Refund policy

Return & Refund Policy

Hyper Cyber

Returns at a Glance

30-day return window from delivery
Return approval required — we’re happy to help start the process
Systems must be returned in original, unmodified condition
Please keep original packaging for safe returns
Any shipping damage or defects must be reported within 5 days
After the return window, we support you through warranty service

See full Return & Refund Policy below for details.

At Hyper Cyber, we take pride in building and testing high-quality custom computers. Our return policy is designed to be fair, transparent, and customer-friendly, while ensuring our systems are handled properly.

Because our products are professionally assembled and configured, returns are subject to the conditions outlined below.

Return Window

We offer a 30-day return window starting from the date your order is delivered.

Return requests must be submitted within 30 days of delivery
All returns require prior approval from Hyper Cyber
Items sent back without authorization may not be accepted

How to Request a Return

Before returning any product, please contact our customer support team.

📧 Email: info@hypercyber.com
💬 Live Chat: Available on our website
📞 Phone: 855-674-9737

To request a return, we ask that you provide:

Your order number or proof of purchase
A brief explanation of the return request
Clear photos of the computer, including:
- Exterior of the case
- Interior components
- Packaging (if available)

Photos are required for condition verification, insurance, and safe return approval.
Once reviewed, we will provide return approval and detailed instructions.

Return Eligibility & Condition Requirements

To be eligible for a return, the system must be returned:

In original condition, as it was shipped
With all original internal components installed
Free from physical damage, liquid damage, electrical damage, or misuse
Without missing, substituted, or altered parts

All systems are documented and recorded by configuration and serial numbers prior to shipment.

Opened, Modified, or Disassembled Systems

Returns are not eligible for systems that have been:

Opened or disassembled
Modified or upgraded in any way
Had components removed, replaced, or swapped
Internally altered (including cables, cooling, or wiring)

This applies to components such as (but not limited to):

GPU, CPU, RAM, storage drives, power supply, motherboard, and cooling hardware

Note:
Opening or modifying the system ends return eligibility, but does not void your warranty. Any technical issues will continue to be handled through warranty support.

Packaging & Packing Requirements

Original Packaging

Customers are required to keep the original packaging to safely return a computer.

This includes the original box, internal foam, and protective materials

If Original Packaging Is Not Available

The system may be packed by the customer
The customer is responsible for ensuring the PC is securely and properly packed
Damage caused by improper packing may result in:
- A reduced refund
- Or denial of the return

Packaging Replacement Option

Hyper Cyber can provide new approved packaging for a fee of $100
All provided packing instructions must be followed

Shipping Responsibility

Return shipping costs are the responsibility of the customer unless otherwise approved
Returned systems should be shipped with appropriate insurance
Damage that occurs during return shipping is the customer’s responsibility

Inspection & Return Outcomes

All returned systems are carefully inspected upon arrival.

If we discover:

Missing or incorrect components
Part substitutions
Signs of disassembly or tampering
Intentional or preventable damage

Hyper Cyber may:

Decline the return
Issue a partial refund
Or apply a restocking fee of up to 70%, depending on the situation

Any deductions are based on the cost of restoration, replacement parts, and labor.

Restocking Fees

Approved returns for non-defective systems may be subject to a restocking fee, which can be up to 70% based on:

System condition
Usage
Inspection results

Restocking fees may be reduced or waived for unopened, unused systems returned in excellent condition.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

Any shipping damage, defects, or incorrect items must be reported within 5 days of delivery
After this period, issues are handled under warranty rather than returns

Non-Returnable Items

The following items are not eligible for return:

Opened or modified computers
Systems with missing or altered components
Sale items
Gift cards
Custom or special-order configurations

Partial or component-only returns from complete systems are not accepted.

Warranty vs. Returns

Returns apply to unmodified systems within the 30-day return window
Warranty service applies to hardware or performance issues outside the return window or on opened systems

Warranty service may include troubleshooting, repair, or replacement as appropriate.

Refund Processing

Approved refunds are issued to the original payment method
Refunds are processed within 10 business days after inspection
Financial institutions may take additional time to post the refund

Fair Use & Return Abuse

We aim to handle every return fairly. In rare cases involving return abuse, fraudulent claims, or chargebacks, Hyper Cyber may limit or decline future return or service requests and provide documentation to payment processors if required.