Twenty
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Twenty Reviews — Pricing, Features & The Honest Take
Twenty Overview
What is Twenty?
Twenty is an open-source Customer Relationship Management (CRM) system designed to offer customizable and scalable solutions for managing customer interactions and data. It focuses on providing features such as contact management, sales tracking, and communication tools to enhance customer relationships and business efficiency. Being open-source, it allows developers to modify and adapt the software to meet specific business needs, encouraging community-driven improvements and collaboration.
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Twenty Product Details
| Capabilities |
API
OSS
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone, On-Premise Linux |
| Support | Knowledge Base |
| Training | Documentation |
| Languages | English |
Twenty Pricing
Twenty Features
AI Call/Text Automations / Virtual Agent
AI Lead Scoring
API / Webhooks / Integrations
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Communications (Calls, SMS, Email unified inbox)
Contact / Company Database
Contact Management
Custom UI / Custom Fields / View Customizations
Customer Feedback Management
Customer Portal / Client-Facing Portal
Customer Segmentation
Customer Support / Ticket / Case Management
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Document Management Add-on
Document Storage / Templates
Drip Campaigns / Automation Sequences
Duplicate Management / Data Cleaning
E-Signing / Contract Signing
Email Integration / Tracking
Email Marketing
Email Marketing / Bulk Email Campaigns
Forecasting / Leaderboards / Team Performance Metrics
Integration Marketplace / Prebuilt Connectors
Integration with ERPs / Accounting
Landing Pages / Forms / Lead Capture
Lead / Prospect Management
Lead Management
Lead Management / Lead Routing
Live Chat
Marketing Automation
Marketing Automation / Mass Emailing
Mobile Access
Mobile App
Mobile App Support
Multi-Location / Branching Management
Multi-user / Team Collaboration / Roles
On-Premises Deployment
Open Source
Opportunity / Pipeline Management
Order Management
Pipeline / Opportunity Management
Product Catalog
Quotes/Proposals
Quoting & Invoicing
Recruitment / CV / Consultant Management
Reporting & Analytics
Reporting & Dashboards
Role-Based Access Control
Role-based permissions / User Roles & Security
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Social Media Posting / Scheduling
Survey Management
Task / Activity Management & Reminders
Task Management
Tasks & Activity Management (follow-ups, reminders)
Territory Management
Third-party Integrations
Trigger-Based Workflows
User Permissions
Workflow Automation
Twenty Media
Popular comparisons
Compare Twenty with other popular tools in the same category.
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 02, 2026
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