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Real teams. Real results.
Thousands of support teams use Hiver to collaborate faster, resolve tickets smarter, and keep customers happy — at scale.
265 hours
saved monthly
“Managing high-volume client communication without structure was our biggest bottleneck. We needed a system that brought order, accountability, and confidence back into our process.”
James Ribera
Director of Account Management
“Managing high-volume client communication without structure was our biggest bottleneck. We needed a system that brought order, accountability, and confidence back into our process.”
James Ribera
Director of Account Management
2,500
workflows automated
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
50%
faster email resolution
“We were missing a lot of emails. I had no way of monitoring the workflow. I didn’t know how long we were taking to reply to emails.”
Nathan Strang
Ocean Freight Operations Manager
“We were missing a lot of emails. I had no way of monitoring the workflow. I didn’t know how long we were taking to reply to emails.”
Nathan Strang
Ocean Freight Operations Manager
Why teams switch to Hiver
80%
faster resolution time50%
higher CSAT1,000+
workflows automatedResults from teams across industries
Browse by industry or use case to see how teams just like yours use Hiver.
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