Shipping policy
ORDER SHIPPING AND PROCESSING
To avoid delays in shipping, please make sure that all orders are placed with a correct and valid name & address. Orders placed after 2:00PM PST each day usually ship out within 3 to 5 business days.
Most orders are delivered within 2 to 5 business days from the time your order is shipped. We are not responsible for any damages or delays for any order on the part of the shipping company, but always do our best to accommodate any special shipping requests. Please inspect your package(s) carefully before signing for delivery.
Please note that we do not process or ship orders over weekends or major holidays. Please allow additional time for processing and final deliveries for orders placed over the weekend.
We offer expedited shipping services such as USPS Priority and Express Mail, and UPS Express for an additional charge. Free Shipping does not apply to expedited shipping orders.
Orders with any type of expedited shipping, high order value, different bill to/ship to addresses may have to be verified for security purposes. Please note that if your order is flagged for further verification, the date of shipping will depend on when we are able to clear your order. If you feel that your order may fall into this category, please contact us as soon as your order is placed to avoid any delays. To contact us, info@kratumz.com to our support team.
While we make a best-effort attempt to package and ship your order immediately upon receipt, we are unable to guarantee delivery on any certain date due to potential shipping carrier delivery time variances.