Refund Policy

What is the return and exchange policy?

Grainahome Store accepts returns and exchanges for wooden furniture if you have changed your mind, subject to the terms below:

Requests must be made within 30 days from the date of receipt.
Items must be in their original purchase condition – unused, unassembled, undamaged, and in the original packaging.
Items purchased as part of a set must be returned as a complete set.
Customized or made-to-order furniture is non-returnable unless defective or damaged upon delivery.
Shipping costs for returns due to change of mind will be borne by the customer.
Your rights under applicable consumer law remain unaffected by this policy.

If you meet the above requirements, please contact our Customer Service by email at [email protected] with the subject “Returns / Exchanges” and provide:

Order Number
Name of the Item(s) you wish to return

Return Process for Online Purchases

To initiate a return, please email [email protected] with:

Order Number
Name of the Item
Reason for return

Our team will guide you through the collection or drop-off process.

What if my item was missing, incorrect, damaged, or faulty?

We’re sorry if your wooden furniture arrives damaged, incorrect, or missing. Please email [email protected] with the subject “Missing Item”, “Wrong Item”, or “Damaged Item” and include:

Clear photos of the item and packaging received
Name of the Item
Order Number

Important: Do not assemble, dispose of, or alter the item before contacting us.