Document Zendesk handoff target in standalone_platform_handoff event_details - #600
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MatthewPelyhes wants to merge 1 commit into
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Document Zendesk handoff target in standalone_platform_handoff event_details#600MatthewPelyhes wants to merge 1 commit into
MatthewPelyhes wants to merge 1 commit into
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…details Adds the standalone_platform_handoff event_details schema (handoff.type, handoff.success) to the Preview spec (descriptions/0), synced from developer-docs. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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Why?
Customers building reports on the Conversations API need to tell whether a Fin handoff to Zendesk created a ticket or routed the customer to a Zendesk agent for live chat. This detail wasn't previously exposed on the API.
How?
Adds a
standalone_platform_handoffschema to the Preview spec (descriptions/0), wired into theevent_detailsanyOf.Generated with Claude Code