Troubleshooting
If you are here, that means something went wrong. Whether you're having trouble getting started with a SketchUp product, experiencing a technical error, or need some help with your subscription, we can help you find the answers you are looking for.
Troubleshooting Resources
The following articles provide ways you can troubleshoot some of the more common issues or error messages you may run into while using SketchUp:
Support Resources
24/7 Self-Service
All SketchUp users, including those without a subscription plan or supported Classic License, have access to these self-service support resources, available 24 hours a day:
Contacting Our Support Team
Still having an issue and you just can't find an answer for it? SketchUp's Support team can help!
SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp. For more information, see our End of Support Policy.
For support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. MST - 5 p.m. MST. Please visit our Customer Support Center for contact options.
If you need support in another language or time zone, please explore our network of global SketchUp partners.
Continuous Monitoring and Status Updates
The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page.