Refund policy



 

 

Return and Refund Policy



Anker offers a straightforward, hassle-free warranty process. Warranty periods vary by product model. See the chart below for details. The duration may vary by country or region. For products purchased through offline dealers, please refer to the specific after-sales warranty policies.

Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty. For more information, please visit our Refurbished Warranty page.

This limited warranty provided by the manufacturer does not affect any statutory rights you may have under applicable laws.

Standard Warranty Period

This limited warranty is provided by the entity listed in the table below ("Anker", "we", "us") to you, the original purchaser of the products listed below (the "Product"). We warrant each product against defects in materials and workmanship under normal use.

The standard warranty period for each product in the European region is listed in the chart below. Warranty durations may vary by country, region, or for products sold through certain offline dealers. Consumers in France, Spain, and Portugal are entitled to a legal warranty period of 24 months. Please refer to their specific after-sales policies.

If a product is not listed in the chart, please visit the product page on our official website or the AnkerDirect store on Amazon to view the exact warranty information.
Product Standard Warranty Period

(The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.)
Power Bank Anker PowerCore Reserve 36 Months
Anker GaNPrime / Prime / Nano / MagGo Power Bank 24 Months
Other 18 Months
Chargers Anker GaNPrime / AnkerPrime Chargers
Anker 511 Charger (Nano 3, 30W), Anker Nano (30W)—A2337
 24 Months
Other 18 Months
Wireless Charger Anker Zolo Wireless Charger (Magnetic, Pad), Anker MagGo Wireless Charger Except 737 MagGo Charger 24 Months
Other 18 Months
AC Power Anker GaNPrime / Prime / Nano / MagGo Charging Station 24 Months
Other 18 Months
Hubs & Adapters 18 Months
Cables Anker PowerLine II 3-in-1 Cable
USB-A to Lightning Cable:
Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III
Anker Premium Double-Braided Nylon
USB-C to Lightning Cable:
Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III
USB-A to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III /Anker Premium Nylon
USB-C to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+
Anker New Nylon		 Lifetime
USB-C to Lightning Cable:
Anker 541 and 542 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to Lightning Cable
USB-A to USB-C Cable:
Anker 310 and 322 USB-C to USB-C Cable
Anker Bio-Braided Cable
Anker USB-C to Right Angle Cable
USB-C to USB-C Cable:
Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to USB-C Cable
Anker USB-C to Right Angle Cable		 24 Months
Anker Micro Cable / Audio Cable / HDMI Cable / Thunderbolt Cable
USB-A to Lightning Cable:
Anker PowerLine / PowerLine+ / PowerLine Select+
USB-C to Lightning Cable:
Anker PowerLine III Flow / PowerLine Select / PowerLine Select+
USB-A to USB-C Cable:
Anker PowerLine Select+
USB-C to USB-C Cable:
Anker PowerLine III Flow
Anker 515 USB4 Cable		 18 Months
Screen Protectors & Cases Screen Protector
Phone Case		 12 months
Mouse & Keyboards 18 months
Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers https://eu.anker.com/pages/anker-portable-power-station-warranty-policy
Roav 12 months
soundcore https://www.soundcore.com/eu/exchange?ref=footer
eufy https://www.eufy.com/eu-en/policies/refund-policy?ref
Nebula https://www.seenebula.com/eu/policies/refund-policy?ref
AnkerWork https://uk.ankerwork.com/pages/warranty-policy
AnkerMake https://www.eufymake.com/eu-en/warranty-policy?_gl

 

Holiday Returns Policy


Anker has extended the Holiday Returns Policy for 2024. Orders purchased from Nov 1 to Dec 25 2024 are eligible for return until Jan 31, 2025 or within 30 days from receipt, whichever is later.

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders, which may not be eligible for a refund. (Note: Orders of more than 10 units of the same product are considered bulk orders.)

 

Product Condition Requirements
  • Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
  • Returns must include all original accessories.
  • For "gift with purchase" or "spend-and-save" promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
  • All returned items must be in their original packaging.
Returns that do not meet the conditions above may be rejected.

Shipping and Refund Terms
  • For non-quality-related returns, the buyer is responsible for return shipping costs. A valid return receipt must also be provided.
  • For non-quality-related returns, Anker will only refund the cost of the product itself.
  • For pre-order items, the 30-day return period begins on the shipping date, not the order date.

Notes:
  • Refund requests under the 30-day money back guarantee must be submitted within 30 days of opening a warranty claim. Refunds for non-quality issues cannot be processed after this period has passed.
  • For products purchased through third-party platforms such as Amazon, Kickstarter, or through Anker-authorized distributors and retailers, please refer to their respective return policies.
  • Customers are encouraged to contact Anker Customer Support before initiating a return to confirm whether a return is the best option for their solution.

Return Process
Once the returned item arrives at Anker's warehouse and passes inspection, the refund process will begin.

 

How to Return an Item on eu.anker.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.
If you have an Anker account, you can manage returns directly through your order history.

If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.

 

Canceling an Order
You can cancel your order within one hour of placing it by yourself.
If you are unable to cancel directly, please contact us at support@anker.com or initiate a return here.
Note: Orders that have already entered the shipping phase cannot be canceled.

How Long Does It Take to Receive a Refund?
Refunds are issued once the returned item arrives at our warehouse and passes inspection. The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by a comprehensive warranty, starting from the date of purchase. (See the top of this page for your product's specific warranty timeline.)

Anker's limited warranty applies only in the country where the product was originally purchased. The warranty becomes void if the item is taken outside the country of purchase or shipped internationally from an authorized online order.

 

For quality-related warranty claims, replacement items will be provided as follows:
  • A factory-refurbished product of equal value will be offered when available.
  • If no refurbished model is available, a new item will be sent.
  • If replacement is not possible or not preferred, a partial refund will be offered based on the device's usage period.
Replacement products may differ from the original item in appearance or features. They may have a lower market value due to technological updates or changes in availability. Anker will determine the most comparable replacement product at its sole discretion.

Replacement product warranties will remain valid for the longer of the following two periods:
  • The original warranty period remaining for the defective item.
  • Three months from the date of replacement.
  • Warranties on products are void after having been fully refunded.
Process
  • If you need to start a warranty claim, please click the button below or contact us via email. We will respond within 24 business hours.
  • We also recommend using the Smart Help Center to try self-troubleshooting before reaching out to our support team.
Notes:
  • The buyer must provide sufficient proof of purchase.
  • Anker must document the outcome of any troubleshooting steps taken by the buyer.
  • The serial number of the defective item and/or clear visual evidence showing the defect is required.
  • In some cases, the item may need to be returned for quality inspection.
  • If Anker requests a return of the defective item, the warranty on the replacement will be void if the wrong item is returned or if the defective item is not returned.
Valid Proof of Purchase
  • The order number and original shipping address for online purchases made through Anker.
  • A sales invoice that includes the seller's name and the Anker product.
  • A dated sales receipt from an authorized Anker reseller showing the product description and purchase price.
Notes:
  • Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
  • Warranty claims for product defects must be submitted within 90 days of opening a warranty claim. We are unable to process warranty claims for any items that have exceeded either the original warranty period or the 90-day claim window—whichever period is longer.

 

Not Covered Under Warranty
  • Normal aging or wear from regular use of products (including battery capacity reduction and changes in product color over time).
  • Products without valid proof of purchase.
  • Lost or stolen items.
  • Products that are no longer within the warranty period.
  • Non quality-related issues reported more than 30 days after purchase.
  • Free products or promotional giveaways.
  • Repairs or modifications performed by third parties.
  • Damage caused by external factors.
  • Damage resulting from misuse of the product (including but not limited to drops, exposure to extreme temperatures, liquid damage, or improper operation).
  • Products purchased from unauthorized resellers.
Anker Is Not Liable For:
  • Loss of data resulting from the use of Anker products.
  • Accidental returns made by the buyer.
  • Returning personal or unrelated items.
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
  • Any losses caused by the misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.
Notes:
  • The warranty policy may be updated based on legal requirements, internal company policies, or product revisions.
  • This warranty policy applies only to products purchased through official Anker channels. Products bought from unauthorized sellers are not covered. Anker reserves the right to interpret and modify this policy.
  • If return items are shipped using a prepaid label provided by Anker, as instructed, Anker will cover any loss or damage during transit. However, Anker is not responsible for returns involving altered labels, incorrect items, or empty packages, and no refund will be issued in such cases.
  • For non-quality-related returns, the buyer is responsible for any damage or loss during transit. Anker does not offer refunds for items damaged in transit under non-quality-related warranty claims.
For a list of authorized dealers and distributors, please refer to the "Where to Buy" page.