TO FILE A COMPLAINT

Important

We invite you to consult the “Contact us” section if you wish to request information, a document or information related to a claim or share comments.

What is a complaint?

A complaint expresses a concern or dissatisfaction with our services or a product we offer, and indicates your expectation that we take steps to resolve the issue.

Please be assured that every complaint we receive is handled promptly, fairly and as quickly as possible.

To learn more about our complaints handling process, please refer to the Summary of our Complaint Handling Policy.