.
9. LENSO AI does not sell, share or transfer your photo to anyone other than those indicated in this Privacy Policy.
1. The guaranteed level of Search service provision is determined by the percentage of availability of the Search service during the calendar month and is as follows:
a) for services provided free of charge – 95%,
b) for services provided for a Fee – 98%.
2. The above do not include People Search engine as it is performed by other provider. 3. The above values do not include previously announced technical interruptions lasting no more than one business day.
1. The Service is available at https://lenso.ai.
2. In order to use the Service correctly, the User must have a device that meets at least the following requirements:
a) has access to the Internet;
b) a correctly configured Firefox, Google Chrome, Opera or Safari web browser in its latest version, accepting cookies.
3. The use of the paid options of the Service referred to in § 7 additionally requires the creation of a User Account referred to in § 8, and therefore, having an active e-mail address. When using “Buy as a guest” option, a User Account is automatically created when payment is made at the email address provided when processing the payment.
1. The Service is offered in four options, described in this paragraph. Three of which are chargeable to the User and their activation requires payment of the Fee for the selected Billing Period. Payment for the selected option will be renewable depending on the chosen time form (monthly or annually). The purchase of a subscription constitutes an offer by the User to the LENSO AI to conclude a contract. The User shall make payment via an external payment system (payment intermediary - Paddle.com Inc 3811 Ditmars Blvd #1071 New York, 11105-1803 Astoria, United States).
a) FREE – basic Service, free of charge, available to a User with an Account or not logged in, intended for use only by individuals for non-commercial purposes; returns a certain number of results as blocked; ads may be displayed to the User;
b) STARTER – Service paid according to the Pricing, under which it is possible to unblock up to 50 blocked results during the Billing Period; other functionalities are described in detail in the Pricing; ads are not displayed to the User;
c) PROFESSIONAL – Service paid according to the Pricing, under which it is possible to unblock up to 500 blocked results during the Billing Period, and export search results to a CSV file; ads are not displayed to the User;
d) DEVELOPER – Service paid according to the Pricing, under which it is possible to unblock up to 5,000 blocked results during the Billing Period, and export search results to a CSV file; ads are not displayed to the User;
2. The Professional and Developer Service options include Research Mode. The Service Provider does not guarantee this functionality, either in terms of obtaining more results or its usefulness in achieving the desired goal. The Research Mode service is offered as is. Failure to find more results in Research Mode, the usefulness of filters, and/or the achievement of any goal using this functionality cannot be the basis for a complaint.
3. The DEVELOPER variant of the Service (described in § 7 sec. 2 point d of these Terms and Conditions) allows access to the Service API upon meeting additional requirements (acceptance of the API agreement). The Service Provider may impose limits on the use of the API Service. The User agrees to comply with these limits. LENSO AI and EYEMATCH AI provide support for the API only. Any integration with the User’s systems remains User’s responsibility. By accepting these Terms, User confirms that he/she possesses the technical support and necessary knowledge to use the API.
4. The usage limit of the API is up to 5000 calls per month. Every call returns 20 images. The base usage limit of the API is 1000 calls. When the mentioned limit of 1000 calls is used up, the User may request more calls (up to 5000 calls) by using the functionality available in the User Panel in the “API” tab. After using the functionality the User needs to fill the “Request more API calls” Form. The access to calls in excess of the basic limit of 1000 may be blocked for any User in the event of suspicion against its use that is inconsistent with these Terms, because being considered harmful to LENSO AI or for any other reason stated by LENSO AI. The User is not entitled to any payment refund due to the negative decision on the User’s request to unblock calls over the basic limit of 1000.
5. The User may request an increase in the calls limit beyond 5000 by the LENSO AI’s express consent. The limit of searches can be increased beyond 5000 per month after meeting additional, individually agreed conditions. To seek mentioned approval, the User shall contact LENSO AI via available contact form or email message. LENSO AI’s express consent mentioned above may be withdrawn by LENSO AI anytime. The User is not entitled to any payment refund due to the negative decision on the User’s request to unblock calls over the limit of 5000.
6. Option of the Service described in § 7 par. 1 (d) of these Terms shall allow the use of API after meeting additional requirements (accepting the API Agreement). The Company may impose usage limits on the API. The User agrees to abide by these limits.
7. The use of paid service options is available after payment is made through an external payment system. The user can make a payment before or after creating a User Account. However, access to additional features (available after payment) is only possible within the User Account service. If the user makes a payment before creating an account, the account is automatically created using the email address provided during the payment process.
8. Described above paid options of the Service may differ in additional functionalities. The current list of functionalities is each time described in the Pricing. LENSO AI reserves the right to change the prices of the Service at any time, including those previously offered free of charge. If the price changes during the User's Billing period, the same amount originally paid for the first Billing period is charged at the time of renewal.
9. In order to secure processing of online payments of Users, LENSO AI uses the services of payment intermediary. The payment intermediary shall be solely responsible for processing and handling of payments as well as related faults.
10. During the billing period, the User may change their subscription plan. In such a situation, if the User switches from a cheaper plan to a more expensive one, they will be immediately charged the full amount of the more expensive subscription. The new billing period begins from the moment the plan is changed. The User will not be refunded for the cheaper plan they used before the change. This rule also applies in cases where the upgrade is made unintentionally, including by mistakenly clicking the upgrade button — in such situations, the amount paid for the higher subscription plan is also non-refundable.
11. The number of results to unblock within the available limit is calculated by the LENSO AI on the basis of data coming directly from the Website. It is not possible to transfer unused unblockings to the next Billing Period or to increase the limit without changing the Service option at the same time.
12. The license is granted only to the extent that it is necessary for the use of the Service and for the duration of the Agreement. You are prohibited from sublicensing, reselling, or distributing the license.
13. Termination of the Agreement in the FREE option may take place at any time and is effective upon the User’s deletion of the User Account or cessation of use of the Service.
14. In the event that the User does not make use of the unblocking of results in the first month or the first year of use of the Service (depending on the time option chosen) and does not have any active Alert set up within 14 days of payment, the User has the right to rescind the Agreement by submitting a declaration of rescission by clicking on the button provided in the User Panel. The User loses the right to rescind the Agreement in the event that he or she has used the unblocking of results or has any active Alert on his or her User Panel.
15. The User may submit a declaration of termination of the Agreement by clicking on the unsubscribe functionality provided on the User Panel. Once the declaration has been made, the Agreement is terminated at the end of the last day of the Billing period.
16. If the User declares the termination of the Agreement by clicking on the unsubscribe function in the User Panel in a situation where the User has funds in his User Account to use the Service for a period exceeding the current Billing period, the funds are not refunded to the User. The Agreement shall be terminated on the last day of the current Billing period.
17. If the User intentionally circumvents or manipulates the search limit in any way, the User will be considered in violation of these Terms and may be required to pay an additional Fee.
18. LENSO AI reserves the right to give notice of termination of the Contract by means of an appropriate statement via email in the following cases:
a) when the User fails to pay the Fee or perform activities described in par. 4 sec. 10;
b) when the User's activity is manifestly unlawful;
c) when the User uses the Service in a way that causes disruption or danger to the Website;
d) the User has not provided their data or has provided false data which makes it impossible to provide them with the Service.
18. Despite termination of the Agreement by the Service Provider, the User is obliged to pay the Service Fee owed for use of the Service. The fee will be calculated by LENSO AI.
19. Each User who has not purchased the paid subscription variant may set up a maximum of 3 alerts in his/her account. If, after setting up these alerts, the User subscribes and then cancels the subscription, all the alerts set up (including those set up within the use of the Service in the FREE variant) will be removed from the User's Account at the end of the billing period. In such a situation, the User loses the possibility to set up 3 free alerts again. If an alert is set up, an email will be sent to the User when the system finds new results. This email will contain a link to view the alerts and new results in the User's Account related to the created alert. This link is universal, which means that any person who has the link will be able to view the alerts and results of the User who was the addressee of the email in which the link was originally placed.
1. LENSO AI’s duty to meet the guaranteed level of Search service is regulated in sec. 5 concerning SLA. Failure to meet the guaranteed level of Search service does not constitute improper performance of the services or its (even partial) non-performance.
2. Links to source pages displayed by the Service allow you to leave the Website. The linked websites are not under the control of LENSO AI and LENSO AI is not responsible for the content of any website to which any link is placed on the Website. The provision of a link does not constitute an endorsement of the content of a particular site by LENSO AI. You agree that your use of third party sites and resources, information, data, advertising, products or other materials available on or through the Website at your own risk.
3. To the extent permitted by the applicable law, LENSO AI shall not be liable for any incidental, special, exemplary or consequential damages, including loss of profits or data or goodwill, service interruption, computer damage, system failure, or the cost of substitute services arising out of or in connection with these terms or from the use of or inability to use the service, whether based on contract, tort (including negligence), warranty, product liability, or any other legal basis, and whether or not LENSO AI has been informed of the possibility of such damage. To avoid any doubt, in any case LENSO AI shall not be liable for:
a) subjectively assessed lack of similarity between the image for which the search is conducted and the returned results;
b) return of results that violate the law;
c) any damages resulting from the unsuitability of the search results for the User’s intended purpose;
d) content entered into the system by Users, in particular photos for which a search is conducted;
e) any damage resulting from the User’s failure to comply with the provisions of sec. 8, in particular for loss of access to the User Account;
f) for the lost benefits of the User or any other entity;
g) from any claims or actions of third parties;
h) in an amount greater than the sum of the Fees actually paid to LENSO AI for the last month before the damage has occurred;
i) for delay, non-performance or inadequate performance of the Service when such delay, non-performance or inadequate performance is due to a force majeure event, i.e. events beyond the control of the Parties, in particular disasters, wars, cyber-attacks (including DDoS).
1. The User is obliged to pay the Fee and by accepting this obligation expressly authorize LENSO AI or its third-party payment intermediary to charge for the Service. The User is obliged to immediately update the data necessary for their identification and billing purposes. In the event of a change in data requiring such updating, in case of doubt, the term “immediate” shall be read as up to 7 days.
2. Due to the use of the Service, Users may upload files in graphic format or enter text excerpts (hereinafter: Content). By submitting Content, the User represents and warrants that:
a) he/she is the owner of the uploaded Content or has obtained the rights to it in a legal manner (it is not applicable for short text phrases and words that are not the subject to copyrights);
b) publishing and using the Content does not violate the rights of third parties, including privacy rights, publicity rights, copyrights, contractual rights, intellectual property rights or any other rights of any person.
3. Accordingly, the User grants LENSO AI a non-exclusive, royalty-free license, unlimited in territory, to process (including but not limited to: use, modify, delete, add and reproduce) such Content to the extent necessary to provide the Service.
4. The User is obliged to use the Service and the User Account in a manner that does not violate the applicable laws, public morals and rules of social intercourse, and for civilian purposes only (acceptable use). In particular, it is prohibited to:
a) search for pornographic content;
b) uploading or searching for content depicting a child;
c) search for content containing violence or cruelty to animals; promotes crime, fascism or racial superiority policy or/and incites racial, ethnic, religious hatred and violence;
d) use of the Service in preparation for the commission of a criminal offense;
e) provide or transmit within the Service any content of an unlawful nature, in particular content that violates the intellectual property rights of third parties or their personal rights, is contrary to public morality or otherwise violates the law;
f) research or identify any individuals known to be residing in the State of Illinois, U.S.A., the United Kingdom or The European Economic Area.
5. LENSO AI objects to the use of the Service in a manner that violates the rights of others, in particular, in the situations referred to in § 10 (4) of these Terms. For this purpose, LENSO AI continuously cooperates with law enforcement authorities in the detection of offenses and conducts activities to monitor the activities of the Service, inter alia by: responding to signals of violations of the Terms and using high - tech software to detect illegal content searches.
6. The User agrees that he/she will not modify, disassemble, decompile, prepare derivative works of, reverse engineer or otherwise attempt to gain access to the source code of the Service.
7. The User is obligated to use the Service in accordance with their option of access, among those described in sec. 7, and to refrain from actions aimed at gaining more access than the Agreement provides or coming into possession of information not intended for them, such as other Users’ data. In particular, the User is not entitled to use the program code underlying the Service, including that obtained through reverse engineering, in such a way as to make it part of another computer program or IT solution. This also applies to any action taken through others, including persuasion, encouragement, guidance or other assistance, sharing access in violation of these Terms, or otherwise facilitating the infringement of LENSO AI’s rights by another person.
8. The User has no right to transfer the rights or obligations under the Agreement in whole or in part to other persons, without the prior consent of LENSO AI. LENSO AI, after informing the User via the User Account or other contact information, may transfer the rights or obligations under the Agreement to related entities, in particular subsidiaries or parent companies, to which the User hereby consents.
1. The User is responsible for access to and use of the Services (including acts and omissions) by persons whom the User has authorized to access or use the Service or to whom the User has provided authentication credentials on the User Account.
2. The User shall be liable for the acts or omissions of persons who accessed the User Account using the User’s authentication credentials, including if such persons were unauthorized by the User.
1. LENSO AI provides additional technical support services under the terms specified in the Pricing. The application form is available as a functionality on the Website.
2. LENSO AI makes every effort to ensure the Users’ uninterrupted use of the Website. To this end, it carries out, in particular, maintenance work on the system on which the Website runs, updates its security, fixes bugs and improves the user experience. Therefore, changes may appear in the interface of the Website that affect the use of the Service, to which the User agrees.
1. The rules for the processing of personal data in connection with the performance of the Search services are governed by the Personal Policy available at https://lenso.ai/legal/privacy-policy.
2. The rules for the processing of personal data in connection with the performance of the People search services are governed by the EYEMATCH AI’s Personal Policy.
1. LENSO AI objects to the use of the Search Engine in a manner that violates the rights of others, in particular in the situations referred to in § 10 (4) of the Terms. For this purpose, LENSO AI continuously cooperates with law enforcement authorities in the detection of offenses and conducts activities to monitor the activities of the Users, inter alia by: responding to signals of violations of the Terms and using software to detect illegal content searches.
2. LENSO AI provides a form for reporting of alleged copyright infringement at: Digital Services Act (lenso.ai).
3. If LENSO AI becomes aware of any information giving rise to a suspicion that a criminal offense has been, is being or may be committed, it shall immediately inform the necessary law enforcement authorities and provide them with all available information on the subject.
4. LENSO AI offers an Opt-Out form that allows users to request the removal of their faces and images from the index. LENSO AI reserves the right to request proof of ownership of the image or, in the case of faces, verification that the face belongs to the user. The form is available without logging in.
5. The forms indicated above are available without logging in.
1. The Parties undertake to maintain indefinitely the confidentiality of any Confidential Information they come into possession of in connection with the Agreement. This obligation extends to all persons and entities acting for or on behalf of the User, under formal or actual authority, including entities external to the User.
2. The obligation of confidentiality set forth in this section shall not extend to information that:
a) were or have become generally known, without violation of these Terms, the Agreement or applicable law;
b) were obtained by a Party in accordance with the law and its obligations before obtaining the Confidential Information in question from the other Party;
c) were disclosed on the basis of the other Party’s prior express consent, to the extent and to the entities specified in that consent.
4. The obligation of secrecy shall be revoked if a Party receives a binding order from an authorized public authority to disclose Confidential Information under applicable law. The disclosing Party is obligated to inform the other Party in advance of the updated obligation to disclose, unless precluded by law. Only such part of the Confidential Information as is necessary for the proper performance of the legal obligation shall be disclosed. For the remaining part, the obligation of secrecy shall remain in force.
1. Any dispute arising out of or in connection with the Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.
2. The seat of the arbitration shall be Singapore.
3. The Tribunal shall consist of 1 arbitrator.
4. The language of the arbitration shall be English.
5. Any Party that intends to file a claim shall first notify the opposing Party in writing of such intention and describe in such notice, with reasonable particularity, the nature and basis of such claim and the total amount of the claim. Within thirty (30) days of receipt of such notice, the Party receiving the notice of claim shall provide a written response that sets forth its position on the claim in reasonable detail. If the Parties are unable to resolve the dispute arising from the claim through good faith negotiations within thirty (30) days of the written response, either Party may initiate binding arbitration in accordance with the terms set forth below.
6. Every User by agreeing to this arbitration agreement is giving up his/her right to take any legal action in court.
7. Separate and apart from the agreement to arbitrate set forth above, the Parties hereby independently waive any right to bring or participate in any class action in any way related to, or arising from, this agreement.
1. The Service Provider has the right to amend the Terms and Conditions and appendices at any time. The User will be notified of any amendments to the Terms and Conditions via a message posted on the User Account with a function to accept the new version.
2. The Terms, together with its appendices constituting an integral part thereof, shall, as of the date of its entry into force, supersede all previous contractual models of LENSO AI and, unless otherwise expressly provided in the Agreement concluded with the User, shall govern the entire relationship between the Parties.
3. If any provision of the Terms is found to be invalid, ineffective or unenforceable, in whole or in part, the validity, effectiveness or enforceability of its remaining provisions shall not be affected.
4. Unless the provisions of the Regulations provide otherwise, the fact that LENSO AI has failed to enforce its rights under any of its provisions does not imply a waiver of its rights to further enforce the provisions of that provision.