A digital interface connecting you to our highly skilled technicians, ready to back you up with the info & solutions you need.
If you are a GEMINI customer, we do our best to optimize your experience and outcome when using our software solutions. Through our rich Wiki content and various technical resources, we strive to cover your learning needs. And when you encounter more demanding situations that require our assistance and guidance, we provide you with this dedicated support through our Service DESK platform. This is a modern and friendly digital environment which keeps you connected with our technical teams and allows us to efficiently manage your requests, prioritized based on their severity and urgency.
PROMPTITUDE
We are here when you need it.
Increase your operational efficiency and uptime by keeping your product development and manufacturing running smoothly, based on our continuous help.
COMFORT
We are literally just one click away.
From the comfort of your computer, you can launch, monitor and manage your requests. Everything digital. Even in your language, from your local GEMINI provider.
EFFICIENCY
We are ready for any challenges.
Directly from your local provider or escalated to GEMINI technical team, each ticket is carefully managed until the final resolution. We have the client’s interests at heart.
Service DESK
support services digital platform
4 Options for Easy Access to Service DESK
Log in to your GEMINI account, enter the Portal and click Service DESK.
From GEMINI Cloud: click Service DESK button available on the menu.
From your GEMINI apps: use direct links to Service DESK platform either from Splash or from the dropdown menu attached to the user’s name.
Various Support Services,
Based on Your Rights and Options
Fully available for all users,
FREE OF CHARGE: support services for solving accounts, licensing, activation, and billing issues. Addressing feedback and suggestions is also permanently possible for any GEMINI customer.
Standard Support, included as benefit to clients with products under Warranty and clients with Software Update Subscription – the package also includes support services for fixing errors, malfunctions, and abnormal software behaviors, with contractually committed time limits for incidents’ response and resolution.
Premium Support, available as subscription for clients who need more comprehensive assistance and faster response times – the package also includes technical help and guidance for using the applications.
Multiple Benefits
Guaranteed ticket response time and resolution time
Full visibility over ticket management and automatic notifications on incident status
Full traceability and access to your organization’s tickets history
You can subscribe to upscale your Support Services package anytime,
if needed