Nicola Palazzo

Pushing Digital Experience Beyond AI: Our Metaverse Success at Allianz Consulting Italy   In the current wave of AI enthusiasm, many emerging technologies risk being labeled as secondary or “nice-to-have.” But I strongly believe that Extended Reality (XR) and the Metaverse are strategic, long‑term enablers - not trends to be sidelined.   Our recent Metaverse Experience at the Olympic Fan Zone in Milan is a powerful proof point of what happens when innovation meets real customer engagement: ✨ 4 days of activation ✨ More than 30 experiences per hour in the Allianz metaverse ✨ An engaged team of consultants co‑creating value on the ground   This wasn’t just a playful experiment - it was a business‑relevant, scalable, and high‑impact use case, demonstrating how immersive experiences can meaningfully strengthen customer interaction, brand presence, and lead generation.   As Managing Partner at Allianz Consulting part of Allianz Services responsible for our Italy Hub, I am incredibly proud of the team that brought this vision to life Susie Heude, Oleg Vaisman, Sara Macchia, Zeno Vianini, Raffaele Del Gaudio, Mattia Sclabas Marco Lamendola. Our continued investment in XR reflects our conviction: 🔍 Immersive technologies will shape the future of customer experience 💡 They will complement AI - not compete with it 🌍 They open new paths for emotional connection, education, and engagement   We will keep exploring, investing, and delivering innovative digital experiences across the Allianz Group. The journey has only begun - and we are committed for the long run. Thank you Stefan Alexander Schmid for your continued support with this technology. Stay tuned for the next chapter! #Allianz #AllianzServices #AllianzConsulting #Innovation #Metaverse #XR #CustomerExperience #DigitalTransformation #Olympics

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Rethinking "Digital First" in Insurance: A Balanced Approach by Leslie Sapienza VP of Insurance - OSG "Digital First" doesn't mean "Digital Only" in Insurance The future of insurance communication isn't about choosing between digital and print—it's about creating the perfect blend of both. Key insights: • Print still matters: Policy documents and regulatory notices often need that tangible touch • Smart integration is key: QR codes on printed materials create seamless digital experiences • Compliance remains crucial: Many jurisdictions still require physical documentation The winning strategy? Using digital tools to enhance traditional touchpoints, not replace them. It's about meeting policyholders where they are, while maintaining trust and compliance. READ THE FULL ARTICLE HERE: https://lnkd.in/eEXc8RU9

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Mauro Signorelli, Managing Director of Trium Cyber had the pleasure of attending the Italian Insurtech Summit 2025 in Milan this week. The event brought together more than 1,500 professionals, creating an incredible forum to discuss innovation in the Italian insurance market. Italy is fast adopting digital distribution when it comes to insurance. One of the most interesting points was how the role of agents and insurance brokers is evolving – and why collaboration with carriers is more critical than ever to innovate and help close the protection gap. At Trium, innovation is in our DNA. Today, AI empowers our underwriters to ingest vast amounts of internal and external data, enabling them to focus on submissions and accounts with the strongest controls. This means faster turnaround times and superior service for our trading partners. “An interesting takeaway for me was a recent survey of university graduates, which revealed that our industry still faces challenges in attracting talent. Many respondents described insurance as boring, outdated and overly bureaucratic. In my experience, nothing could be further from the truth! It’s up to all of us to showcase how dynamic, inclusive, innovative, multi-faceted, rewarding and even fun the insurance industry truly is! “Mauro commented. The trip was also a great opportunity to meet with Trium’s key trading partners and reinforce our commitment to grow in Italy and across Europe by being closer to our clients and brokers through Trium Cyber Europe, our dedicated European platform. Exciting times ahead for the insurance industry – collaboration and technology will continue to shape the future but the personal relationships and connections will remain at the hear of this exciting industry. Thanks you Tiziano Migliorino for the invite. #cyberinsurance #cybercrime #triumcyber #cyberrisks Trium Cyber, Trium Cyber U.S. Services, Inc. Mauro Signorelli, Amie Watson, Dan Pasmore, Ana Lawther, James Bellamy, Lyndsey Howden ACII

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Unlocking Opportunities in the Italian Insurance Market Italy’s insurance sector is at a pivotal moment — mature in scale, yet still underdeveloped in many high-value segments. While traditional motor and life products dominate, areas such as professional lines, specialty risks, and embedded insurance remain wide open for innovation. Why now? Regulatory evolution is creating space for new distribution models, including digital MGAs and cross-border partnerships. Client expectations are shifting towards tailored, technology-enabled solutions. Underpenetrated segments present room for higher margins and differentiation. Opportunities abound for insurers, MGAs, and intermediaries who can blend local market knowledge with international best practices. From parametric products to usage-based covers, the market is ready for those who can move quickly, adapt to the regulatory landscape, and deliver value beyond price. At Cuora Assicurazioni, we see this as a call to action — a chance to bring fresh capacity, innovative underwriting, and a modern customer journey to one of Europe’s most compelling markets. The winners will be those who understand Italy’s traditions, but aren’t bound by them.

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As #TeamItaly hopes for many gold medals at the Milano Cortina 2026 Olympic Winter Games, Allianz research looks at the reasons behind Italy’s recent economic performance and the challenges ahead. Post pandemic resilience in output, employment, and trade, combined with an improved fiscal stance, has positioned Italy as a top performer among large European economies, outpacing Spain in per capita growth. Resilient exports and improving monetary and financing conditions were pivotal. In spite of trade uncertainty, Italian companies continue to do wonders. Political stability and NGEU funds pushed down financing costs for Italy and Italians. Structural challenges remain ⚠️: productivity gains are limited, demographics point to a -16% decline in the working-age population by 2050, and digitalization is still lagging. Accelerating public and private investment in digital infrastructure, energy transition, and mobility is essential to unlock long-term sustainable growth. Here's the full report: https://ow.ly/tiyL30sTltG

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Generali Insurance, a trusted name with 180 years of history and 67 million customers worldwide, faced a critical challenge: 🔹 High-volume testing of boundary conditions and variable parameters for new insurance products 🔹 Time-consuming manual data extraction required for testing These processes were not just labor-intensive—they were slowing down productivity and innovation cycles.   By implementing Robotic Process Automation (RPA), Generali successfully streamlined complex testing workflows, automated repetitive data extraction, and empowered teams to focus on higher-value tasks.   The result? Faster product cycles, improved accuracy, and significantly enhanced employee productivity.   Download the full success story to learn how Generali transformed its operations with RPA.   👉 Download Now: https://lnkd.in/gz43TZqF   #RPA #Automation #DigitalTransformation #InsuranceInnovation #Productivity #SuccessStory #ITKZ #Generali #IntelligentAutomation

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Gen AI for good: how we can apply technology to advance inclusion? This morning i had the honour to partecipate to the #webinar Allianz Beyond - Empower & Enable: Navigating Digital Inclusion and Accessibility# : an illuminated events that have delves into the impact of digital inclusion We had the pleasure to listen our Leaders and expertees that shared their knowledge and experiences in digital inclusion. Accessibility and inclusion does not only means breaking down architectural barriers but also means a practical guidance on implementing accessibility features, how create inclusive content ensuring that digital platform are accessible to everyone Allianz Trade has partnered with the pioneers at Inclusive Brains who developed #PrometheusBCI. Their ground-breaking adaptive human-machine interface harnesses multimodal gen AI to enhance autonomy for people with disabilities. Olivier Oullier, the CEO & co-founder, explains his vision, how the technology works, and the multiple possibilities it unlocks: https://ow.ly/s91i50VXFIo Allianz Trade is a #great place to work#

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Claims Revolution: how Agentic AI is transforming insurance In insurance, speed, accuracy, and compliance are not optional — they’re essential. Yet many claims departments still rely on manual work and disconnected systems. With Agentic AI, this is changing. Agents like Claims-PRO act autonomously to process, verify, and route claims with precision and full traceability, supporting human teams and ensuring compliance.

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Today we presented Generali’s financial results for 2025, which confirm the excellent start of our strategic plan “Lifetime Partner 27: Driving Excellence”. Once again, we achieved record figures both in the Operating Result and in the Adjusted Net Result, supported by the outstanding performance of Property & Casualty, by best-in-class Life net inflows, and by the increasing momentum of Asset & Wealth Management. I am equally pleased with the strong progress we made across the three strategic foundations of the plan - our People, Artificial Intelligence & Data, and Sustainability. Building on this impressive delivery and our very strong capital position, we are proposing a dividend of 1.64 Euro per share, almost 15 percent higher than the previous one, and we will also submit to the vote of our investors a 500 million euro share buyback, to be implemented this year. As we navigate a world of increased geopolitical complexity, we maintain our full focus on the execution of our plan and the achievement of its targets, and we are fully confident in our ability to do it, just as we did for our three previous strategic cycles. I warmly thank all our colleagues and agents, the key foundation of the success of our Group, for their great work, and we look forward to creating even greater value for all our customers and stakeholders, together! #GeneraliResults #LifetimePartner27 #DrivingExcellence

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Transforming Claims Management through Telematics: Download #OCTO’s new eBook! Commercial auto #insurance is undergoing a deep transformation. In the new OCTO eBook, created in collaboration with Matteo Carbone and the IoT Insurance Observatory, we explore how telematics is reshaping claims management — enhancing efficiency, transparency, and profitability. With ready-to-implement, end-to-end telematics solutions, insurers can: ✔️ Detect accidents in real time ✔️ Reconstruct crash dynamics with accuracy ✔️ Identify and prevent fraudulent claims A data-driven, #AI-powered approach that simplifies processes, reduces costs, and creates a real competitive advantage. 🎯 Want to learn more? 👉 Download the full eBook and discover how telematics can transform your claims operations — from detection to settlement — driving smarter, faster, and more profitable decisions: https://lnkd.in/d9xVXwXw Sedgwick #OCTOINSIGHT #OCTOeBook #AI #IoT #Insurtech #ClaimsManagement #MobilityData

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Sedgwick’s partnership with OCTO leverages advanced telematics and automated claims management to address profitability challenges in commercial auto insurance. The solution is engineered for simplicity, scalability, and rapid deployment, delivering measurable financial and operational benefits for fleet operators, food delivery services, electric vehicles, and motor insurance companies. #ClaimsInnovation #CommercialAuto #Telematics #OCTOTelematics https://lnkd.in/ed3Ge_5w

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🇮🇹 𝐂𝐢𝐚𝐨 𝐀𝐦𝐓𝐫𝐮𝐬𝐭! 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐜𝐲𝐬𝐦𝐨 𝐟𝐚𝐦𝐢𝐥𝐲! 🥳 We’re excited to welcome AmTrust Assicurazioni S.p.A., a trusted specialist insurer in Italy, to the #cysmo community! AmTrust is known for its strong expertise in liability and growing cyber portfolios – and is now expanding its capabilities with cysmo’s Outside-In Scanning Technology, providing real-time insights into external cyber exposures across the Italian market. 🔍 𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐭𝐡𝐢𝐬 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐬𝐨 𝐬𝐩𝐞𝐜𝐢𝐚𝐥: + Real-time cyber risk visibility for underwriters, brokers, and clients + Support for more data-driven, transparent underwriting decisions + ✨A powerful additional layer: assessing the financial impact of cyber risks through cysmo’s Financial Loss View – helping AmTrust and their business clients understand not only technical vulnerabilities, but also the potential financial consequences of a cyberattack. 📣 “𝘐𝘯 𝘵𝘰𝘥𝘢𝘺'𝘴 𝘥𝘺𝘯𝘢𝘮𝘪𝘤 𝘤𝘺𝘣𝘦𝘳 𝘭𝘢𝘯𝘥𝘴𝘤𝘢𝘱𝘦, 𝘤𝘭𝘢𝘳𝘪𝘵𝘺 𝘢𝘯𝘥 𝘱𝘳𝘦𝘤𝘪𝘴𝘪𝘰𝘯 𝘪𝘯 𝘳𝘪𝘴𝘬 𝘢𝘴𝘴𝘦𝘴𝘴𝘮𝘦𝘯𝘵 𝘢𝘳𝘦 𝘦𝘴𝘴𝘦𝘯𝘵𝘪𝘢𝘭 𝘵𝘰 𝘱𝘳𝘰𝘵𝘦𝘤𝘵 𝘰𝘶𝘳 𝘤𝘭𝘪𝘦𝘯𝘵𝘴. 𝘛𝘩𝘪𝘴 𝘱𝘢𝘳𝘵𝘯𝘦𝘳𝘴𝘩𝘪𝘱 𝘦𝘯𝘢𝘣𝘭𝘦𝘴 𝘶𝘴 𝘵𝘰 𝘦𝘭𝘦𝘷𝘢𝘵𝘦 𝘤𝘺𝘣𝘦𝘳 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘵𝘰 𝘢 𝘯𝘦𝘸 𝘭𝘦𝘷𝘦𝘭.” - Chiara Gatti, Head of Cyber & Property Business Development at AmTrust We’re proud to support AmTrust in empowering Italian businesses with clearer cyber insights and financial impact awareness – to make smarter decisions in a complex risk environment. Benvenuti, AmTrust! Let’s move cyber forward – together. More about: AmTrust 👉 https://lnkd.in/edqGJS4w cysmo®👉 www.cysmo.eu #CyberInsurance #Insurtech #AmTrust #cysmoPartnership #NewClient #CyberRiskRating #FinancialLoss #Italy #RiskManagement #OutsideIn

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A powerful partnership with huge potential for the industry. Enkefalos Technologies and SynsureTech are bringing together complementary strengths to help insurers modernize underwriting, enhance claims operations, and adopt secure, enterprise-grade AI with confidence. Exciting to see collaboration like this pushing insurance innovation forward. 👏🤝 Vinayak Kadam, Harsha Inamdar

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👏 Great illustration of what can be a strong & concrete AI collaboration between #Mistral and one of our key partners - Stellantis 💡 For any emerging tech trends, there is always a debate between being: 1. being agnostic and managing an intermediate "layer" to interconnect with different competitors in the same place - usually and a more secure option, but also more expensive in the long term and, very often, limiting the impact of the usecases. 2. entering into a full & deep collaboration with one leader - usually much more efficient in the short-term, but requiring the ability to plan in advance an some alternative exit scenarios -just in case- and a real top-down approach to make sure all units of the company are embracing technology through this selected partner. ☑️ There no good or bad option, but the choice has to be carefully made depending on the company's strategy, organisation and long-term objectives. cc Sonia REKIK Justine Ortel Jörn Dickmann

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thanks to ASEFIBrokers for this article. Welcome to the new era of insurance underwriting! For many years now, I have been bringing technology to serve one of my greatest passions: insurance bonds. We have automated all processes and information flows to support the companies and underwriters that assist us in their evaluations and decisions. Through our platform, the bureaucracy of our sector has DISAPPEARED; we no longer waste time writing emails and dedicate our time to performing for those who support us. We have elevated underwriting to a higher level, using official data sourced from public records. To start working on a request, we only need a tax ID, which initiates the entire work process and provides underwriters with everything they need. With this technological infrastructure, everyone has full control of the data, and transparency reigns supreme. Thanks to Credeq for believing in this digital transformation project, which will allow all operators, even the smallest ones, to connect with the global insurance market. Thanks to everyone who supports CWI Surety Coverholder #Surety #DigitalUnderwriters #SuretyBlockchain #SuretyMGU

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Italy is one of the European countries most exposed to #natcat risks, a challenge compounded by one of the lowest levels of protection - the gap between total economic and insured losses is at 78%, compared to 46% in France and 57% in Germany. There is a lot more to do to prevent, mitigate and adapt to risks like flood and landslide. Nonetheless the introduction of the new #natcat law in Italy is a significant step in the right direction. Read my recent article in Milano Finanza for more details.

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Italian Insurtech Awards 2025: The Projects Shaping the Future of Insurance The Italian Insurtech Awards 2025 spotlighted transformative projects redefining insurance products, services, and customer experience. Read more: https://lnkd.in/dhyn6YFQ #finance #markets #banking #fintech #crypto #DailyDrops

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