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Document setting ticket priority on the update endpoint (Preview) - #647

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Apexinsideapex merged 2 commits into
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rohitsharma/ticket-priority-preview-docs
Aug 28, 2026
Merged

Document setting ticket priority on the update endpoint (Preview)#647
Apexinsideapex merged 2 commits into
mainfrom
rohitsharma/ticket-priority-preview-docs

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Why?

Priority can already be set on a conversation through the API, but not on a ticket, so an integration that triages tickets in its own tooling had nothing to write back to. This documents the other half.

How?

Adds the priority level to the Preview update-ticket request body and example, and declares the two error responses the field can produce.

Notes for reviewers
  • Affected versions: Preview only. No dated version changes.
  • The spec addition is byte-identical to the developer-docs copy — diffed to confirm the two stay in step.
  • Tickets already document a top-level attribution field, so unlike the conversation change this adds one property, not two.
  • 403 and 422 were not declared on this operation before. The codes and messages match what the endpoint actually returns.
  • The ticket response has no priority field, so this covers the write only.
  • Rebased on main after the two schema additions that landed today.

Generated with Claude Code

Apexinsideapex and others added 2 commits August 28, 2026 15:40
Adds priority to the Preview update-ticket request body and example.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The update-ticket operation only declared 200/404/400/401, so neither error
case for the new priority field was discoverable from the spec.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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Apexinsideapex merged commit e83d470 into main Aug 28, 2026
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Apexinsideapex deleted the rohitsharma/ticket-priority-preview-docs branch August 28, 2026 15:07
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