IT Support Specialist at Family of Kidz, supporting clinical and administrative staff across Long Island and Westchester locations. Tier 1 and Tier 2, Active Directory and Entra ID, asset management, and whatever else breaks.
Active Directory Home Lab — Hands-on lab covering the kinds of tasks a helpdesk tech does day-to-day: user management, Group Policy, file share permissions, and troubleshooting. Built on Windows Server 2025 and Windows 11 in VMware.
osTicket Helpdesk Lab — Hands-on lab covering real Tier 1 ticket workflows: password resets, account unlocks, software install requests, and hardware escalations. Built on osTicket, Ubuntu Server, and Windows Server 2025 in VMware.