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Voice assistants feel simple. The AI behind them is anything but. Every time a customer interacts with a voice assistant, multiple AI systems collaborate in real-time. - Speech recognition converts voice into text. - Natural language processing understands intent and context. - Machine learning improves accuracy with every interaction. - Deep learning helps detect tone, sentiment, and nuance. This same stack is now reshaping how insurers handle calls across claims, service, and renewals. - Instead of menu-driven IVRs, insurers can understand why a customer is calling. - Instead of reacting late, teams can spot risk and intent early. - Instead of sampling calls, leaders can learn from every conversation. Convenience is no longer the goal of voice AI. It is evolving into a fundamental component of operational intelligence and customer experience. Read more on the AI technologies behind voice assistants: https://shorturl.at/UNMgd #VoiceAI #AIinInsurance #InsuranceCX #ConversationalAI #CustomerExperience

Most insurers don’t have a customer insight problem. They have a listening problem. Every insurer captures thousands of customer conversations across sales, claims, service, and renewals. Very few truly listen to what those conversations are saying. Hidden inside them are signals that decide renewal success, claims satisfaction, agent effectiveness, and compliance risk. Most of this insight never reaches the teams that can act on it. AI-powered customer insight tools change that by analyzing every interaction and turning conversation data into action. What insurance teams gain is clarity at scale • A real understanding of customer intent and sentiment • In-the-moment guidance for agents during live conversations • Early warnings for churn, dissatisfaction, and compliance gaps The impact shows up quickly. Conversations improve. Claims move faster. Renewals rise. Compliance becomes continuous instead of reactive. This is not about replacing people. It is about helping insurance teams make better decisions consistently. If your insights still come from surveys and sampling, you are already behind. Read the full breakdown on AI-powered customer insight tools here: https://shorturl.at/uLFb2 #Insurance #InsurTech #AIinInsurance #CustomerInsights #InsuranceCX #ContactCenterAI #ConvinAI

𝐈𝐧 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞, 𝐭𝐡𝐞 𝐦𝐨𝐦𝐞𝐧𝐭 𝐨𝐟 𝐭𝐫𝐮𝐭𝐡 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐡𝐚𝐩𝐩𝐞𝐧 𝐚𝐭 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞. This was a sharp point raised by 𝐒𝐡𝐚𝐦𝐢 𝐊𝐚𝐩𝐨𝐨𝐫, 𝐒𝐕𝐏, 𝐌𝐚𝐠𝐦𝐚 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞, during our closed-door leadership discussion in Mumbai. A customer may buy a policy today. But they might only experience its value years later. That gap matters. During that period, insurance brands have a choice: Disappear after the sale. Or stay engaged and relevant. As discussed on the panel, engagement in insurance cannot stop at conversion. It has to help customers understand: What their policy covers. What options do they have as life changes? And how being a customer creates long-term value. This is where presales, onboarding, and ongoing communication start to merge. 🎥 Sharing a short clip from the discussion below.

𝐏𝐫𝐞𝐬𝐚𝐥𝐞𝐬 𝐢𝐧 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐢𝐬 𝐝𝐨𝐢𝐧𝐠 𝐭𝐨𝐨 𝐦𝐮𝐜𝐡 𝐚𝐭 𝐨𝐧𝐜𝐞. This insight came up during our closed-door insurance leadership discussion in Mumbai. Presales teams today are expected to do everything: Understand intent. Choose the right channel. Time follow-ups perfectly. And still deliver a high-trust buying experience. None of this is about effort or skill. It’s about scale. As volumes grow, some decisions repeat hundreds of times a day. Others still need human judgment. That’s where the question shifts from people vs AI to ownership. 𝐖𝐡𝐞𝐫𝐞 𝐬𝐡𝐨𝐮𝐥𝐝 𝐀𝐈 𝐟𝐢𝐫𝐬𝐭 𝐭𝐚𝐤𝐞 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐢𝐧 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐩𝐫𝐞𝐬𝐚𝐥𝐞𝐬? 👇 Vote below.

From a closed-door insurance leadership discussion hosted by Convin in Mumbai. One question kept coming up in the room: Are customers actually ready to trust AI-led advice? The answer from leaders in the room was consistent. Customers don’t resist AI. They resist being misled. When expectations are clear, disclosure is upfront, and the experience feels guided, trust builds faster than many teams expect. The bigger hesitation is often internal, not customer-led. If AI is already shaping how insurance is discovered, explained, and followed up, the real question is not if customers will trust it. It’s whether organisations are ready to deploy it transparently.

Everyone says “AI is everywhere,” but that line is too vague to act on. The real question is: where exactly is AI already touching your day and your customer journey, and where are you still running manual? This carousel walks through concrete examples of AI in everyday life, then zooms into what the same patterns look like inside a contact center. If you are building your AI roadmap for 2026, this is a simple way to structure the conversation with your team. Read more about the 10 common examples of AI in 2026 here: https://shorturl.at/eYHsY

Insights from a closed-door insurance leadership panel hosted by Convin in Mumbai. A recurring theme from the discussion was not whether AI belongs in insurance. It was how it shows up. As Gaurav Saxena, Gaurav Roy, and Shammi Kapoor discussed, customers are not resisting AI itself. They resist experiences where intent is unclear and decisions feel hidden. In insurance, trust is built long after the policy is sold. Through follow-ups, service interactions, and moments when the customer needs clarity. That is where AI either strengthens confidence or quietly erodes it. The panel was clear. AI works when it supports continuity, guidance, and transparency. Not when it is used to push outcomes faster. Book a demo to learn more - https://bit.ly/4svChcw

In insurance, what does sales look like when customers research first and AI supports the journey? In this clip, Gaurav Saxena, Chief Distribution Officer at Aditya Birla Capital, shares a sharp take. We are at the cusp of a big shift in how customers buy and how sales teams create value. The real transition is not tools. It is the mindset. What part of the insurance sales journey do you think needs the biggest shift right now? #AIInInsurance #InsuranceSales #InsuranceLeadership #DigitalDistribution #CustomerExperience #EnterpriseAI #ConversationIntelligence #Convin

It’s been a few weeks since our closed-door insurance leaders’ discussion, and these takeaways still stand out: 1. AI-led presales is moving from manual follow-ups to orchestration 2. ROI is the real bar, speed to lead, qualification, and productivity 3. Trust matters, compliance, safeguards, and humans in the loop Thank you to the leaders who shared their perspectives with clarity and honesty. The conversation continues, and we will keep bringing the industry together around what’s next. Book a demo with us to know how you can leverage AI in your processes. https://bit.ly/3Ls1a86 #ConvinAI #InsuranceLeadership #AIPresales #BFSIEvents #IndustryConversations #LeadershipDialogue #EventRecap #InsuranceInnovation